Customer Ratings & Reviews
- Model:
- GSRF GA02075-US
- SKU:
- 6478241
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Geek Squad Certified Refurbished Nest Wi-Fi Video Doorbell's excellent camera quality, ease of use, and generally easy installation. Many also appreciated its condition upon arrival and compatibility with other smart home devices. However, customers are negative about the battery life, citing it as a significant drawback. Some also reported issues with Wi-Fi connectivity and response time.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Disappointed with purchasing Geek certified prodct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with purchase. It needs charging for every 1-2 weeks. Possibly new product from google qould have been a better choice.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We hear you, and definitely understand the frustration with charging the Nest Doorbell (battery) often. While it's designed for easy installation, battery life varies depending on use.
The Nest Doorbell (battery) is a great product, and we're constantly improving it! In the meantime, try these tips to extend battery life:
Adjust motion detection settings
Turn off HDR
Reduce video resolution
We value your feedback! Let us know if you have suggestions for future Nest Doorbell models through the Google Nest app or by contacting our support team.
- Pros mentioned:Condition
Wonderful product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic quality. Perfect condition, like new as well as packaging
I would recommend this to a friend - Pros mentioned:Camera quality
Whos that?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manage unwanted guests and deliveries on your phone and google devices
I would recommend this to a friend Go for it only if its is your first nest product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I learnt it the hard way that installing is difficult if there is existing nest product in your house. I am still unable to install it along with other nest devices in my house. I have to create a new home in Google to install this device. I have 4 other brands camera in my house installed without any issues.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Vignesh, thanks for sharing your feedback with us, and we’re sorry to hear that your experience with the setup of your Nest Doorbell (battery) was difficult. We appreciate you for pointing this out as this will help us identify areas we need to work on for future improvements. Meanwhile, we’d be more than happy to investigate your concern further, please visit us anytime at the following link for real time assistance: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Great doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and use. Bought refurbished and it appeared new.
I would recommend this to a friend - Cons mentioned:Battery life
Refurbished Nest Doorbell.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would not hold charge. Returned it, and bought a new one at a higher cost where other stores sell it cheaper that Best Buy.!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, HoomanM. We appreciate your feedback. We're sorry to hear that your Nest Doorbell (battery) wasn't holding a charge and you have to return it. We understand your frustration about the price difference between stores. We recommend contacting the retailer about this information for clarity. We appreciate your feedback and apologize for the inconvenience. If you need technical assistance and other concerns regarding your device, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Installation
Did the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall great product. simple installation didn't require any expertise.
I would recommend this to a friend - Pros mentioned:Camera quality
..............
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing video and sound quality ..................
I would recommend this to a friend - Cons mentioned:Battery life
Refurbished items don't last as long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After approximately a year, the battery died and it lasts only one day.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Axel, that's not ideal, and we want to help you get the most out of your Nest Doorbell battery. This guide has some troubleshooting steps that might improve your battery life: https://support.google.com/googlenest/answer/10901611?hl=en&sjid=7725507277633826063-NC
In case you need further assistance don't hesitate to reach out to us: https://support.google.com/googlenest/gethelp?sjid=7725507277633826063-NC
- Cons mentioned:Battery life
Worst buy ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Loosing charge in less than 1 day, and return window is only 15 days at Best Buy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Oxana. Thanks for sharing your feedback, and we’re sorry to hear that your experience with the Nest Doorbell (battery) is below your expectations.
Your doorbell could be detecting a lot of activities, as the battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611
Also, connecting your doorbell to a power outlet with the optional power adapter (sold separately) for continuous power will keep the battery charged. Please note that the optional power adapter is not weatherproof and not intended for outdoor use.
We can help you check for other reasons why the battery is significantly lower than expected. Please contact us anytime for assistance here: https://support.google.com/googlenest/gethelp
Peace of mind to know who's at the door.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the battery powered version, but hooked it up to the existing wires. I like that you can choose to ring your old doorbell or not (through the app.)
I would recommend this to a friend- Cons mentioned:Wi-fi connectivity
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refurbished not staying connected to Wi-Fi.will not recommend this
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, PatriciaA. We’re sorry to hear you ran into a connectivity issue with your Nest Doorbell (battery), and we understand how you feel about this experience.
A range issue or wireless interference can affect the connectivity of your doorbell. Sometimes it may pass the connection test during setup, but will struggle to stay connected. Your doorbell may be out of range due to weak signal, and wireless interference can give you trouble connecting Nest products or other wireless devices. It can also cause slow network communications or intermittent disconnections. So your Nest products might continuously disconnect and reconnect, or they may be slow to respond to app control. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
For further assistance, we encourage you to contact us anytime and we’ll do our best to help improve your experience, here: https://support.google.com/googlenest/gethelp
Open box like new
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box item. Appeared practically brand new. Works great. Battery last about a month for me before recharge.
I would recommend this to a friendSo far so good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have it wirelss ans so far is working good. Seems i dot nwds a suscription
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, UlyssesD. Thank you for posting your feedback on your Nest Doorbell (battery). We're glad to hear that the device is working great for you. If you need any help in the future with your device, please don't hesitate to reach out to our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp
nice video does its job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if u have older Nest products, this one forces u into the google home app so if forces u to switch apps
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Mack, we thank you for posting your review. We're sorry to hear that you're experiencing some difficulties with your Nest Doorbell (battery) when it comes to using the Google Home app. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Google and Nest smart home devices. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app. If you're willing to give it another go, we recommend that you reach out to our support specialists so we can also assist you and provide a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Awesome purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup process and installation. It does a great job of notifying you immediately about motion. Not a whole lot of dislikes.
I would recommend this to a friendGreat for a referbished
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and easy to put up. Nice option to just use the battery and works well with the nest/google system
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Was going ro buy brand new but decided to get a refurbished and have not complaints
I would recommend this to a friendAwesome!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products and works seamlessly!!! Love being able to see whos at my door!
I would recommend this to a friendGoogle doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to my Google home ecosystem. Will definitely recommend
I would recommend this to a friend