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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 4.1 out of 5 stars with 284 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are impressed with the ease of use and simple installation of the Geek Squad Certified Refurbished Nest Smart Programmable Wi-Fi Thermostat. Many appreciate the convenient temperature control features, allowing adjustments from anywhere and the ability to set custom temperature ranges. However, some users experienced challenges with Wi-Fi connectivity and compatibility issues with certain HVAC systems. The price point was frequently praised as a significant advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 284 reviews
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my original thermostat with this one. Easy installation and very easy to use. Love that I can set tge temp from anywhere. Multiple schedules for any given day. Excellent all around

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Refurbished, but excellent quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished, but very good quality. Nothing missing in the kit. No scratches or any damages. Easy to installl and operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great build quality, and great energy saving

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a refurb unit and it came with all of the things you need. Screws, the mounting plate (NOT the wall plate/cover) and the thermostat itself. My unit and plate had no scratches or any other signs of wear, though your mileage may vary based on some other reviews. I'd suggest sending it back in for a replacement if your unit is heavily scuffed. The thermostat itself was factory reset already and I just needed to wire it up to the HVAC wall connection and it was working in 15 minutes after going through the setup process in the Google Home app. It feels very premium and anyone who's used to the turn wheel design of previous and/or the premium Nest thermostats will still quickly get used to the touch-scroll zone on the right side of the unit. Some of the photos don't really do it justice, but it's worth pointing out that the front of the thermostat is a nice little flat mirror that makes it blend in even more in a hallway setting until you walk by and the screen kicks on to show temp stats. Living in Vegas, the AC unit typically runs often, but the smart adjustments that this one can make help offset the cost of the thermostat itself and can pretty quickly pay it off in electricity savings alone over a summer or two (or even less if you have a large home). I installed it with the not-included wall plate to help cover up the paint-less rectangle that would have been showing otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Looks great, missing some features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the nest thermostat to this and it is pretty basic. It is way better than an old thermostat. I would say it’s just as good as an electronic regular thermostat, but it does lack functions to be called a smart thermostat. Pretty basic, but it is very pretty.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Cfilio! Thanks for choosing the Nest Thermostat and for sharing your experience with us. We're sorry to hear that limitations with the smart features didn't quite meet your expectations.

      We made a few focused tradeoffs to bring the same reliable features on the new Nest Thermostat to this more affordable price point. We understand that having the learning feature similar to the older generations of Nest thermostats can be ideal for you. However, the Nest Thermostat makes use of a similar Auto-Schedule feature with the Temperature Presets. With a temperature preset, you can easily set a specific temperature that you repeatedly use a bit faster than manually adjusting the temperature dial. It's still designed to save you energy for your home and you can learn more about it here: https://support.google.com/googlenest/answer/10178773

      If you'd like us to share more information about the features of your Nest Thermostat, our support team would be happy to accommodate you here:  https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a simple setup and easy to use. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this for over 2 months now and all good so far. I found some trouble when setting this up but it had more to do with my inexperience with HVACs than with the product itself. Google provides several videos and tutorials but also the option of hiring a Pro to do the job. You must check compatibility with your system before buying. It's now synced with all my other Google Home products so I can control it from everywhere. It's perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thermostat it’s life changing for us! It shows inside and outside temp humidity and is absolutely amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable, but Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really glad that we got this product. It is at an affordable price, and it is easy to install, set up and use. I am glad that Google made this product as it makes it better for us to manage the house temperature either through the Google Assistant or the Google Home app.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working very good. I haven’t encountered any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For the price, you can’t ask for more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used to have an old Honeywell thermostat that worked fine, but didn’t have the smart or energy saving features we were looking for. This google thermostat has been awesome and just what we needed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used Nest for our last 3 homes. The ease of use and connectivity makes life easier. I usually remove any default programmed settings and just build my own schedule to for the needs of our home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Our Nest Thermostat is fine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded our traditional  thermostat to a nest thermostat, I liked it. It was easy to install it, but alexa support is lack feature only the alexa app works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fairly cheap it works with my google home. I’m able to change the temperature on my bed, this stuff is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest smart thermostat.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like all the features and functions it can do. I’m new to this gadget I’m still learning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine works amazing… I fell in love! I can set up my AC from my bed. Lazy boyyyy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just like new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'd never know its refurbished. Just watched a YouTube for install instructions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks pre-owned than refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item claims to be “refurbished”, but looking at the packaging, it looks more a pre-owned item that was returned and is now repackaged and sold. Batteries- The batteries were expired, and I had to replace them with new ones before I could use. Screws - the screws are of average quality and one of them broke and is now stuck in the nest plate’s wall plate, so my thermostat is now on the wall on just one scren

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JM77, thanks for giving us feedback about the Nest Thermostat, and we’re sorry to hear you ran into these issues. For any issues about your purchase or order, we encourage you to contact your retailer as soon as possible to return or replace your device. And for questions or other support inquiries, feel free to contact our dedicated team here for assistance: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Missing batteries please send them to me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t get my AA batteries and can’t install now who do I contact now ? Please contact me back and send out the batteries to my address in my order

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello Fifa23preorder, thank you for sharing your review for Nest Thermostat and we're sorry to hear that the device you received didn't come with the batteries. We'd recommend reaching out to BestBuy so they can address this issue for you. If you need any technical assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Setup, Temperature control

    Rated 5 out of 5 stars

    Awesome functions for a budget smart thermostat

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic budget smart thermostat. I've been using this for over 2 years now without any sort of issue. I installed it myself using the step by step guide in the app. Installation and connection to my Internet was seamless because of the visual step by step instructions. I love that I can set a custom hi/lo temp to automatically run the heat and AC when the house reaches certain temperatures. It's a great function for the late fall and early spring in the Midwest where nights can get below freezing and days can get into the upper 80s. I would definitely buy this thermostat again.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Setup

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item. Easy to use and install. Discrete look

    I would recommend this to a friend