Customer Ratings & Reviews
- Model:
- GSRF GA01478-US
- SKU:
- 6440608
Rating by feature
- Value
Rating 3.0 out of 5 stars
- Quality
Rating 3.0 out of 5 stars
- Ease of Use
Rating 3.3 out of 5 stars
Customers are saying
Customers find value in the Geek Squad Certified Refurbished Pixel Buds for their excellent sound quality and comfort. Many reviewers specifically mention how the earbuds fit snugly and securely in their ears. While some users have concerns about connectivity issues and battery life, the reasonable price point and refurbished condition are also seen as positive aspects.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Google Pixel buds rock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are spectacular headphones. Excellent quality in both sound and mic.
I would recommend this to a friend - Cons mentioned:Ear tips
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear bud doesnt work. I Would like to have it repaired.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi NinaGrant, thanks for sharing a review. We’re sorry to hear that you had an issue with the left earbud of your Google Pixel Buds. We’d like to know more about what happened and see if we can help you out. You can reach out to us here: https://support.google.com/googlepixelbuds/gethelp
- Pros mentioned:Sound quality
Google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and talking for calls sounds spectacular
I would recommend this to a friend - Pros mentioned:Sound quality
Absolutely awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and if you have a Pixel phone it works seamlessly. I love them.
I would recommend this to a friend Typical Best Buy?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product DID NOT WORK - So I had to go directly to the manufacture to take care of the issue. At the very least - you the item should be verified that it is working. The product DID NOT WORK - right out of the box, leaving me to call Google Tech Support, who couldn't get the product to work and had me return the item to them.
No, I would not recommend this to a friendGreat Refurbished Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refurbished buy! I wanted the older version of these where you can tap for volume etc and the newer didn't seem to this. Besides I wanted this seafoam color as well as the oh so orange which I can't find anywhere to go along with a white pair I have. I bought the new version and gave them to my son.
I would recommend this to a friendArrived defective. No way these guys can repair/ce
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear would not play any sound. No way the kids at Geek squad can certify these... micro-technology packed into an small earbud. It either works or it doesn't off the assembly line. I feel it is disingenuous that Best Buy claims the rehabilitate these items prior to declaring them certified. What a bummer.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Denverpixel,
We're sorry for the unlikely experience you had with Pixel Buds. We value your feedback as it helps us a lot in improving our products and services. Feel free to reach out to our support team, we'd be happy to assist you further here: https://support.google.com/googlepixelbuds/gethelp
Didn't even check these. Junk out of the box.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neither earbud will connect out of the case. They are broken. I've been in IT for over a decade, so I can troubleshoot, and nothing I do fixes these. Junk. Geek squad certified means nothing. Huge waste of time waiting for these to finally show up, and they don't work. Avoid geek squad refurbished.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi,
Thanks for taking the time to let us know about your concern. We apologize if you received a defective device.
We appreciate your efforts in troubleshooting your Pixel Buds. If your device is still within the return period, you may request for a replacement from the retailer you purchased the device from.
We'd love to know more about what is going on with your Pixel Buds and see how we may be able to improve your experience. Please feel free to reach out to our support team here: https://support.google.com/googlepixelbuds/gethelp
Broken, not refurbished.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Refurbished" but only 1 earbud works. Tried everything. Sent it back for a replacement and the replacement also has only 1 working earbud. They're not refurbished, they're broken and hoping you're the sucker that won't bother to return them.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Austin, it's unfortunate to hear about the frustrating experience you have with your Pixel Buds A-Series, and that you had to return it. We apologize for any inconvenience this may have caused you. If you ever have a change of heart and reconsider using A-Series again, you may contact our support team for your support needs here: https://support.google.com/googlepixelbuds/gethelp
Received Junk When Advertised As Geek Squad Certif
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a "Geek Certified Refurbished," but it came broken. Completely disappointed that after certifying it as working, it came as junk. Further frustrating is that I'm unable to exchange this and could only get a refund.
No, I would not recommend this to a friendNo tips what so ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got these today and no tips at all. None in the box and even the buds themselves don't have any on them. Is it that hard to check for that before reselling? It's not like there is a lot to them. Case, buds, tips, and manual!
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi henderjr, we appreciate you for taking the time to leave a review about your Pixel Buds, and it’s unfortunate to learn that you ran into this issue.
If the product came with missing ear tips, or any of its accessories, we recommend contacting Best Buy as soon as possible to return or replace your Pixel Buds. And if you need any assistance about the Pixel Buds, or for any questions about its features and performance, don’t hesitate to visit us anytime here: https://support.google.com/googlepixelbuds/gethelp
No replacement offered and raise price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refurbishing did help much because they kept pausing randomly so I had to send them back. No one offered me a new refurbished replacement and they raised the price for some reason before I could return them...
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Slim, thanks for letting us know about your experience. We're sorry to hear that you already sent your Pixel Buds back.
If you will give Pixel Buds another shot, we'd be happy to help you out and improve your experience. Please feel free to reach out to our support team here: https://support.google.com/googlepixelbuds/gethelp
Don't buy refurbished
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a chance despite all the negative reviews. Left bud would not play audio, from what I've read sounds like a common issue. Will be returning these. I would not recommend buying these refurbished
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JTPD,
We're sorry for any inconvenience this issue has caused you. Your feedback helps us immensely in improving our products and services. Please reach out to our support team, and we'll do our best to further assist you here: https://support.google.com/googlepixelbuds/gethelp
Love the product, hate the way they were presented
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly disappointed with the way the product arrived. It was covered in ear wax, hair, and the condition of the charging case was abysmal with the way it smelled.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Kiyo, thanks for giving us time to share a review about the Pixel Buds, and we’re sorry to hear that it’s a disappointment for you. We encourage you to reach out to Best Buy for any concerns about your order. And if there anything we can help around the functionality, performance or features of the Pixel Buds, you may speak with our dedicated team of specialists by visiting us here: https://support.google.com/googlepixelbuds/gethelp
Pixel Earbuds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best "refurbished" product I ever bought!! Work as good as new, would never know they were not new!
I would recommend this to a friendGoogle ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for the expedited shipping and did not get them for 4 or 5 days!
I would recommend this to a friendAwesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Refurbished fully. All spare earpieces and instruction booklets in tact
I would recommend this to a friendHAPPY customer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, I bought these refurbished and it looks and works like new.
I would recommend this to a friendearbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love using my earbuds being able to listen to music with no wires
I would recommend this to a friendEarplugs I love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my earplugs I recommend that to my friend Best Buy
I would recommend this to a friend