Customer Ratings & Reviews

Hello there, Kimmy. Thank you for sharing your concerns about Nest Cam (battery). We're sorry to hear that your experience with the performance of the device didn't meet your expectations. It's important to us that we provide you with the best help possible and identify the connectivity issues you’re having with your device. We’d like to find a better resolution for you, please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Nico, thanks for posting a review to let us know about your Nest Cam (Battery) and with the Google Home app. We’re sorry to learn that you're experiencing some difficulties with the app, and that you can’t see the cameras on your computer. The new Nest cameras and doorbells are exclusive to the Home app, but you can view both your old and new Nest Cams together in the Home app. We’re aware that longtime Nest users enjoy having the option to view their Nest camera feeds from the web, and we are working on adding this experience. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our team is also working on bringing full functionality to the Google Home app so all of your cameras and previous Nest devices can be set up and can have full control in one app.

If you need any assistance about your Nest Cam, we’d be happy to help and don’t hesitate to visit us anytime here: https://support.google.com/googlenest/gethelp

Hello there, ChingchungW. Thanks for sharing your feedback on Nest Cam (battery). We're sorry to hear that your experience didn't meet your expectations. We'll pass this information along to the right team as we're constantly looking for ways to improve our products' reliability, usability, and use of various features. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view.

If you need help with using the camera effectively in the Home app, you’ll find our support team always at your service here: https://support.google.com/googlenest/gethelp

Hi JDIv, thanks for the feedback you provided about the Nest Cam (battery). We appreciate you for being heavily invested with Google Nest cameras, we’re glad that you like them. We understand that having the ability to save clips outside from the events detected like your previous cameras can be ideal for you, and we’d be happy to share this with the right team for future improvements. Meanwhile, you might want to adjust the camera settings as the maximum clip length setting for your camera or doorbell will affect how long video clips can be. This link might be helpful:  https://support.google.com/googlenest/answer/9231819

We care about your experience. If you run into any concerns about the Nest cameras, simply let us know by contacting us here: https://support.google.com/googlenest/gethelp

Hello there, JayJay. We're sorry to learn that you're experiencing some difficulties with your Nest Cam (battery) when it comes to live streaming. Please know that your Nest Cam can stream live video in the Home app at no additional cost. We encourage you to reach out to our support specialists so we can provide you with instructions that may improve your experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, RoyceC. Thanks for sharing your thoughts about the Google Nest devices. We’re continuing to support the Nest app and the Nest cameras, as well as to deliver critical security updates and software fixes and owners like you shouldn’t notice any difference with your service. Google commits to bring users the same feature and software support you’ve always had. However, we made the difficult decision to stop support for Nest Secure and Dropcam starting April 8, 2024. We will also officially end Works with Nest as of September 29, 2023. Visit this link to learn more about these changes: https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449

Hello there, Kthomas. We appreciate your feedback, and weŕe sorry to hear that your experience with the Nest Cam (battery) is below your satisfaction. We understand that having the ability to manage and control the camera through the Nest app can be ideal for you. However, our priority is to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits of using the Home app includes the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

That said, we like to learn more about your challenges with using the device so we can help. You can visit us anytime using this link: https://support.google.com/googlenest/gethelp

Hi there grapp, thanks for letting us know about the issue. It's unfortunate that your designated Activity Zones stopped working, and we're sorry for any frustrating experience this may have caused you.

Here are some recommended steps you can try out with the issue:
- Check the size of your Activity Zone. A big Activity Zone captures more activity. If your zone is too large, objects that don’t seem in the zone can trigger an in-zone recording or notification. In general, the smaller and more precise the Activity Zone, the more accurate your camera’s alerts should be.
- Avoid overlapping Activity Zones. If you overlap 2 or more Activity Zones, you only receive a notification for the Activity Zone where the activity first occurred. If the activity actually happened in 2 or more Activity Zones at the same time, you only get a notification for one of the Activity Zones.

If the issue seems to persist even after trying out the steps we shared with you, then we may need to have a closer look at the issue and see how we can help you best. Please do not hesitate to contact us here: : https://support.google.com/googlenest/gethelp

Hi there. MelvisaA. Thanks for bringing your concern to our attention regarding the Nest Cam battery. We apologize for any inconvenience you've experienced, and we understand the importance of reliable performance in various weather conditions. Extreme temperatures can indeed impact battery-powered devices, and we want to ensure that your Nest Cam operates seamlessly regardless of the weather. You need to verify that your Nest Cam is within the specified operating temperature range mentioned in the product documentation. If the temperature falls below the recommended range, the device might not function optimally. We want to learn more about your concern so we can provide a better resolution for your device needs. We recommend reaching out to our dedicated team of specialists here: https://support.google.com/googlenest/gethelp

Hi there, thanks for updating our support team. We're sorry you enountered this issue. Please consider contacting our support team so we can look into it and see how we can help you best. Here's the link where youcan contact us: https://support.google.com/googlenest/gethelp

Hi PaulCarter, thanks for posting a review. We’re sorry to hear that the Nest Cam (Battery) didn’t meet your expectations. We value your feedback as it helps us work on improving our products and services. We’d like to know more about your experience, so we can help you the best way possible. If you are willing, you can always contact our support team here: https://support.google.com/googlenest/gethelp