Customer Ratings & Reviews

Hi Serdar, thanks for posting your feedback about Nest Cam (battery). We do apologize if you’re unable to add it into your Nest App.

The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant.

Your feedback is important to us as it will greatly help us in improving our products and services. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi Paola, thanks for sharing your views. We´re sorry to hear about your disappointment with the magnetic mounting for Nest Cam (Battery).

It's possible to place an anti-theft security mount for your Nest Cam (Battery) if you have concerns about it being stolen. Check out this link to learn more: https://store.google.com/us/product/wasserstein_anti_theft_mount

For any other support needs you may have, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Danpam1024, thanks for taking the time to share your feedback. We’re sorry to hear that the new Nest Cam (battery) didn’t meet your expectations.

Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

We value your feedback and your satisfaction is what drives us in improving our products and services. If you need help, please feel free to contact us anytime through this link: https://support.google.com/googlenest/gethelp

Hi KPol, thanks for posting a review. We regret to hear about your disappointment with the new Nest Cam (battery).

Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.

For further assistance, you can reach out to our support team anytime. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp

Hi Danny, thanks for reaching out. We're sorry to hear about your disappointment with the limited support for the 24/7 video recording feature. We’re not moving away from 24/7 video history. Our goal is to give users, like you, more choice. With event video history, we wanted our products to help you understand what’s going on at home easily and highlight the important activity for you. If you want to see everything that happens at your home, we offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. We continue to invest in the use of both technologies. For any other questions you have, we suggest reaching out to our support team using this link: https://support.google.com/googlenest/gethelp

Hi WirelessBeats, thanks for the feedback you shared about the Nest Cam (battery), and we’re sorry to learn of your poor experience with the recording feature.

If you’ve set your camera to record and save specific kinds of events in its video history, your camera will detect and process any relevant activity it detects, but will only save footage of events you’ve enabled to the cloud. Also, a big Activity Zone captures more activity. In general, the smaller and more precise the Activity Zone, the more accurate your camera’s alerts should be. Try to experiment with the size and placement of your Activity Zones to get the effect that you want. You might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity.

We care about your experience. We'd be happy to help and guide you with structured troubleshooting steps if you can visit us whenever you have time here: https://support.google.com/googlenest/gethelp

Hi Jennifer, we're sorry to hear about the charging issue you're experiencing with your Google Nest camera's battery. Just a heads up, the charging time on your device can be affected by several factors, such as ambient temperature and the battery's condition. To help you troubleshoot this issue, please click here to contact us: https://support.google.com/googlenest/gethelp

Hi DismalTotalTech, thanks for posting your experience about Nest Cam (battery). We’re sorry to hear about your dismay with your purchase and our support team. This is definitely not the kind of experience we want our customers to have. Please know that your feedback here will help us improve the products and services we provide and rest assured that we'll relay this to the right team. For further assistance, please feel free to contact us again. We’d be more than happy to assists you here: https://support.google.com/googlenest/gethelp

Hi Aventura, thanks for your feedback on Nest Cam (Battery). We're sorry to hear about your disappointment with the move to the Google Home app.

We wanted to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you already have some Nest cameras installed in your home on the Nest app, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

For any other questions you may have, you may reach out to our support team for all your support needs using this link: https://support.google.com/googlenest/gethelp

Hello Cameron. We're sorry to hear that your camera isn't capturing events. To provide the most accurate solution, we'll need to ask you a few questions. Please contact us here: https://support.google.com/googlenest/gethelp?sjid=2422381084950407798-NC

Hi Vijay, thanks for providing us your feedback on Nest Cam (Battery), and we're sorry to learn that its video resolution is below your expectations. Pixel count is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. Nest Cam (Battery) has HDR video quality, up to 1080p at 30 frames/sec, that’s optimized for a clear view in bright sun or dark.

We greatly appreciate your feedback as it helps us better understand our customers’ preferences and needs. For issues with the performance and features of the Nest Cam, please let us know and we’d be happy to help you, here: https://support.google.com/googlenest/gethelp

Hi there Julia, thanks for letting us know about the issue. We're sorry to hear that your Nest Cam (Battery) dies too quickly. Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)

It's important to check the frequency of events (per day) that you get with your Nest Cam (Battery) and the temperature in your area. The battery life of Nest Cam (Battery) may have less than half the life that it has at temperatures close to -4°F (-20°C). If the short battery life isn´t related to the frequency of events or temperature, then we may need to have a closer look at your device and understand what may be causing it. We recommend contacting our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi there, SpeedChaser. We appreciate your feedback on the Nest Cam (battery). We’re sorry to hear that your experience is below your expectations, and we understand you have returned it. If you find yourself wanting to try any of the Nest cameras in the future, please refer to the following link to know which Nest camera will work best for you: https://support.google.com/googlenest/topic/9361794

Hi Guille, we appreciate your feedback on Nest Cam (battery) and we're sorry to learn it has not met your expectations. We’re not moving away from 24/7 video history. Our goal is to give users like you more choice. With event video history, we wanted our products to help our customers understand what’s going on at home easily and showcase the important activity for you. If you want to see everything that happens at home, we offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. We continue to invest in the use of both technologies, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices. Check this link to learn more on what you can get with the Nest Aware subscription, and compare the difference: https://support.google.com/googlenest/answer/9233159

Your feedback means a lot to us as we're always on the lookout for opportunities to improve our products and services. And if there's anything we can be of help with, feel free to find us here: https://support.google.com/googlenest/gethelp

Hi Omar, thanks for contacting our support team. We´re sorry to hear about the negative experience you are having with the connectivity and video recording issue on Nest Cam (Battery).

We recommend checking for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.

Video recording can be triggered by motion detection on Nest Cam (Battery). These can also be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

We'd like to help you troubleshoot the connectivity and video recording issue further on your Nest Cam (Battery). If you´re willing to try, please contact our support team so we can provide further assistance using this link: https://support.google.com/googlenest/gethel

Hi there, thanks for the feedback that you shared about the Nest Cam (Battery), and we’re sorry to hear that it didn’t meet your expectations.

Our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

For any questions or concerns, reach out to us anytime here and we’d be happy to help: https://support.google.com/googlenest/gethelp