Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 12312666
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
- Cons mentioned:Motion detection
Essentially a fake camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly disappointing. Do not buy. This is not like previous nestcam. Reduced app functionality. Horrible motion detection. Takes 1-2min to load live view. Essentially a paperweight. Worst camera ever. Should be recalled.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SmithS, we truly appreciate your feedback on Nest Cam (battery), and we’re sorry to learn it’s a disappointment for you.
The new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. Also, event detection depends on the camera settings that you select, you can change the settings like adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas.
We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.
We’re always here for your support needs. You may visit us anytime at the following link for any questions or concerns with using the camera effectively in the Home app: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced Arlo cameras with nest cameras worth the upgrade
I would recommend this to a friendMeets my need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets my need. Should buy if embedded in google
I would recommend this to a friendnest camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not pleased with this camera I have 2 older cameras both nest and they notify me every yime there is movement outside my house the new one does not notify me I’ve tried adjusting but not working
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, PaulL. We're sorry to hear that your experience with the Nest Cam (battery) didn't meet your expectations. It's important to us that we provide you with the best help possible and identify the cause of the notification issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Home owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product provides great security for my family
I would recommend this to a friendCould be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own other neat cams and I’m disappointed what they did with this model.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi M3RC, thanks for sharing your feedback about the Nest Cam (Battery). It’s unfortunate to hear that it’s a disappointment for you. We’re hoping to hear more about your challenges with using the Nest camera to learn on how we can work on improving your overall experience. If you’re willing to share more details about your concern, please get in touch with us whenever you have time and we’d be happy to help: https://support.google.com/googlenest/gethelp
Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It helps keep my home safe and protected.
I would recommend this to a friend- Cons mentioned:Battery life
Not happy with the Battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn’t last long, I even purchased a cable to charge at the same time. The battery still didn’t keep its charge.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Akrami. We appreciate your thoughts on the Google Nest Cam (battery). We're sorry to hear about your experience with the Nest Cam (Battery) and the issues you're facing with its battery life. It's understandably frustrating when a device doesn't meet expectations in terms of performance. The expected battery life of the Nest Cam (battery) typically lasts 1-3 months on a single charge, depending on various factors like activity frequency, recording length, and video quality. To know more, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Homeowner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to be able to add to our system to use thank you
I would recommend this to a friendGreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product love all of them thank you best buy.
I would recommend this to a friendGoogle home ruined this device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a good camera. The issue is with Google. Nest app is an amazing tool for smart homes. This camera cannot be added to the nest app and only can be viewed from Google home. Google home is a terrible app. Unfortunately this is enough to steer away from this camera.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Serdar, thanks for posting your feedback about Nest Cam (battery). We do apologize if you’re unable to add it into your Nest App.
The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant.
Your feedback is important to us as it will greatly help us in improving our products and services. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
Cam review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy would highly recommend looking to buy more
I would recommend this to a friendBeware - Can't be used on NEST app!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've happily used NEST cameras for over 10 years. I have 7 cameras. Lighting struck, and fried one hanging on my detached garage. I bought the new Google/Nest camera 2 pack. Turns out, Google only allows these cameras to be viewed on their Home appbh no longer on the Nest app that has all my other cameras. That's nuts! You can't even view all of your cameras' feeds simultaneously anymore. I'm returning these and going with a new brand. My current Nest cameras are old and I was planning on swapping them out for newer versions once they failed. No more. Thanks guys... for ruining a good thing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Danpam1024, thanks for taking the time to share your feedback. We’re sorry to hear that the new Nest Cam (battery) didn’t meet your expectations.
Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
We value your feedback and your satisfaction is what drives us in improving our products and services. If you need help, please feel free to contact us anytime through this link: https://support.google.com/googlenest/gethelp
Ok for inside not for outside
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are hold by a magnet it does not hold well for the outside.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Paola, thanks for sharing your views. We´re sorry to hear about your disappointment with the magnetic mounting for Nest Cam (Battery).
It's possible to place an anti-theft security mount for your Nest Cam (Battery) if you have concerns about it being stolen. Check out this link to learn more: https://store.google.com/us/product/wasserstein_anti_theft_mount
For any other support needs you may have, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Decent camera, don't order from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is great, but don't order it from Best Buy. I ordered it and it never came, and there seems to be no way to cancel the order. Customer service said to wait three days till see if it ever shows up, but they have no information as to where the package actually is. Last time I buy from Best Buy!
No, I would not recommend this to a friend- Cons mentioned:Battery life
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t charge anymore. Had them for less than a year.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi Jennifer, we're sorry to hear about the charging issue you're experiencing with your Google Nest camera's battery. Just a heads up, the charging time on your device can be affected by several factors, such as ambient temperature and the battery's condition. To help you troubleshoot this issue, please click here to contact us: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Why call it a Nest camera?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Nest camera does not work with the native Nest app. So, if you already have other Nest products or cameras- too bad. Nice camera, dumb marketing and execution. I would give this a zero star if I could.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KPol, thanks for posting a review. We regret to hear about your disappointment with the new Nest Cam (battery).
Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.
For further assistance, you can reach out to our support team anytime. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
No viewing of historical video
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaint on video quality or viewing angle, but disappointed I cannot view 24 hour video history like I can with my indoor nest cameras, Even though I pay for the subscription service
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Danny, thanks for reaching out. We're sorry to hear about your disappointment with the limited support for the 24/7 video recording feature. We’re not moving away from 24/7 video history. Our goal is to give users, like you, more choice. With event video history, we wanted our products to help you understand what’s going on at home easily and highlight the important activity for you. If you want to see everything that happens at your home, we offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. We continue to invest in the use of both technologies. For any other questions you have, we suggest reaching out to our support team using this link: https://support.google.com/googlenest/gethelp
- Cons mentioned:Motion detection
Google nest cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When setting up a zone for motion, people walking or vehicle in the zone it will not record. It does it when it feels like it I would rather buy wired cameras NVR instead of wifi cameras. F+ for google in this one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi WirelessBeats, thanks for the feedback you shared about the Nest Cam (battery), and we’re sorry to learn of your poor experience with the recording feature.
If you’ve set your camera to record and save specific kinds of events in its video history, your camera will detect and process any relevant activity it detects, but will only save footage of events you’ve enabled to the cloud. Also, a big Activity Zone captures more activity. In general, the smaller and more precise the Activity Zone, the more accurate your camera’s alerts should be. Try to experiment with the size and placement of your Activity Zones to get the effect that you want. You might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity.
We care about your experience. We'd be happy to help and guide you with structured troubleshooting steps if you can visit us whenever you have time here: https://support.google.com/googlenest/gethelp
Poor training by management
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold the wrong camera (battery instead of wired). I questioned it several times but was assured I was given the right camera. Got home and called the "Tech Team" to verify. The first 3 people couldn't seem to comprehend the difference between wireless battery and plugged into 120 volt house current!! After 45 minutes and finally a 4 th "expert", I was assured this camera would work. Since I am a total tech member( what a waste of money), it was to be installed free. The service tech wasn't there 5 minutes and told me I had the wrong camera. The service tech was great, the store and phone service personnel are poorly trained, management deficiency. Service tech commented that he runs into this often since it has been outsourced.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DismalTotalTech, thanks for posting your experience about Nest Cam (battery). We’re sorry to hear about your dismay with your purchase and our support team. This is definitely not the kind of experience we want our customers to have. Please know that your feedback here will help us improve the products and services we provide and rest assured that we'll relay this to the right team. For further assistance, please feel free to contact us again. We’d be more than happy to assists you here: https://support.google.com/googlenest/gethelp
