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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 697 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 697 reviews
  • Rated 3 out of 5 stars

    Not a whle lot different from the Pixel 8

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is definitely brighter, hardware feels a little faster. I traded in a Pixel 8 and although the trade-in is safer at Best Buy (I got a phone lost/stolen during shipping in a previous trade-in with Google), the process is inconsistent and frustrating. Same Best Buy store, I was allowed to use a a cable to move data over in a previous trade-in, this time I was not. In general, the Google/Android ecosystem is just less controlled and less reliable than Apple. The Find My Device settings disappeared when I moved over from Pixel 8 to Pixel 9. That was fixed after a 2-hour interaction with Google support. Location based Google Home personal routines stopped working because, somehow, they are tied to the Pixel 8 I trade-in. I'm unable to enter new location based personal routines either. Google support just doesn't know how to fix the issue.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We really appreciate your feedback, and are sorry to hear that you are disappointed with your Pixel 9. If you are still experiencing this issue, we recommend contacting our 1:1 support for repair options. (From your phone click on Settings > Tips & support > Contact us). googlepixel

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying this phone. The camera is really great and I love the long battery life. I couldn't be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pixel 9 good choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great phone . Having a stock android experience is easily the best part of this phone. Camera bump is the only thing about the phone I dislike

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very working phone. Camera works, too. I use it for calling mainly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Little Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone gets heated up quickly and the finger scanning is not as fast as you get in Pro versions. Not a good phone for multitasking.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, We appreciate your feedback and are sorry to hear that you are having issues with your Pixel 9.

      For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS

      If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 5 out of 5 stars

    Nice upgrade from pixel 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid update from the pixel 7. Camera is still best of the best for the money. Battery life is greatly improved over the pixel 7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reliability of a Pixel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reliability of stock Google apps without bloatware Good camera with low light performance Not heavy unlike the Samsung phone. the most important feature that I like is the unlimited google photo storage, never a need to pay subscription for life long photos and videos

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pixel 9 thoughts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good phone needs some tweaking on the cooling side which gets fixed with the pro models but overall not a bad purchase with the deals there is always on this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone but ex stole it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this phone and wish that my ex didnt steal it from me last month. I was looking forward to replacing my Galaxy FE23 S but instead i have a high bill for a stolen phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loaded Graphine on it and it is now my favorite phone ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been great switching from iphone promax 13 to the pixel 9 and I love it as of one week in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Pixel 9 128GB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from iPhone to a google is way better . I love my new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone. Great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife. Upgraded from a Pixel 5. Everything transferred wirelessly. Popped in old sim and everything worked perfectly. Couldn't be happier. Great price and wonderful trade in promotion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Pixel! Would highly recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge fan of the Pixel line (since the Pixel 3)! Love how Gemini is incorporated into the phone with the push for AI. The phone also seems to have a really good build quality too which is a huge improvement in my opinion. The trade-in was a no-brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome mobile and very much comfortable for parents

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 9 open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for great features that you could want in a phone. I really enjoy the ai features it has to offer. Only complaint is the phone tends to run hot with heavy tasking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying the Pixel because it is efficient and easy to manage. Even the features including the camera are amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great for whatever you need. Long battery life and great display, plus an amazing camera is a winning combo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at an excellent price. Saved hundreds getting it from Best Buy v. Verizon. Nice convenient size. Great battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experience has been good so far. Initially some bugs with phone vibration, but seems to have resolved to upgrade to Android 15.

    I would recommend this to a friend
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