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Customer Ratings & Reviews

Your price for this item is $699.99
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The comparable value price is $999.00

Customer reviews

Rating 4.7 out of 5 stars with 380 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Pixel 9 Pro 128GB (Unlocked) highly for its exceptional camera quality and battery life. Many appreciate the phone's overall performance, processor speed, and ideal size, while some find the design sleek and modern and the ease of use a plus. The primary concern expressed is the default storage capacity, with some questioning why manufacturers continue to offer only 128GB as a standard option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-8 of 8 reviews
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Decent but overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very similar to the pixel 6 except with a bit more bugs. Camera quality is nice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    A great phone for many, just not for me

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I struggled with this review. I’m a real fan of the Pixel phones as well as a fan of Google as a platform. And my last phone – the Pixel Pro 8 – was the best phone I ever owned so far. But I’m always honest in my reviews and I have to say that while the Pixel 9 Pro is a very good phone, it’s not for me. What should have felt like an upgrade seems more like a downgrade from my Pro 8. The Pro 9 solves a lot of issues that users have had in the past; its new design provides better thermal shedding and prevents overheating. The new fingerprint sensor is super-fast and the screen is ultra bright, even in direct sunlight. And of course, there’s the new 50-megapixel front facing camera as well as the ability to use Satellite SOS services. Not to mention all of the new AI software features, some of which are truly astounding. Gemini Live is genuinely impressive and some of the camera features like being able to reimagine portions of a picture was not only a lot of fun, but also produced remarkable results. The problem for me is that I never had any issues with my Pro 8. I didn’t experience overheating. The fingerprint sensor worked for me more than 98% of the time. I don’t ‘selfie’ nor do I use video calling that frequently so the front facing cam was never something I gave much thought. Satellite SOS is a comforting thing to have in an emergency, but I never really go anywhere that it would come into play. And software is something that can easily be updated and upgraded through Pixel’s feature drops. Comparing the specs, there’s really nothing the Pro 9 does that the Pro 8 isn’t capable of already or couldn’t do with a software/system upgrade. I tried Gemini features like Gemini Live on both phones and I really couldn't see any measurable difference in performance. The nine core Tensor G3 performed just as well as the new eight core G4 in my tests. And a lot of the features exclusive to the Pro 9 like the new Pixel Screenshots app (which is an awesome idea) will almost certainly be available to the Pro 8 in a future feature drop. So, I’m left with two ‘improvements’ – the smaller overall size and the new styling. I’m sure that there were a sizable group of people out there that wanted the power and cameras of the pro phone in a more pocketable package, but I’m definitely not one of them. Yes, the Pro 9 does fit nicer in the pocket, and I DID carry it with me more often, but that honestly didn’t result in me using it any more than my other phone. That’s why I have a smart watch with LTE; so I don’t have to whip out my phone for basic tasks. And I really missed the larger screen! Of course, I’d have to buy a new case – that’s expected with most new phones. But it also would have required a new mount for my car; the current mount pressed on the volume buttons no matter how I adjusted it. As far as the styling goes… well, if I wanted an iPhone, I would have bought one. One of the things liked best about the Pixels was that it DIDN’T look like an iPhone. I’ll admit that it’s very subjective, but I never cared for Apple’s phone design and now it’s almost hard to distinguish between the two without turning it over. While I could get the Pro XL and have my larger screen back, it’s not going to help with the styling issue. Would I recommend it? If you have no issue with the style and you’ve been looking for something that fits in your pocket better, then the Pixel Pro 9 has a lot to offer. But if you thought that your Pixel Pro 8 was your best phone ever like I did, I’d suggest thinking about it more and seeing the phones in person. Personally, I’m in the process of reactivating my Pro 8 and keeping the Pro 9 as a backup.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 3 out of 5 stars

    Google Pixel died, but overall fantastic prior die

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on the phone and the speed is amazing. Unfortunately, the phone decided to stop working and died not even four months after purchase. It has not fallen or gotten wet.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Buyer's remorse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a pixel 4 to a pixel 9 pro. Not worth the upgrade. The screen is smaller and I have the same issues as before with apps that don't work. Only difference is the older phone won't run android 15. Sure it's a little faster but overall it's a waste of money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AI apps consume way too much storage and Google attempts to break these if you have a rooted device. I don't care for how much smaller the display is on this compared to my Pixel 7 Pro but it does stay cooler and lags less. The camera is nothing amazing to me I don't really see all the fuss about Pixel cameras my Samsung phones have always taken much better photos.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good phone but very difficult coming from an apple ecosystem. Face recognition is poor, doesn't work even in a little low light. Battery life is great, can run almost 2 days without a charge.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, We appreciate your feedback and are sorry to hear that you are not satisfied with your Pixel 9 Pro.

      For help with fixing problems with Face Unlock, please visit: http://g.co/pixel/faceunlock

      If you are still experiencing issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 3 out of 5 stars

    good buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, charges well too the only thing is that it gets heated quick

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone but still need some improvements. Fingerprint and face unlock work well.

    I would recommend this to a friend