Customer Ratings & Reviews

Posted 4 years ago

Hi there LongTimeUser, thanks for letting us know about the issue with your Pixel Buds A-Series. We'd certainly like to work on providing you with a better experience.

For the best audio experience with A-Series, here are some recommended steps you may try:
- Check your mobile phone´s settings: do not enable 'disable absolute volume', or disable 'media volume sync'.
- Cleaning your earbuds snout and mesh area to ensure no ear wax or scabs is accumulated will also impact the sound quality. Check out this help page for more information on how to clean it: https://support.google.com/googlepixelbuds/answer/9112670
- We also recommend trying out all 3 ear tip sizes to find the most comfortable tip for you, and ensure that you get the best comfort and seal. Having a good seal will also increase the sound level you hear for your A-Series.
- And, if you´re looking for more bass, you can enable bass boost on your A-Series. Check out the step by step guide using this link: https://support.google.com/googlepixelbuds/answer/10028011

Your A-Series still come with gesture controls that enable you to control playback with your media. To learn more with some visual elements to guide you, check out this link: https://support.google.com/googlepixelbuds/answer/7560934

For any other support needs you may have, you're more than welcome to reach out to our support team here: https://support.google.com/googlepixelbuds/gethelp

Posted 2 years ago

Hi there, Tsutakawa. Thank you for sharing your concern about your Google Pixel Buds A-Series. It’s unfortunate to learn that your experience with the microphone has been less than ideal. We recommend performing a factory reset as this may help resolve the issue. You can follow the steps on the link here: https://support.google.com/googlepixelbuds/answer/9642886

If you’ve tried this before or if the issue still persists, then we advise that you reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethelp

Posted 3 years ago

Hi Jamez, thank you for posting your review. We're sorry to learn that your experience with Google Pixel Buds A-Series has been disappointing when it comes to the case. We'd like to help find a resolution for you. Please reach out to our support specialists so we can further enhance your experience with the A-Series. You can contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Posted 3 years ago

Hi DustinG, thanks for giving us feedback about your experience with using the Pixel Buds A-Series, and with our support team. We’re sorry to hear you ran into this comfort and fit issues, audio issue, and that we’ve fallen short on your support needs. We’’ pass your feedback to the right team to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency. We appreciate all the time and effort you’ve spent on this, and we’re hoping you can consider reaching out to us again so we can have a closer look into this. Please share with us your recent case number so we can continue our investigation, here: https://support.google.com/googlepixelbuds/gethelp

Posted 4 years ago

Hi Norwalk562, thanks for posting your feedback. We're sorry to hear that your experience with your Pixel Buds A-Series didn't meet your expectations when compared to your previous earbuds. We value the feedback from you and our users as this will help us improve our understanding of what you prefer in a product. If you'd like to share more feedback or have additional questions about the Pixel Buds A-Series, feel free to contact our support specialists. You can reach us on our Google Help page using this link: https://support.google.com/googlepixelbuds/gethelp

Posted 4 years ago

Hi there, it's great to hear that you like your Pixel Buds A-Series. We're sorry you're having a negative experience with the battery for your A-Series.

Here are some helpful tips for the battery issue you shared with us:
- It´s important to check whether your A-Series are docked properly back to the case.
- You may also want to ensure that your A-Series are cleaned thoroughly as grime and ear wax accumulation might prevent the charging contacts from connecting properly with your charging case’s magnetized pods preventing them from charging properly.

For additional help with the battery issue, you may get a hold of any of our support agents and we'll gladly be happy to assist you here: https://support.google.com/googlepixelbuds/gethelp

Posted 4 years ago

Hi Excelsior1021, thanks for sharing your review here. We're sorry to learn that your overall experience with your Pixel Buds A-Series was less than ideal when compared to the other brands you've used. We'd like to know more about your feedback so we can identify what we can improve in our products and services in the future. Please share your feedback by following the instructions here: https://support.google.com/googlenest/answer/7071494

If you have additional questions or need assistance with your A-Series, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Posted 3 years ago

Hi Tony, thanks for the feedback and we’re glad you had a great deal with your Pixel Buds A-Series. We’re sorry to hear that the earbuds don’t fit your ears well.

We recommend trying out all 3 ear tip sizes to find the most comfortable tip for you, and ensure that you get the best comfort and seal. Having a good seal will also provide the best audio performance for your A-Series. To ensure you get a gentle but secure fit using the stabilizer arc for your A-Series, we recommend gently inserting your earbud, with the wingtip or stabilizer arc and tucking it into each ear, to provide a better fit. Then, slightly rotate it back and forth until it comfortably stays in place when you move your head or tap either earbud. Please see this visual guide on our help page: https://support.google.com/googlepixelbuds/answer/7573099

If your earbuds still fall out of your ears after trying the simple steps above, we recommend reaching out to our support team so we can look for the best option that may help improve your experience: https://support.google.com/googlepixelbuds/gethelp

Posted 1 year ago

Hi there, thank you for your review. We're sorry to hear that your Google Pixel Buds A-Series aren't working as expected. To help us best assist you, please contact us at the following link: https://support.google.com/googlepixelbuds/gethelp?sjid=9860070439309726688-NA

Posted 1 year ago

Hey there, VicMiamiBeach. We’re sorry the Pixel Buds A-Series haven’t the best fit. Here’s some tips to try and get the earbuds feeling snug:

1. Try different sizes for each ear to find the best fit: ears are unique so your left ear may be different from your right ear.
2. Use the Eartip Seal Check: It can help you check the quality of your eartip seal and get the best possible sound. On Android devices: Open the Google Pixel Buds app then tap Eartip Seal Check.
3. Try memory foam eartips: If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try.

Don’t hesitate to reach out to us here: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC

Posted 4 years ago

Hi Drock, we greatly appreciate your feedback about the Pixel Buds A-Series and we’re glad that it works well with your Pixe l6 Pro. But we’re sorry to hear that you have some issues using it with your work computer. We can identify the underlying issues if you can provide us with more details about your concern. If you're willing to work with us, please contact us anytime where we can further assist you here: https://support.google.com/googlepixelbuds/gethelp