Customer Ratings & Reviews
- Model:
- 2983802
- SKU:
- 6583495
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the decent battery life of the 80 Volt 4.0Ah Power Tool Battery. Users find the battery life to be satisfactory for their power tool needs.
This summary was generated by AI based on customer reviews.
Runtime not as per they claim
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery lasts less than 20 minutes, which is far below expectations. I purchased it along with the mower, believing it would be sufficient for my 5,000 sq ft lawn. Unfortunately, I'm very disappointed—I have to recharge it at least three times just to finish mowing. When I reached out to customer service, I was met with a long list of operating instructions and excuses rather than support or a resolution. They seemed more focused on avoiding responsibility than helping. I strongly recommend staying away from this product.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello AjitK. and that you were unsatisfied with the customer service experience that you had. We are not sure of each customer's expertise with our units, so we do just need to confirm basic troubleshooting procedures before determining the proper course of action. There is truly no intent to disappoint our customers, sometimes the solution is at the end of their fingertips but can easily be overlooked. Troubleshooting can help provide immediate resolutions to customers, instead of just sending parts which may not fix the issue if it is a potential user error. For a home with a lawn size of 5000 sq ft, you may want to consider one of our Greenworks ride-on mowers. These units are designed for lawns that require more heavy-duty cutting needs. We have a variety of options for a range of household lawncare needs. We hope the above information has been helpful. If you would like more detail on what units may be best suited for your needs, please contact us through Live chat direct on our site or by phone at 1-888-909-6757. We are here to help.
