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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 76 reviews

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  • Quality

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are pleased with the counter-depth design, compact size, and quiet operation of the 16.4 Cu. Ft. Counter-Depth Side-by-Side Refrigerator. Many appreciate its sleek design and spacious interior, while some find the storage space in the freezer to be lacking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 76 reviews
  • Rated 5 out of 5 stars

    Simple, functional, silence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned this for over a month now. Very satisfied. I was little skeptical about this brand. But it’s size fits perfectly in my space. Simple design and silence all time due to no water filter and no ice maker. I don’t really need those anyways.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Design
    Cons mentioned:
    Storage space

    Rated 5 out of 5 stars

    Great fridge for a small family!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a family that needs ample amount of food storage in the fridge/ freezer then this is not the fridge for you. Having said that, this is one of the better fridges that I have owned. Its sleek, very modern looking and compartmentalized. It has the advantages of a french door but beats the disadvantages by separating the freezer into smaller manageable sections rather than having to dump food on top of each other. The depth is slightly smaller than regular counter depth (which is why I bought it in the first place). The fridge section is a little squeezed but the added advantage is you will not be accumulating food for months in the deep end. We get a lot of compliments and we have recommended it to many friends. For the price, you can't beat the functionality and the dimensions of this fridge. And as a reminder, always buy a 5 year warranty on any fridge, we had to replace one after 4 years because of lack of one.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Quiet operation
    Cons mentioned:
    Storage space

    Rated 5 out of 5 stars

    perfect for what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge was perfect for what I needed..always had the fridge on top and freezer on bottom, and NO icemaker--not an easy thing to find w/o icemaker, but wanted the French doors on top and stainless..clicked "counter depth" just out of curiously, and trying to downsize things size wise and open up the kitchen in other ways also, the Counter Depth is great..the freezer is French doors also and love the crispers in the freezer, seems very organized and will not be as overstocked as before, I did have to remove one of the crispers for larger frozen pizzas to fit and stack, still no big deal..may not suit everyone, the fridge does not have a lot of options shelf wise, the gallon of milk only fits on bottom shelf and a 12-pack of cokes fits to the left or right side and the door able to close, have to buy a new gallon tea pitcher bc ever so slightly to tall and will not fit on the shelf with the gallon of milk, but no biggie..it looks great, is quiet as a mouse, even the delivery guys were eyeballing it, they had not seen one like this and they thought it looked great..the stainless on the front doors are not fingerprint friendly, but hey, just use the handles..Love it..and the price, got a Pre-Black Friday price and was around 40% off regular price, so loved that, too..

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    This was a nice surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For years our family has avoided buying unknown brands for appliances. We have always bought from brands such as Whirpool, GE, Kenmore, and even Frigidaire. Yet, it seems the quality and reliable of the products have declined dramatic in these past years. Our prior refrigerator gave up on us within 5 years and even at that we already had if fixed thinking it would last longer. We came across this particular refrigerator as a recommendation, while looking at other refrigerator on the Best Buy website. At the time it was on sale for a very low price. After doing some research and reading reviews, it felt that it was a good buy. So far I am impressed with the quality and design of the product. The layout and sections, didn't sacrifice the space. It does give that luxe vibe without break the bank. I saw the price of it now and I was glad I bought it when it was first sold with a discount. Even with the sale price now, I still got it cheaper and have no regrets. Even at the current is still a good buy. If you are looking for a no frills four door fridge for a practical price. This would be the one.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Perfect size, beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So nice to have a refrigerator counter depth and a perfect size for our kitchen. Very attractive and plenty big enough for my husband and me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4 1/ 2 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have an awkward fridge space and this was literally the only one that worked with the dimensions of the space. Delivery took a long time, but we managed. I interior is designed well and I feel like they really maximized on the space. The freezer space is amazing. The con... right off the bat I opened on of the doors and it lightly went against the edge of my marble counter top creating a ding. The stainless steel material is incredibly sensitive. NOT FINGERPRINT PROOF AT ALL. I don't mind the fingerprints too much, but what I do mind is that anything over a feather-light wipe scratches the surface. I've finally gotten used to it, but one door has a big ding in it and is completely scratched up from wiping. Next on the agenda is contacting the manufacturer to see if they can replace the door because it bothers me THAT much. Other than that, it's a great fridge at a great price point

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Quite Possibly Our Best Choice in Years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an old freezer top fridge with classic big bottom door, small top door. For five years we waited. Five years of kneeling to see what is in the back on the bottom shelf. Five years of not being able to walk through the kitchen if someone had the door open. It was painful, but we vowed not to exchange this one for something else we didn't like. We took our time. We used other peoples fridges to see how we liked them. We decided it had to be counter depth, freezer on the bottom (no drawer), ice machine not mandatory, stainless steel. The lowest prices for what we sort-of wanted came in at two grand minimum. It would have to wait. Then we found this refrigerator. Best Buy was selling it. There may have been a unicorn nearby. The quality is decent. It's simple, like a commercial low-boy, with a basic build. It looks good. It has changed the dynamic in our kitchen, and we throw away about 30% less food/biology experiments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice fridge for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I were skeptical about this fridge being a lesser known brand for this tier of fridge, but we needed a counter depth fridge to fit the space in our kitchen better. We have been going on 4 months now with this fridge and we have not had any issue at all with the fridge as far a mechanical/electrical. It has been functioning perfectly. The door configuration is different with it being a Quad Door. I actually like it, the bins are nice in the freezer compartment and it makes it easier to organize in comparison with a chest freezer where everything is sitting on top of one another. The spaciousness is obviously not the best overall, but I would say I am impressed with it. I think they designed it well to work with the space. It holds more than I thought it would. In case you are worried about Gallon jugs not being able to fit -- they fit just fine. I would say this fridge works great for 2 people in a household. It might can work for a family of 3 or 4, but space would be tight. However, like I mentioned before, I do think it is more spacious than what I expected for a 16.4 cu ft fridge. I think this a great fridge for the price. We got it at $799.99, which is an excellent price for a counter depth when compared to others. This fridge feels High Quality. So if you are skeptical because of the brand and door configuration, hopefully this gives you an idea of what to expect. Just keep it mind this does not have an Ice Maker or water from the door. Its pretty basic.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Superb fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. Counter depth fits perfectly in my small kitchen. Shelves, drawers and doors are well-organized. Lots of room.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    This really quite nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had this delivered and I am quite pleased. There are a few things to adjust to since this is a small refrigerator but nothing worth reducing the stars, First, it is sleek and the closest to real counter depth I could find for my home .I have a small kitchen and this fits well and looks very nice. I love that and managed to save 8 inches of floor space in my kitchen. Having said that, it is 16.5 cubic feet so you lose some inside space. It is perfect eye level so that you see everything in your refrigerator and coming from a top freezer I really appreciate a fridge at eye level. You will have to open both doors to get at your crisper drawers. You will have to make sure that you have closed the doors as they do not soft close on their own and there is not a warning sound if you have not closed the doors. You do not have a cheese/meat drawer or a specific spot for butter or eggs. I have seen pictures showing that a gallon of milk fits but I don not buy plastic gallons. I purchase milk in glass half gallon bottles which do not fit on the shelf but do fit nicely on the doors. I can honestly assure you that the stainless steel finish is NOT fingerprint resistant. Having said all this, it is a fine refrigerator and fits well in my space. It is a keeper.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Fits the need and the space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were replacing a 50 year old built in refrigerator, and the Haier was one of very few products on the market with an appropriate width, depth and height. None of the local appliance stores had this model on the floor, so we took the risk of buying based on the on-line description. We now have it for two days, and our initial impression is very favorable. The one weakness (so 4 stars and not 5) is that the shelving is relatively fixed, and certain things we generally buy (such as a 64 oz. bottle of juice) cannot fit. The problem is solved by buying 48 oz. bottles instead. There were a number of unusual issues in removing our old refrigerator, which triggered a lot of communication back and forth with Best Buy; the Geek Squad Customer Service people were first rate in being concerned, being helpful, and ultimately getting everything taken care of.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Beach Cabin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the counter depth and 4 doors. I've a small kitchen which feels larger than it did with the prior refrigerator. The 4 doors makes it easier to share space with others. I also like the front displays for refrigerator and freezer temperatures.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'm pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's only 2 reasons I'm giving this four stars and not five. The first being that the freezer only has drawers and no real shelving except the very very top which is clearly designed for ice trays. would be nice if one side was drawers and one side was shelving. there's no storage space on the doors of the freezer. That wasn't something I noticed originally but there's enough space for my needs so it doesn't bother me. The only other thing I don't like is that there is no light in the freezer. otherwise I'm very pleased with this purchase. I have a very small house and didn't want the fridge jutting out past the counter particularly because it is right by the entrance / front door. I paid for installation so I'm assuming they leveled it but from a side view it still looks like it's at an angle I don't know if that is Best buy not leveling it right or if that's really how it's supposed to look. I really like this fridge and I'm pleased with my purchase. I do wish however I'd waited a few extra weeks because the price was brought down $500 a few weeks after I bought it. It arrived with a scratch but they gave me a $126 gift certificate to make up for it. Since I bought it another customer asked if the freezer can even fit a full size frozen pizza. I haven't tried it yet but I think a full size one might fit angled on the very top shelf of the freezer if you don't have ice trays there. It's definitely not made to fit a bunch of full sized frozen pizzas for sure. keep in mind this is a unique, smaller depth fridge (counter depth). In the photo the handles to the doors look like they're an outset black plastic or something but in reality they're an inset handle (indents into the fridge rather than sticking out externally).

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Looks great and is a perfect fit for our space.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a smaller, speciality refrigerator that is the exact size we needed for our galley kitchen. Lack of ice maker and water is not a problem for us, but may be for others. Will be interesting to see how this machine performs over time. Learned that our neighbors have the same unit at their summer Michigan home and are quite pleased with it.

    I would recommend this to a friend
  • Cons mentioned:
    Storage space

    Rated 5 out of 5 stars

    Good fridge for smaller space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our place has shallow counter depth so this Haier was perfect for the space. Also, we like the split freezer compartments and doors. Given the shallow depth, the vegetable and fruit drawers are smallish and you cant stuff a big pizza box in there, but we find that we are more careful about what we store in the fridge which results in less spoiled forgotten items hidden in the back.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Great value for price....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a French door quad door that wouldn't take up a lot of space in my kitchen. This fridge has the freezer on the bottom which opens up more space for the top. Love that the freezer has six compartment for easily separating and storing your Frozen Goods with ease of accessibility to get to it. Also great counter depth fridge as it seamlessly transitions into being a built into Cabinetry look.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    way better than you might think

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not as small as you might think. with no ice or water, there is a significant amount of space you recover from a larger fridge that has ice and water. and with 4 doors it's easier to open the doors (less weight per door) and easier to find what you want. it's the way to go regardless of house size. at least for a two-person household.

    I would recommend this to a friend
    • Brand response from HaierTeam
      Posted .

      Hi, Thanks for sharing and welcome to the GEA family! It's always exciting to get a new appliance and we're glad this one is accommodating your home well. It's a pleasure having your business and if there are any further questions or concerns let us know. Have a great day! -Sylvia@Haier Haier

  • Pros mentioned:
    Quiet operation

    Rated 5 out of 5 stars

    Nice , good looking fridge here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! Quite, elegant, not huge but not small. I have it about a months ago.. no isse with it.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Sleek and cheap

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge! It was so affordably priced and is *actually* counter depth, which was really important to us for our galley kitchen. The freezer is split, which makes it difficult to store bigger items like frozen pizza, but we have our backup fridge for that.

    I would recommend this to a friend
    • Brand response from HaierTeam
      Posted .

      Hello, Thanks for the feedback! Your business is greatly appreciated and we're glad to have you as a member of the Haier family. It's great to hear you're enjoying your refrigerator. If you should ever have any questions or concerns, let us know and we'd be more than happy to help. Have a wonderful day! -Sylvia@Haier Haier

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best Buy Ever!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I down-sized from a large house with two large side-by-side fridges to a cozy condo where space permitted only a refrigerator the same depth as the counters. Not satisfied with the small sized units available in the marketplace, I was thrilled to find this perfect 16.4 cu. ft. fridge in stainless steel finish yet, and at a sale price too at Best Buy. Best Buy Ever!!!

    I would recommend this to a friend
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