Customer Ratings & Reviews

We just bought one of these bikes for Christmas for the whole family to enjoy and it was fun for about two hours until the battery ran out and we tried to charge it realizing then the battery charger doesn’t fit the port to the battery. I tried reaching out to heyBike Support but they haven’t responded in five days. Best Buy also made me sign a restock agreement for a charge of 15% for any returns or exchanges. I then had to go to the great Reddit to ask the community there if they knew how to solve the problem and they sent me a Amazon link for an adapter to the charger. HeyBike has terrible support. They will not help you and they will sell you a bike with the wrong charger so you can’t even use it.  I cannot in good conscience, Recommend this bike to anyone else 

The Heybike Mars 2.0 looks great and would have been a great buy if it only works. Out of the box the battery is out of charge. Battery charge indicator lights are not working either. Do not buy from Best Buy. They won't help you resolve issue and no returns or exchanges. Very hard to claim with Heybike. I'm stuck with a lemon ebike.

Bought for my husband. He is 400lbs and this bike still zips right down the road. Great battery life. Fun durable and a really good bang for your buck!

Bought this bike for my husband as a birthday gift. He absolutely loves it. Had a few quirks putting it together but all in all not a bad experience. Would definitely recommend to anyone looking for an e-bike.

Great bike, but have only had it one month. Set up and assembly was easy but have a knife ready lots of zip ties to cut.

This bike works great for in town use gets you everywhere in a decent amount of time, obviously not faster than a car but it works well

Nice speed looks great nice lighting, it is a great ebike i love it.

This bike is amazing! It feels heavy duty and is very easy to ride. I use it to ride around town and it has changed my life, so easy getting around. I love it.

Great till getting hit by a truck . Works great super fast I suggest tire upgrades other than that no issue

Great bike just it sometimes went on its own...kinda sketchy. But other than that. Its a blast.

Personally I wasn't the biggest fan of how this bike fit me (I am 6'4) and the reviews about the size of this bike are off. Not to mention the battery has little to no range

I was so excited about my purchase until, I got it home and realized what I was told was untrue . I was told you’ll only need to assemble the handlebars. I purchase did not have assembly instructions, you had to print out the very confusing and complicated instructions. I the needed to pay to have the Geek squad come to complete the assembly, only to find out the bike was defective ‼️I had to return it to the store because I hadn’t had it delivered to my home, I had it shipped to the store. I will say that the assistant store manager-Flosea, was extremely helpful with getting by return taken care of.

Great bike! Go’s 28 mph in seconds. Worth every penny!!

I like the bike it’s really good goes fast no problems so far

Recently bought a hey bike and love it. I definetly would recommend it to anyone.

The bike itself is ok but I bought 2 & one has a defective battery. Got to bestbuy & they say we cant help you & you say ok I’ll return it, not a chance non returnable. You dont get any help from Heybike what so ever. Its been a struggle.

Awesome bike! Super fast and the lights light up your path beautifully

Barely a year later and the battery died. Already called the manufacturing company and they won't do anything because i bought from best buy. Even tried to talk to best buy and got no help

I had difficulty getting the battery in. After adjusting the rack back I got it in. Works great, smooth, powerful, fast easy, sturdy. The app wont let me register and I wish the throttle setting was easier to understand. Overall I am happy with my purchase, * hope the app works soon

I like my store favorite best bay are the best excelent