Customer Ratings & Reviews
- Model:
- HS218
- SKU:
- 6438834
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 2.1-Channel Soundbar with Wireless Subwoofer for its exceptional sound quality, which even astounds audiophiles. Setting up the device is a breeze, making it a convenient choice for those seeking an easy-to-use soundbar. While some customers have expressed concerns about certain aspects of the product, the overall sentiment is positive, with many praising its value for the price.
This summary was generated by AI based on customer reviews.
Ooppppsss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thinking the setup would be easy because I have the same brand tv…. NOT!!
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense HS218 and for taking the time to provide us with a feedback. We do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
You Get What You Pay For
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what seems like a simple electronic device I found it difficult to set up due to the scant directions and it being my first sound bar. I did get it set up properly after a few calls to friends who had experience. I only used this Hisense sound bar for a month or so after setting it up. It made only the slightest difference in the sound quality of my Sony TV, but the biggest issue was that the sound was constantly out of sync with what was on the screen. It wasn’t just a little out of sync either. It was so bad it made it impossible focus on what I was watching. I tried adjusting it with settings on my device, as well as resetting my TV, but it never improved enough to be watchable. I’ll probably give it to charity.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Littlewing, thank you for your interest in the Hisense HS218 and for taking the time to provide us with feedback. We are sorry to hear that you are experiencing audio sync issues! We take pride in making sure we produce high-quality, reliable electronics and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Highly disappointed...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVED my soundbar when I first got it. Now, fast forward 5 months later and I already need to call Geek Squad... Look for another brand!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Royalflame, thank you for purchasing the Hisense HS218 and for taking the time to provide us with feedback. We’re sorry to hear that you are experiencing difficulties with your sound bar. We take pride in making sure we produce high-quality, electronics and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this at full price. I expected it to be really loud but never got that. It was just regular loud and it has a demo mode. The demo mode goes for about three minutes and bring the t.v back to a very low volume, which it will not go away. I’t will be returned soon.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi DeeAngi, thank you for purchasing the Hisense HS218 and for taking the time to provide us with this feedback. We are so sorry to hear that the sound on your sound bar is very low. We take pride in making sure we produce high-quality, reliable electronics and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you decide to purchase another Hisense product, we are here to help! Thanks again, Harley with the Hisense Support Team.
Poor subwoofer sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer sound output is very poor. Cheap price poor performance.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense HS218 and for taking the time to provide us with a feedback. We're so sorry that your not pleased with our product, we do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Bad sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded tinny and cheap. We bought it for our Hisense TV and the TV sounded better WITHOUT the soundbar. We have a Samsung soundbar that blows this one away. Don’t waste your money.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Amanda, thank you for purchasing the Hisense HS218 and for taking the time to provide us with feedback. We are sorry to hear that you are unhappy with the sound quality. Please select a different sound mode by pressing the EQ button on your remote to get the desired quality. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Go elsewhere
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're not good. They pop and have a tendency to go out for about 5 seconds, like every day
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Hisense Customer, thank you for purchasing the Hisense HS218 and for taking the time to provide us with feedback. We're so sorry to hear that you are having issues with your unit. We take pride in making sure we produce high-quality, reliable electronics and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Subwoofer cuts in and out
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer cuts in and out at all times! Please Hisense refund me or fix it I’m out of warranty
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Chiu, thank you for purchasing the Hisense HS218 and for taking the time to provide us with feedback. We are so sorry to hear that your sound bar is not working. We take pride in making sure we produce high-quality, reliable electronics and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please contact a certified local technician or electronic store for assistance with the repairs. Thanks again, Harley with the Hisense Support Team.
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to work. If I can get it working I could give a better rating.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense HS218 and for taking the time to provide us with a feedback. We're so sorry that you're not able to get the sound bar to work. We take pride in making sure we produce high-quality, reliable Soundbars and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Pros mentioned:Easy setup, Sound quality
Decent Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a really good sound. Easy to set up. I don’t hear the bass from the subwoofer as often as I like when watching movies, but the overall sound from the sound bar is pretty good.
I would recommend this to a friend - Pros mentioned:Easy setup
Great look and low output.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great with the Hisense Tv and easy to set up, the only knock on it is output. I have to turn it up to 30 plus in my bedroom.
No, I would not recommend this to a friend where"s the bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can"t get bass or treble to adjust trial and error method ????
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, thank you for purchasing the Hisense HS218 and for taking the time to provide us with feedback. We are sorry to hear that you are having difficulty adjusting the bass and treble. To adjust the Bass/Treble Level, press TREBLE or BASS then press the VOL+/- button to increase or decrease. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
