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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 118 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the 55" Class A6 Series LED 4K UHD Smart Xumo TV for its excellent picture quality and ease of use. Many appreciate the TV's affordability and consider it a great value for the price. Positive feedback also highlights the TV's lightweight design and the quality of the television itself. The smart TV functionality is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 118 reviews
  • Rated 5 out of 5 stars

    Perfect picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best TVs that I had that I brought from Best buy caught it on sale on the Black Friday save over $150 and the picture still showing like it's brand new from the deal when I brought it

    I would recommend this to a friend
  • Pros mentioned:
    Price, Weight

    Rated 5 out of 5 stars

    Great TV for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price we paid! Tv is pretty light in comparison- great for mounting!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xumo review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great. However I have one complaint. After a couple months my remote said its battery’s were low, so I changed them, but no matter what I did there was still a problem with it. Eventually I got a fire stick to control the tv. Good product though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Black icons that will not load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of these TVs and am experiencing the same issue with both tvs. They are both connected to the Internet but none of the icons will load on either tv. Buyer beware.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Nick, Thanks for your review! We’re glad we were able to work together to resolve the challenges with your firewall and that you are now enjoying your Xumo TV. We’ve created a helpful support article that directly addresses the issue that you experienced, and provides step by step instructions in case someone runs into this same snag: https://www.xumo.com/support/troubleshooting/I-dont-see-app-icons-or-images-on-the-home-screen-what-do-I-do. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Picture quality, Weight

    Rated 4 out of 5 stars

    Awesome, but....

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is really cool. Nice picture and extra large screen for size with a very thin border around the screen. Very light weight, sound decent. Only problem I have is that when I use this with and HDMI cable from my Windows 11 pro computer I often get a notification bubble in the top right of the screen informing me that a certain "low latency mode" is "turned on" and controlled by my gaming machine (which I do not have). This is visually annoying and interferes with web browsing. I contacted Hisense and they said this can not be fixed. So, I contacted Best Buy and they said I could return it for a full refund. Thanks Best Buy!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great but

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is magnificent, OS was cool. Remote felt premium. I ended up returning it though because before I bought it the employee told me there will be AirPlay with the unit. Unfortunately no. However the XUMO support said it will be coming soon. Also to be able to update the unit. You will need to download it on a usb and plug it in on the TV. Bummer had to switch to LG 55 instead. Picture quality is amazing tho on 4K HDR quality content

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Alfonso, Thanks so much for your review, and we’re sorry to hear that you exchanged your TV. Apple AirPlay and HomeKit support is now available. This update was made over-the-air meaning no USB was required to trigger the update. Customers connected to Wi-Fi would just automatically get the update and the new functionality. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 5 out of 5 stars

    Amazing Tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovely television would buy again! The picture quality was great. It was very loud 60 on the volume sounded like 200 and it lasted me a long time until I moved and it got broken, but I will be re-ordering and I hope to get the gift card.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Weight

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Paid less than $250 for Black Friday. I’ve had TVs that cost 3-4x more that do not work as great. Lovely picture quality and very lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is amazing, it’s literally an Xfinity Flex Streaming Box but it’s built in as an all in one TV, it has everything, 120HZ, Dolby Vision, Dolby Atmos, 4K, and it has the Holiday Countdown Interactive App that’s available on Xfinity X1, Xfinity Flex, Or Direct TV, Not Direct TV Stream though, just Direct Tv. The audio quality it really good as well. It has the advanced voice remote that has a very similar look to the Xfinity XR15 Remote for X1 and the Xfinity Flex XR16 for Xfinity Flex.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and easy to set up. Got mine during a Black Friday sale and am so far impressed

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    AWESOME TV FOR THE MONEY!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We already have a 70" Hisense TV in our living room and are very pleased with. When this 55" went on sale we jumped at it. Great decision. We use a firestick with it so we are not taking advantage of the intertnal streaming capabilities. I am sure they are good. Don't wait. Buy this tv ASAP

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price! Very easy to set up. Great picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Excellent quality and picture view. Good buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great early adopter experience so far for Xumo TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to purchase a new set after my five year-old Vizio began to fade and since I have every streaming device already, I didn't need something with the device's OS, nor did I want something that bogged down over time as what happened to Vizio when they switched from being a TV company to a 'services' company. I'm in a Spectrum area and they're part of the Xumo joint venture with Comcast and did want to check out one of the first devices with the Xumo OS, so I decided to pick this up and check out everything. So far, I've loved the picture clarity and brightness even at 50%, and the colors display well. I also love the design of the Xumo OS and how everything works well, including the Spectrum app and other apps like Peacock, YouTube, and the Xumo Play app is really well done. Great number of HDMI ports, and I do like that it does have component inputs and a headphone jack in case I ever decide to use them. Great purchase so far for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    52in tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect tv. Starts off a bit slow when connecting to the wifi, but has been great. Picking up at this best buy was smooth and they communicated great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price! Very easy to use and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Not bad for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and does everything I need. Good quality, good sound

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Nice TV.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Easy setup. Nice picture real good sound. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Oh Yeah

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic quality as well as an excellent picture. My only knock is the sound quality. I recommend an external sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Tv for my son who wanted a smart Tv. This Tv was the best value one I found and It works beautifully. The volume is good and the remote isnt too complicated. Overall I would buy this Tv if i wanted to.

    I would recommend this to a friend
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