Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 24 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers are positive about the massage quality of the Cordless Shiatsu Massage Pillow with Heat, saying it effectively targets various spots and provides relief. The convenience and portability of the device are also appreciated. However, customers are negative about the heat, mentioning that it is not as strong as they expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 24 reviews
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it's job. The only critique is that it's better plugged in. It seems like it's more powerful and gives a better massage when plugged in. Also, the charge doesn't last as long as I thought it would. Overall though, it's fine.

    I would recommend this to a friend
  • Pros mentioned:
    Convenience
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Time to relax

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massager is great. The heat isnt as strong as I’d hoped but the massager is nice also the fact that it is portable is a plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pillow Massage

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels great according to my daughter. However, you can only use in 15 minute increments. She had it on for awhile and it stopped working even though it was plugged in. I told her to let it cool off before using it again. She used it on her legs too and said it felt wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hits The Spot (pardon the pun)

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Cordless charging function is really convenient and makes taking a relaxing break much easier than trying to find a comfy spot with access to a power outlet. HoMedics products are always superior to the off-brand, less expensive offerings you find at other retailers. I also get the assurance that Best Buy stands behind what they sell and have always provided excellent customer service when a purchase has been less than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Good massager

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, feels like a real massage. The o my issue is you can’t use it while charging.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Heating pad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works as expected. Love it. you will too. Buy it you will not be disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Great massager

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great massager, hits all spots with heat and shiatsu. Early Christmas present for the wife.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Small and powerful

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small in size but it gives a good massage! The size is convenient and is portable.

    I would recommend this to a friend
  • Pros mentioned:
    Convenience

    Rated 3 out of 5 stars

    Head massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very convenient little device for your neck and head.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not too bad!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this pillow. It is a bit rough initially but once you get used to it, it feels rather good. I have used it sitting up on my couch and laying down... Its put me to sleep. My only issue is that there is only one mode. I wish there was a variation and the heat isn't intense.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is small n not as good one may think not even a hour with it n it broke don’t spend your money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Convenience

    Rated 5 out of 5 stars

    does the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to use and definitely does the job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knocking out the tension

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heating element is wonderful. The massage function is a bit rough though, so i would not lay on it. Great for your feet too.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Relief

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relief, the massage on the back is such an amazing relief

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't carry a charge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charge does not last at all, does not carry a charge.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Not a good experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product looked like it was previously opened and when used the heat did not work. Returned to get replacement and no products in store, wanted to charge to have delivered so now I have return my wife’s birthday gift. Thanks......for nothing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable home massager

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good portable home massager. I used it for my upper back and neck. It massages all the spots and with heat. it takes away all the pain and stiffness. This is so much convenient....you can take it during travel, and use it cordless or with power-cord!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Massager worked no heat

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for worked charged it at home used while at work the heat feature did not work never felt any heat. The massager workers the problem was that it would not charge anymore bummer really like it for the few days it worked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile Massager

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this item! Deep massager with option to add heat. Few buttons for easy usage. Alternates and makes it feel like a real Shiatsu massage. Great of feet, legs, upper back, lower back, and neck!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Massager hurts my head. They are very hard and the heat is very low.

    No, I would not recommend this to a friend
Sponsored