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Customer Ratings & Reviews

Your price for this item is $97.99

Customer reviews

Rating 3.8 out of 5 stars with 65 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers are pleased with the ease of use and the price of the 14" Chromebook. Many appreciate its performance and compact size, finding it suitable for basic tasks. However, some customers reported issues with screen quality and the overall condition of the device upon arrival. The screen's condition and keyboard size were common points of concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 65 reviews
  • Cons mentioned:
    Condition, Screen quality

    Rated 2 out of 5 stars

    Poorly Refurbished

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model seems like a fine Chromebook. The one I got was not worth the low price. It did not work out of the box. I had to reinstall the system to log in. The fan is really loud and smells like cigarettes. The screen has wear from a lot of carrying. Also some bright spots on the screen. Logos are worn off. Considerable wear. The refurbisher really scraped the bottom of the barrel for this one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great for browsing the internet and emails!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer for my landlord since his old one fried (no surge protector during a storm). He wanted something cheap and didn’t need much space. Just something to do emails and surf the internet, and for that it has worked great! It’s fast, haven’t had any problems with it. Hooked a wireless mouse to it. If your wanting something to do more with, I recommend a windows 10 pc, as the apps you can load on are limited to the google market.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Good price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and faster computer for student needed quality for hp is very good and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Easy to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Computer was refurbished, and looked decent. Minor surface wear, but, performs like new.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t want to spend a bunch on a computer right now and I’m so glad i didn’t! This computer dies exactly what i need it for, plus my daughter can do her school work on it too!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    I'm pleased!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried a pre-own3d would come with problems, bit everything seems to be good! It runs well and came fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for kids!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Chromebook for children use. It's perfect for that.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is 16 and needed a new laptop, she loves it. Light weight, fast and great for her school needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value even outdated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great value, after all. Even it didn't receive the last chrome update but it works great for youtube and IPTV and streaming.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    The screen has a line across in the middle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen has a line across the middle. I was not aware.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    HP-14" Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter is pretty rough on her mother's laptop. She just Started college and I thought this chromebook would be perfect for typing her essays and keeping up with her notes. It was a surprise for her first day of school and on her lunchbreak she texted me to let me know how much she appreciated it and really needed it. By it being compact it fit perfect inside her compact. Plus it was the right price. I did get a warranty on it, just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great starter computer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for our daughter who just turned 6. With half of her kindergarten year in remote learning she needed to learn a computer, and quickly. She used one of our laptops for the year and we bought this chromebook for her to continue learning how to use a computer. It does have some limitations but it's great for our 6 year old.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Easy to use and light weight.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product at a great price! Haven't had any problems out of it since I got it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lol

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was okay but it has a couple of scratches but it works every well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great chrome book.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I love it! It works very well and is easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a simple laptop for light work. Perfect for the need.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Very nice for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good shape for the price. Wish they had another to buy.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Decent chromebook

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice color, decent function. But why are the keyboard areas on these things so small. So much wasted space, but a trusted brand.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is 10 and saved up for this chromebook. He LOVES it! He is able to watch videos and play games and even use it for school assignments. Super fast. Apps preloaded are fantastic!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good basic computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so initial comment only. started quickly and browsing was good. ran some youtube videos to test and that was pretty good also. so for the lower ram, and memory, it still makes a pretty good laptop. just hoping future work won't bog it down. but with good management i'm think it was worth it.

    I would recommend this to a friend
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