Customer Ratings & Reviews

Freezes up all the time, screen constantly goes black.. i havent had this laptop a month and its always something.

Great computer, durable and lasted a good while. Actually still being used and I have had it over 2 years!

I purchased this laptop for my son first semester in college and it fits all his needs for writing essays and storing documents. It's dependable and I would recommend!! Great for a fist time student taking in person classes!!

Excellent product. Laptop works fast for work while multi tasking

Too slow and very glitchy. Takes too long to setup

Ok for the money very small needs more capacity!!!

Great for the price. Fast on the internet. For internet use 11S mode is not a problem. I recommend for internet use for email. May be restrictive for other uses with limited storage and ram

A pleasant experience. Sales person quite knowledgeable about my purchase. Attentive and needed no assitance.

Great for basic laptop but it was slow. I had to go online to switch S mode off so thst I could put in Microsoft software. After 1 mobth the computer didn't turn on. I don't know if it was because it was an open box product.

I bought this as a birthday gift for my boyfriend and he loves it. His first lap top and he says it’s great with memory and once connected to the internet that it’s quite fast and good! I’m happy with my choice!

I opened this computer and takes forever to charge. I’m actually in the process of packing the back up to return it.

Loved working with the lady at 71st I will go there any time I need help

Nice laptop. Just needed memory for the work I do.

I purchased the new HP and the Geek Squad transferred all my files from my old computer to the new HP. The staff advised me on the type of computer to buy. My overall experience was outstanding. The customer service and technical advice were excellent. I would highly recommended them to everyone.

I hadn't planned on getting a new laptop until my current one came up with kernal page error and then wouldn't open. So I immediately started looking. I love HP products and saw this one. Size and weight wise it is much smaller then my current laptop, which will make great when I have to travel. But small in size doesn't mean small in any other way. It has the same amount of memory and everything else that my older laptop has. And I have my bluetooth keyboard and mouse paired with it and that makes so easy.

I got this for my daughters 13th birthday. She loves how it is small enough for her to use for her school studies but also how she can play the cool card games on it. It has the amount of memory she needs for her papers and other school lessons.

I love this laptop, but the battery is not really good.

Has been running strong. Great product for basic computer stuff. No need to spend an arm and a leg on the “high tech” product when this surfs the web just fine

Bought this laptop for my wife to work from home, she loves it. Turns on quickly and the apps open even faster. Has a processor the is just right for her job.

I bought a laptop that turned out to be faulty, and when I tried to return it, I was told the policy is only 15 days. Most stores allow 30, so I assumed that was standard—especially since I was traveling. The customer service rep was very rude, kept interrupting me, and blamed me for not returning it sooner. No help, no flexibility—just attitude. This is exactly how companies start to lose trust and relevance. I’ll be sharing this experience on other customer feedback sites and social media platforms if it’s not addressed.