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Customer Ratings & Reviews

Your price for this item is $1,549.00

Customer reviews

Rating 4.4 out of 5 stars with 939 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 939 reviews
  • Rated 1 out of 5 stars

    You get what you pay for ..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing like expected! Flimsy laptop which isn’t suitable for working from home. Will be returning for a refund!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON’T BUY

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY I PURCHASED JANUARY 2022 AND IT STOPPED WORKING JULY 2022. It turns off and on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased January 30th, completed shorted out and died today on April 16th. Waste of $270.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      Thanks for sharing your experience with us. I'm sorry to hear that this has happened to you. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one did not work as intended.

      I am not sure how this occurred, but I would recommend you reach out to us for direct support to see how we can help. You can get in touch with us via your preferred method at this link: hp.com/contactHP

      I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”

      Alexis
      HP Care HP

  • Rated 1 out of 5 stars

    HP Laptop went Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It went bad in under 6 months because the battery wasn’t charging was on 0%

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse laptop Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a good laptop. It glitches and isn’t reliable. I wish I could send it back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keys not seen!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the manufacturer forgot to darken the keys so the customers can see them.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Janell,

      Thanks for sharing your experience with us. I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is not living up to expectations.

      Please know that we are always here to help and to assist you with selecting the product that best suits your needs. If you'd like to take us up on the offer of assistance, you can get in touch with us anytime at this link: support.hp.com

      Alexis
      HP Care HP

  • Rated 1 out of 5 stars

    Didn’t last

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this back in may and it stopped turning on after 6 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Power(less) Cord

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only a few months with minimal use, the power cord stopped working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t get on zoom without interruption. Either no sound or the screen is frozen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a junk i cant belive i wasted 169 dollers for this garbage computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy………………………………………………………………………………………………………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    S

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whatever about it not a Mac for sure but oh well. P

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning it this week.. It has a delay and its frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive just had it for 3 months and doesnt work anymore

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality and Great Price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for college and its been the best laptop for school work, its amazing! Low price and great quality, i've used it for many other things such as streaming, work, and games. I've never had an issue with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Will not impress you, but that's not the point.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's face it, this computer is complete barebones. It has a keyboard and a mouse and a functioning screen, and that's about it. I had a 2011 Macbook pro that had one foot in the grave and currently on a college budget, so I bought this to get me through the rest of the semester. Yes, it comes with "S" mode turned on, but just go to the Microsoft support page and it will literally take 5 seconds to turn off. I have no idea how people on here claim that it took them "3 hours" when there is a guide that Microsoft posted. The computer itself isn't exciting, at all. The speakers on my iPhone 4 are better, the screen on my 11 year old Mac is better, and the trackpad is one of the worst. But, for $200-250 what do you really want? It is not blazing fast, and if you have multiple tabs open you bet it is going to slow down. Personally, I can't believe how barebones the specs of this thing are, but still, it manages to work perfectly fine day to day. If you are looking for a performance laptop, this for sure isn't it. But, if you are a broke college student like me or just need a laptop in a pinch, then this little thing is great and has saved me from headaches trying to restore my old Macbook. One bonus... for a tiny laptop this thing has great battery life. My Mac would only last a pathetic 25 minutes before dying, this thing lasts over 5 hours and can get through the day with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High School or College Studies

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good laptop to be used for a few years. This can be used for a college student or a high school student.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd HP Laptop I have owned. I am a senior and for my use this laptop is perfect. I thought I was not going to enjoy streaming using a 14 inch, it works, the 1st was a 17 inch. I saved $80 by purchasing the laptop in white. The keys are positioned differently than the 1st and I need to determine on how to keep it WHITE. The finish is matted not polished.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice but dont let near ANY drop of liquid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spilled just a little bit of water and the whole computer spazed and stopped working

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with limits

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price great quality quick shipping, keys stuck once or twice but overall very happy

    I would recommend this to a friend