Customer Ratings & Reviews

Computer doesn't come with enough memory to install stock updates. it's a $250 brick.

I'm not going to write a review just to get a gift card, (but it would be greatly appreciated) I got this laptop for a Black Friday sale (2023). It has been slow the entire time I got it. It's not the internet, because I have high-speed internet. I would like to return it but I fear that I will not be allowed based on how long it has been since the purchase date.

I absolutely love this laptop It’s perfect for what I Need on a day to day basis! It has the perfect amount of storage and I just love The color!

They shouldn’t sell windows computers with these specs. It gets overloaded just by opening settings. DONT BUY. I had to install a light linux distro for it to even be usable.

This computer is horrible. It’s runs very slow. It is not functional at all.

I love the color but have not been able to use it much as it has to continuously be powered down. It also makes a very strange "plastic" noise each time a button/key is pressed.

I find it to be a very good and lasting brand and I have no issues with the purchase. I will continue to make my purchases from Best Buy they are quick and efficient.

I purchased this laptop for me to watch movie and do some documentary work on it. The only problem is it glitches alot and all of a sudden it just stops playing my video. So all i have to do is restart it again.

Works great for school work. There is no lag when operating Microsoft Office with multiple tabs open. I highly recommend.

size is nice, screen is clear, smooth key strokes.

I can’t give a rating for this kaptop that I bought because it’s a piece of junk. the staff didn’t tell me that this laptop is a piece of junk. I can’t even work properly because it’s keep on lagging . My manager already complained because i have so many work to do and my laptop just keep on lagging everyday and whole day bot even once it functions correctly

Great laptop! I'm very pleased with it. It was very easy to set up too, I love it. It meets all my needs and I also love the color.

Genial mi laptop, es increíble, maravillosa, gran calidad en imagen y resolución. Es una maravilla!

I made this open box purchase online. Picked it up in store. Made it home 60miles away and the computer was not reset. I took it back to be reset at another location. I was told it couldn’t be reset. So I left and took it back the next day to get a refund, the manager then said “this can be reset, who told you it couldn’t” so I waited 4 hours for the reset. Made it home and tried to connect to WiFi, well the WiFi hardware has been completely removed from this laptop. I just did. Refund online and I’m in the process of driving 60miles to return.

Not Good! Sooo Slow! Whatever I tried to do I would get a wait or exit message. I took it to the Geek Squad and they said. 4GB is like a flash card. Buy a computer with at least 8GB if I wanted one to work. It was after the 14 days I'd boughten it so couldn't return or exchange. I learned something. I hope you readers do before it's too late!!!

GREAT FOR STUDENTS! I needed a new laptop mainly for school work. This works amazingly. It’s not slow at all. And comes with a free Microsoft 360. I love the color as well

I love the laptop, but after having it for a few months, it completely stopped charging and won’t turn on.

Love it. It’s just the right size and so user friendly and I love the color. It’s also so much faster that my old one

Love my Laptop Computer Best Buy is my go to Store. For all my electronic needs. Excellent customer service. Very knowledgeable employees

Do not get this if you are trying to use it for school!! I bought this for my kid to use for kindergarten online but it is super slow, screen is constantly zoomed in and is hard to get it zoomed out. When my son tries to join his live online classes it makes it choppy or we cant hear any audio. It also is super slow.