Customer Ratings & Reviews

So far it’s a great buy and I’m very happy with my purchse

A nice little laptop. Does everything I need it to do.

It was good speed but i couldn’t download any files online that i need for college

Good item needed for work..right size not to big for bag

I needed a super basic laptop for web use only and the person that worked there recommended this one. I hesitated because it was so cheap, but the guy working there assured me if I was just going to be using the internet this would be fine. It really doesn’t even work for using the basic internet. Super buggy, constantly weird error messages and times out and each web page takes up to 30 seconds to load. I’m writing this review from my phone because I’m not even able to log on to the Best Buy site to write this review. At the beginning it was just slow, but it wasn’t until after the 2 weeks window that it basically had become useless. HP should be embarrassed to have their name on this.

Very pleased with my order and item, product and service.

Excellent product, fast, safe, friendly, recommended

great laptop-exactly what I was looking for-perfect size

I was looking for an entry level pc for my daughter and I let her select a laptop. She selected this one because it's size was similar to her chromebook and she didn't want a touch screen. Unfortunately, this laptop has a celeron processor that does work properly when it heats up. It will freeze up the task bar, disable the functionality of some of the buttons. Worst thing, it may not allow you to sign into your account. We have best buy's total care, we took it to their Geek Squad twice, the issues persisted, and their final word was it's a low-grade computer and processor, so you should expect these kinds of problems.

Bought this labtop for school purposes and it was perfect for getting me thru the courses. Very reliable.

It's the perfect size for a laptop. I'm happy with it..

Great for value. Fastest computer for the best price

Very nice basic laptop , Great value for the price

I bought this laptop so I could work from home with my company after I moved to another state. its worthless does not let you download any program that isn't already installed. a true waste of money.

Laptop exceeded expectations. Screen size was perfect.

We are pleased to inform you that the delivery of your laptop was punctual and the product fully met my expectations, as described. I extend my sincere gratitude to Best Buy for their impeccable service.

I love this computer it works perfectly to fit my needs

I loved it, but the screen went out on me the first day

My wife laptop i purchased in July of 2024 she does work,social media and nursing school training coming up in 2025.

Sad to say but this laptop was a huge disappointment. Got it for my daughter for middle school and to play her normal games like Minecraft. Lap top was very slow. Would not recommend