Customer Ratings & Reviews

I purchased the new HP and the Geek Squad transferred all my files from my old computer to the new HP. The staff advised me on the type of computer to buy. My overall experience was outstanding. The customer service and technical advice were excellent. I would highly recommended them to everyone.

I hadn't planned on getting a new laptop until my current one came up with kernal page error and then wouldn't open. So I immediately started looking. I love HP products and saw this one. Size and weight wise it is much smaller then my current laptop, which will make great when I have to travel. But small in size doesn't mean small in any other way. It has the same amount of memory and everything else that my older laptop has. And I have my bluetooth keyboard and mouse paired with it and that makes so easy.

Nice laptop. Just needed memory for the work I do.

I got this for my daughters 13th birthday. She loves how it is small enough for her to use for her school studies but also how she can play the cool card games on it. It has the amount of memory she needs for her papers and other school lessons.

I love this laptop, but the battery is not really good.

Has been running strong. Great product for basic computer stuff. No need to spend an arm and a leg on the “high tech” product when this surfs the web just fine

Bought this laptop for my wife to work from home, she loves it. Turns on quickly and the apps open even faster. Has a processor the is just right for her job.

Decent laptop for the price. Little slow on processing.

I bought a laptop that turned out to be faulty, and when I tried to return it, I was told the policy is only 15 days. Most stores allow 30, so I assumed that was standard—especially since I was traveling. The customer service rep was very rude, kept interrupting me, and blamed me for not returning it sooner. No help, no flexibility—just attitude. This is exactly how companies start to lose trust and relevance. I’ll be sharing this experience on other customer feedback sites and social media platforms if it’s not addressed.

It works, but is extremely slow. It comes with so much pre-installed bloatware. Would not recommend if you want to do things quickly. It's good for Microsoft Office/household management, but not much else.

I opened this computer and takes forever to charge. I’m actually in the process of packing the back up to return it.

Great for doing simple tasks. checking email. some games run a little slow

Very slow everything. Start up and app launches. I’ve restarted and reset this laptop more than once because sometimes apps just stop working

The price for this item was affordable , the speed and display good

Great people and services. Excellent advise too.Thank you!

Still working as of April 25 2024 bought it for my wife as a replacement for her old out of date one that was also purchased at Best Buy! They have great products

Authentic and reliable. I recommend for every person

Ok product, overall I would recommend hp products!

I like the HP laptop I purchased. I only wish it was touch screen.

Excellent computer, high-resolution screen, excellent processing speed, very comfortable and versatile use is worth every dollar paid, very good recommendation made by the Best Buy specialist