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Customer reviews

Rating 4.1 out of 5 stars with 6413 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 6,413 reviews
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service guy was very knowledgeable and dependable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not functional

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a basic laptop for my kid but this thing hardly functions. It’s so slow for even basic tasks causing frustration every time. Best Buy has such a short return window and accessing support will cost more than the laptop did so I’m now stuck with a non-functioning laptop. Such a bummer!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for the kids school station. Convenient and affo r dabl we.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super affordable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an awesome laptop for the price, very reliable and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptops

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nnnnnĥhĥ Hhhh by tv thy hggggfgg b hh GĝbI love it is a real good laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop for students

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop for students cheap and good build quality

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wish I would have known…

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cannot download anything. It’s strictly a laptop to watch shows/movies. The space is full, and the hard drive can’t be upgraded, due to the fact that it is built in to the motherboard. I wish I would have known before I bought it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer and value for money . I will recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont even think about it !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up this afternoon, and back it goes in the morning. This is, without question, the slowest machine I have ever experienced. HP should be ashamed marketing the disappointing laptop. I have the distinct impression that Windows 11 was put together by six committees who never bothered to talk to each other. It is a mess.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer just slow. Wanted it just for all my photos i have & lets just say i need to find a better one. Tried returning and was told no eventhough i was going to switch out for a faster one., now just stuck with a computer i think my kids chromebooks are fatster smh Just to think first time customer too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and friendly customer service, store is clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all so good I love it. Was think it would be slow but it’s not

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop speed is great and graphics also great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Perfect for my needs. Fast operating and bright clear screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bluetab

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop,fast and reliable has good storage and the resolution is really clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lapto

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop ever buy it here....... ..... ....... .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TRASH

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is slow and Microsoft edge is annoying. It will not allow me to download or use CHROME or Duck Duck Go!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP 14" Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP 14" Laptop that I purchased to replace another Laptop that I purchased from a different outlet.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s alright

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great looking laptop but it takes forever to turn on and it’s processor is super slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't even get the thing to load a webpage in less than 30 seconds. It somehow maxes out it's CPU usage just by having Edge open. This garbage isn’t even worth $50, let alone the nearly $200 I stupidly spent on it.

    No, I would not recommend this to a friend
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