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Customer reviews

Rating 4.1 out of 5 stars with 6419 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 259 Showing 5,161-5,180 of 6,419 reviews
  • Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for school work, the picture is really good .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shockingly bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it was defective, but this laptop was glitchy from the beginning, extremely slow to logon extremely slow, tune, respond to commands. It was so bad that I decided to ship it back, and I couldn’t even get it to factory reset because everything was so slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in preparation for going back to college. I started school two weeks ago. After using this laptop for two weeks it just stopped working. I never took it anywhere, have barely anything downloaded on it, it just stopped working one day. The screen flashes white and shuts off.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Computing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Chromebook. It did nnot ave Windows. I am having minor issue with installing Apps.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You’d be cheating yourself.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power button sticks, is not responsive at all. This laptop is very slow as well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very Slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price , product looks great but it is extremely slow..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY slow Immediately returned for a MacBook It connected to my internet but still took forever to load the web page. And no it’s not my internet as the MacBook I bought an hr later worked perfectly. So did my old and cheap Lenovo.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly for my online classes, which is all I use it for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard has a delay when pressing keys. Frustrating when writing something.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    D. Thomas

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am trying to place an order, the call has been disconnected twice, with no return call. I am not satisfied at all. I also tried to price match, unable to do that as well, not allowing the price match to go through online. I am very very, dissatified with Best Buy Today.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Runs very slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for school but unfortunately i might not be able to use it. Since day one its been slow but it got better for a little then right back alow. I’ll be taking it in to see what’s wrong soon but overall bad computer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very slow would like to return it for a better one

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Moves slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really nice but it’s moving really slow down one .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Mechanical engineer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It meets my expectation and requirements. I am satisfied with its performance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow and the windows is expired after 1 year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead battery after light use for 2 1/2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 11/6/2022, battery failure 7/21/2025: only works (and runs slowly) if plugged in, battery no longer charges. Average use 1 hour/day for Zoom meetings. Battery isn't removable/replaceable, not worth the repair cost.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    new laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I also have been using HP products all my life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for personal use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It's perfect for my everyday personal uses. The battery life seems to be pretty great so far. The screen isn't huge but its exactly what I was looking for and the picture and colors are very bright and clear! It runs great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop not even 2 months ago 10/16/23 and as of 12/8/23 the screen is flashing white and will not power on. Never been dropped or water damage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen lighting and text are super harsh on eyes even when you try to adjust it and not being able to look at the screen good just ruins the whole experience but battery life is decent and it will barely work if you like to download a lot of apps

    No, I would not recommend this to a friend
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