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Customer reviews

Rating 4.1 out of 5 stars with 6413 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 294 Showing 5,861-5,880 of 6,413 reviews
  • Rated 2 out of 5 stars

    Sorry but don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically you get what you pay for. The screen blacks out, and I have to continuously hold the power button to reboot the laptop which can take up to 20 minutes. This is a toy for a toddler.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Windows 11 S is difficult to remove and add UBUNTU

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is difficult to replace the windows 11S with Ubuntu having done that it is a wonderful laptop. It cost me $100 to get the OS replced but it was worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop lasted me 6 months and now it won’t work at all. Automatically closes whatever I was on. Now have to try and find another laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Maybe a dud?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned it on and says no hard drive found. Tried to contact HP repeatedly for help...couldn't get through. Tried to do factory reset and all...NOTHING works.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slowest LT ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to work on LT was a pain in the neck. The worst part was when trying to returm wasn't able to due my returning time expired ( 14 days) which no one explained when i purchased it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst piece of junk I ever bought. Returned it within 2 hours

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it once it worked fine then went to use it again and nothing would load I wouldnt buy it again or recommend for anyone looking

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a complete lemon, don't buy for any reason. I bought one for my 5 year old niece and even for that it was insufficient. An extra $100 or $200 is worth not buying a paperweight

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for internet streaming!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preforms great. I bought this mainly for streaming videos from the internet. I added an external Western Digital Easy Store Hard Drive for storage. The pair work great together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great starter laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for My wife. She uses this mostly for web searches, viewing videos online and keeping in touch with friends in video chats on Zoom. She's very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grandaughter loves it and so does my wallet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its perfect for what wanted it for. Bought for my 6 yr old grandaughter its actually way better than i expected she can do anything she wants on it although she maily plays games

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Freezes with any large file.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Small and portable. But freezes often. It cannot keep up with large documents in Word, music playlists, or large PowerPoints. For example, when I stop a song on my playlist it just freezes and I have to close the program

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely slow

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst possible computer and support from best Buy or from HP. Absolutely worthless. Save yourself a lot of trouble and move on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of issues freezing, won't log in, wont go to sites you click on. Never seen an HP do this. I am going to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Even worse than its low price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute trash, you should not be selling this product in your stores.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crashed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It crashed within a week of purchase. I returned it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not recommend. Laptop is not user friendly. It's difficult to research history emails.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft constantly crashes and freez all the time. Ive only had this laptop 3 weeks and the updates are ridiculous.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS COMPUTER!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS COMPUTER!!! I purchased in May 2023 and this is Jul 20. It will not turn on. Just past the one month return date. Sorry I purchased it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this laptop. I should have listened to the salesman that said it his number one most returned item.

    No, I would not recommend this to a friend
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