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Customer reviews

Rating 4.1 out of 5 stars with 6413 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 321 Showing 6,401-6,413 of 6,413 reviews
  • Rated 1 out of 5 stars

    Waste of Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. Laptop barely works. Would not recommend. Whoever gave it a 5 star review has really low standards.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Store issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who sell me the product did not explain anything about the computer. He was in a hurry just to sell .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returning it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased and finished setting up. Died and was never able to restart again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lap to

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not get this item it was shipped to the wrong address.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now i can order groceries and stay home. A great help for shut in shoppers.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working less than three weeks of purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop does nothing but freeze up….from day 1!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for a good deal and it looks like it will last a long time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow processor and confusing organization

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something to upgrade from my 7 year old laptop but this ran slower. Plus windows 11 is confusing as hell. Laptop came installed with windows S, which claimed to help with virus protection, but prevented you from doing a lot of other things. Hard pass.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Exchange

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned; not what I wanted. Exchanged for a Chromebook.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Toriez

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and customer service would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap components

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke and won’t turn on less than a year after I purchased with light use. Do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The little hp that could.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work, I spent just under 400$ for this product. It came broken with no charging cable.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      So sorry to hear that you did not receive what you ordered. That is not the kind of service that we intend to offer our customers, and I can certainly understand how upsetting this must be.

      Please get in touch with us at support.hp.com so that we can look into this for you. We are always here to help with any technical issues and to assist you with selecting the product that best suits your needs.

      I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”

      Alexis
      HP Care HP

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