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Customer Ratings & Reviews

Your price for this item is $209.99
The comparable value price is $219.99

Customer reviews

Rating 4.6 out of 5 stars with 1397 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,397 reviews
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is what you pay for, I guess. It’s very slow and I only had it a couple of hours. For writing Java code. It was too slow and I had to exchange.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    charles s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    freezes I knew it would be slow but it freezes I only use for on line poker and some web surfing during late evening hours. It can't handle some times for 1?2 hr. it is slower booting than my 15yr old laptop did. Not a good purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good customer service, they are helpful and effective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good management

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service everyone is friendly i would highly recommend this place

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with the computer it’s doing the job I needed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy but slow at times when loading freezes sometimes when loading

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning due to low memory. Couldn't watch videos well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    mike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great item for the value works for what i need it for

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a okay laptop ran pretty slow though so but good for work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my sons school work and it just isn't good. I didn't expect amazing results for being so cheap but it's very very slow. It doesn't load pdf files nor videos most of the time even with everything updated. It took like 4 to 5 hours just to update windows. I also thought and I don't know why but I thought 128GB would be enough yet windows took up almost all of that. Just save a bit more and get a better one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best college laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay if you want to do very minimal with it. I got it for college but it’s very slow and the storage somehow gets full from just a few things!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed despite already tempered expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand the limitations of a value laptop, however this computer runs so slowly that just basic web browsing is sluggish and frustrating. Even more confusing is the inclusion of so many ports. It is equipped with an SD reader, two standard usb-a ports, one usb-c port and a port for HDMI output. The build quality isnt as bad as I other computers in this price range. The matte screen is decent, typing Is great however not having a backlit keyboard Isn't ideal. I'd have taken the backlight over an SD reader. Overall, my experience so far has been quite disappointing. I looked into possibly upgrading the ram and hard drive, however the was the computer is build that is not an option. If I had the ability to return the device I would and spend another 50-100$ to get something with a little bit more performance.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sir

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson has this computer. he said it lag,s and he is 5 years old

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10.............................................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good value for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse isn't very smooth to operate, it's a little touchy and the overall speed of the laptop isn't impressive. It's a good value for the low price though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Said new runs like preowned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the first week it has just shut down completely on me. I have all the virus protection on it. It freezes up a lot. I can’t make it through one full shift without having to charge the battery.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a college student

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for everyday college student usage. Awesome!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with linking up to Microsoft and went back to Best Buy and did not receive support. Was told "It's not our problem". Was very disappointed with that response.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    The REAL review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your trying to game or do any other stuffthis is not the laptop is it so slow and weak even having barely any tab it don’t work tris I know the review look good but just save your money

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ve very good thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy the computer is amazing I appreciate.

    I would recommend this to a friend