Customer Ratings & Reviews

Too SLOW. For me, not user friendly. Frustrating. I returned it (even tho it was pretty!!)

This laptop was not what I was looking for. I wanted a more web based Laptop and I prefer Chrome to Edge.

When I received the package the computer stated excellent condition, but when I pulled out the lap top out it was dirty. Had crumbs of food and when I opened the actual laptop it had tape as if someone had taped their passwords or papers to it and had human hair as well. Not good for a product you expect to be clean at least.

Laptop is very Very Slow.. couldn't able to open browser..it's taking long time to browse

My rating is poor due to the lack of knowledge of the salesman. They stated I needed to buy additional software which ultimately cost me an additional $90. I later found out after starting up the computer that the software is included free for the first year. I attempted many times to get a refund in the software that I still haven’t used. And they store and customer service were useless and did not care about my situation.

I ended having to do a refund because my purchase came with a one month Xbox play code. Cashier never asked for my email or phone number. We do a refund and add in my email and phone number only to be told that the code will be emailed, I Asked when will that be, they said idk. I bought this almost a month ago and still have not gotten it. Disgusting.

Battery doesn't last long, the mouse pad is weirdly clicky, and its still pretty slow loading sites

Not enough internal storage. Very light weight and easily fits in a bookbag.

Install Windows Install the Internet Just install Bluetooth It takes more than an hour It doesn't work out either The next day, a different company Change It takes less than 20 minutes

Screen quality is very low. BATTERY is horrible !! Just not worth the buy.

Operating system stopped working. What a piece of crap and they make it almost impossible to add a new operating system.

It runs very weakly, I thought maybe it was the one I had before as I had one in Pale Rose Gold and I thought maybe it had a factory problem bc it didn’t have a reason to have high cpu usage a few days after purchase but the same thing ended up happening with this one.

If you are looking for an affordable, small, lightweight, ultra-portable basic laptop to take with you on the go, this may be exactly what you are looking for! Out of the box you wouldn’t know that this is a budget laptop. It looks very well made and feels sturdy. The keyboard has a nice feel to it, and the screen looks great for what it is. The only thing I did notice is there is a little bit if flex in the keyboard when using keys in the center of the keyboard. But other than that, I have no complaints about the design, form factor, or feel. Now, keep in mind, this is a budget laptop that is meant to be taken with you to do very basic tasks. You aren’t going to be playing Elden Ring on it or anything like that. This is designed to be a full Windows machine to do tasks like checking email, websites, doing word processing, maybe editing photos and watching streaming video. It just doesn’t have enough power to do a lot more than that. It boots up in a matter of seconds after the initial setup process, and feels pretty fast while you are using it. It has 4GB of RAM and a 128GB hard drive. So there wont be a lot of space to store large files or things like that. I didn’t open it up, but I am assuming that neither the RAM or hard drive are up-gradable. For ports, there is a full size SD card slot, 2 USB ports, 1 USB-C port, a headphone jack, and a full size HDMI out which should be plenty for most people. As far as the battery life goes, they claim it will work all day for you, and I have no reason to believe that not to be the case depending on how you use it. Just as a test I played a full screen 4K video on YouTube to see how long it would go for. The video played for 3 hours without any problems, and then the computer kicked into battery saver mode and there was about 20% battery life left. So, you’ll have no problem watching a full length feature film or two. If you just used it for surfing and word processing and checking email, I have no doubt that this would get you through a full day before needing a charge. Overall, I am very happy with this laptop and you do get a lot for the price point it is at. If I had one wish, it would be that the keyboard lit up to make it easier to use in darker rooms. That should really just be standard on every laptop these days. But other than that, for what it is , this is a great laptop and a great value! I highly recommend it!

Im not happy with this computer. It takes a long time to start. Doesnt hold a charge. Its very fast. You get what you pay for.

I ordered the item and they cancelled my order and I'm supposed to get a refund glad just waiting for my refund

I got double charged for the printer and then for the free items the code didn’t work I am very disappointed in the service I got this time with Best Buy

Its amazing to find that at this day and age this laptop doesn't come with a standard usb-c charging capability.

Someone called to cancel the service I was supposed to get on today, October 1. I could not understand what ahe was saying about why the appointment was canceled. I could not understand the call back number. So I am stuck without talking to someone about the cancellation.

too bright cant dame the light it hurts my eyes when I'm looking at the screen

Don’t buy it save yourself the time and money! It starts to slow down and not work properly after a couple of weeks.