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Customer Ratings & Reviews

$495.99
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Comp. Value: $649.99

Customer reviews

Rating 4.7 out of 5 stars with 469 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 469 reviews
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its easy to use great for what im using it for which is for my college classes and looking for a job it has everything i need i love the touchscreen feature it makes it so much easier to select items or apps when im looking for something the battery could last a little longer but thats one thing you have to deal wit when the laptop is lightweight and portable but i charges quickly and the picture quality is great for when i am looking at movies and things online i am happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! Set up was a breeze and it runs so smoothly. The design is beautiful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this HP laptop! It was very affordable and performs better than I expected. It’s fast, easy to use, and perfect for work and daily tasks. Great quality for a great price—highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great products and great customers service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought an HP laptop at Best Buy and the whole experience was great. The staff helped me find the right model for my needs and explained everything clearly. The laptop runs fast, has a clean display, and handles all my daily tasks without any issues. Setup was easy, and so far the performance has been smooth. Overall, I’m very happy with my purchase and would definitely recommend Best Buy for anyone looking for a reliable laptop and good customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New experience with Hp

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally use Dell and for hp it’s a different experience.so far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this multifaceted laptoo. Have many potentials. Highly recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh... there is better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this one runs the program I want it to, but only barely.. So not what I was looking for, and not what it claimed to be able to handle. Also, the laptop is a little flimsy, if its open and i grab the keyboard part to pick it up it feels like its bending, that's not pleasant. It does all the basic stuff... the touchscreen is not the greatest touchscreen ive had but works most the time the way I want it to. If ur looking for something cheap that does the basics, it does that, but if ur looking to do something a little more and have something a little sturdy, Id suggest a step up. I would've got a step up had I read my own review before I got it. :)

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Looking for work computer?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    16GB is fast enough to connect to work. Nice laptop and great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine Laptop Computer Product and Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent Laptop, in features, quality and price-value!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it, my driver was also nice and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 15.6" Touch Laptop: Speedy, Sleek, and Smart

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP 15.6" Full HD Touch-Screen Laptop (Model: 15-dy5055nr) strikes a strong balance between performance, usability, and value. Powered by a 12th Gen Intel Core i5-1235U processor and equipped with 16GB of RAM and a 512GB SSD, it handles multitasking, productivity apps, and light creative work with ease. The 10-core CPU (2 performance cores and 8 efficiency cores) ensures smooth responsiveness whether you're streaming, editing documents, or managing multiple browser tabs. The 15.6-inch Full HD touch display is a standout feature, offering crisp visuals and intuitive navigation. While the screen is bright and responsive, it’s not the most color-accurate for professional photo or video editing. Still, for general use, it’s more than sufficient. Design-wise, the laptop sports a sleek Natural Silver finish and a relatively slim profile, making it portable enough for commuting or campus life. The full-size keyboard features a numeric keypad, which is particularly beneficial for data entry tasks. Battery life is decent, typically lasting around 7–9 hours depending on usage, and fast charging support helps top it up quickly. Connectivity features include Wi-Fi 6, Bluetooth, USB-C, HDMI, and multiple USB-A ports, ensuring compatibility with a wide range of peripheral. Overall, this HP laptop is a well-rounded midrange option for users who need dependable performance, ample storage, and a responsive touchscreen without breaking the bank. It’s especially well-suited for students, remote workers, and casual users who value speed and screen real estate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Speaker volume sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great, it does everything I need it to, and loads quickly, has a nice touch screen, the only thing I am not impressed with is the speaker volume.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid laptop for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for everyday office needs. fast, not too heavy, and enough storage to install the necessary programs and save all types of everyday files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great general use laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for not much money. I am using this for general home use (online shopping, light Google sheets and docs, etc.) and it has worked really well so far. I do not game so I can't comment on that. But general use it is great, plenty fast and a good amount of storage. It also feels sturdier than some other lower end laptops I have had. The keyboard is really smooth to use too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life could be better. No light up keyboard. Some little glitches. Overall, though, a good computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great laptop for my personal use.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for my personal needs. Fast and a good amount of storage/memory. Nice screen with touchscreen. I'm very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid mid-range choice for students, professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design & Build- Sleek Natural Silver finish gives it a professional, modern look. Performance- Powered by the Intel Core i5-1334U (13th Gen), this laptop handles everyday tasks smoothly Battery life could be longer and speakers are average

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but needs better battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just starting using my new laptop about a week ago so I can't review the longevity of it, but I can say that the battery life has not been good. I do like the size and feel of the keys and the screen is a decent size as well. It is light weight so that makes carrying it easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely recommended

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved it . Very sleek , very light weight than my HP Pavillion . Speed is really good . Battery power is really good .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download speed and storage are great the touchscreen comes in real handy. So far so good I like it

    I would recommend this to a friend
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