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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1205 reviews

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88%
would recommend
to a friend

Customers are saying

Customers have good things to say about the price, Windows 10 operating system, user-friendly interface, and storage space of the 15.6" Laptop - AMD A6-Series - 4GB Memory - 500GB Hard Drive. While some customers have concerns about the touchpad, battery life, operating system speed, and processor, the overall sentiment is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,205 reviews
  • Rated 2 out of 5 stars

    Good laptop for school use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product for my wife who is in school. She absolutely loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Computer stinks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second HP laptop I have gotten in about 18 months and they both stink. This particular computer does not work well. Now the usb ports don't work at all. I will never buy an HP again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I hate it !!!!!!!!!!!!!!!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't figure it out. Way to hard to run. Keeps erasing my emails. Things on craiglist keep changing size. I hate it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Not made for a novice. Not as good as my Acer vista which I have to use to find my enails. The geeks said hothing was wromg with it. I HATE IT

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned it to Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed a basic computer for homework and assignments for high school. We chose this one. It acted weird from the first day. My son would be in the middle of doing something and it would freeze up or just go back to the home screen. Very annoying. So we said bye bye to it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sad to say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sad to say that the lap top that was purchased from you had a password on it that would not let you get into to it. So it had to be wipe clean and programmed all over again just to get into it and now it doesnt not have all the features it should have when purcheased

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dont like it at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is confusing for me and I don't like it at all

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for Students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother bought new this laptop and I've used and loved it everyday since. I love windows 8 and how functional it is as well as how fast the laptop is.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    A simple, but effective laptop.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this laptop for a few days now (I got it on sale for $250 so I figured why not?), I needed a cheap laptop until I could build my gaming PC, and decided on purchasing this. I've read a few reviews (not many, just 2 or 3) and figured "Well if it doesn't work then I can return it." And decided to review it for all who may be interested. PROS: Cheap, works well, comes with Windows , nice keyboard and screen, fast for what it does, comes with an SD card slot, doesn't overheat easily and comes with an optical drive. CONS: Not intended for gaming, no backlit keys, only 3 USB ports, poor sound quality. Now to properly review this computer (both positive and negative points will be in the description) Firstly, it's a cheap laptop that, at least feels, high quality. At the time of this review the laptop comes at $280, which I got it on sale for $250, and considering other laptops and even tablets at this price range (like a Chromebook or Surface) and comes with a 500HDD, 4GB of RAM and a quad core CPU, it's pretty beefy for what it is. Now, don't expect to get the same level of performance as other laptops even $50 more, you won't. This isn't a gaming PC by any means, don't even expect to play light games like Minecraft, Terraria, or chat based softwares like IMVU without lag or frame rate issues. However, for school purposes, or just general web browsing/video watching, this laptop does the job in spades. It comes with Windows 10, which, to me, is pretty nice considering the price of the OS alone, then all the specs this laptop. The keyboard is nice (even though it took me a day or two to get use to) and the screen is decent. However, you'l need some sort of light when typing because there aren't any backlit keys, or different textures or anything to tell the keys apart besides knowing the placement. Don't expect to rush when typing with said keyboard though, it seems to have issues with typing extremely fast, or pressing the same key rapidly. As stated before, the screen is decent when looking at it from the front, but it's clearly intended for single use only not to have multiple people watching movies because it becomes faded and hard to see from the sides. What I like about this laptop is that it comes with an SD card slot, but it's only a full SD card slot, so if you have micro SD cards then you'l need an adapter. Also, it only has 3 USB ports, and considering that there are other laptops out there that offer at least 4, it's a disappointment. I personally would have liked for it to come with 4 or 5 USB ports, and have the laptop be bigger to accommodate it, but it's nice for what it is. So far, I've had no over heating problems with this laptop considering the amount of strain and stress tests I've done with it. As for the sound bar, it runs across atop the keyboard, but there are only 2 areas in which the sound will escape so don't expect movies or music to pop or fill a room, it's not made for that. To wrap this extremely long review up, the computer is great for the price, and for simple web browsing, school or business work, editing videos or art, it works well and preforms for what it is. at $280, it's an amazing little system, though they are some lack luster features. If you're in need of a simple laptop for a cheap price, you should definitely look into this one, especially when it goes on sale for prices like $250, you won't find anything better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool simple school,work PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PC not only does it do the job for my of my task but I can also download many things and use it for free time.. games, movies, etc.. etc...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pick up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It have been reliable and has pretty nice features with more than enough memory.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Started going blank after a week.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely crashed on the 13th day I had it. I guess you get what you pay for, it was very inexpensive.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still chugging along in 2020! Need a replacement soon but will do the job for now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great movie storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this HP for personal business as we as entertainment. It is great for storing movies and connecting to my HD flat screen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    returned, wrong windows system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had searched the Best Buy web site for laptops with windows 7. when I got to the page I assumed ( you know what that means) they were all windows 7. I ordered but when it got here it was windows 10.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pursed this computer because I know this brand but unfortunately this computer wasn't good. I had too many problems that I returned already I can't keep something that is not good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for what I need it for. I'm a teacher and needed a lap top for home use and it is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for my teen!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter can do almost anything she wants on this computer from schoolwork to watching videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this just to do some word processing and write papers with, works great for that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 weeks of minimal use the hard drive went bad had to take in for repair

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer as a gift to a young student it still works fine. No complaints

    I would recommend this to a friend