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HP - 15.6" Touch-Screen Laptop - AMD Ryzen 5 - 8GB Memory - 128GB Solid State Drive - Natural Silver, Ash Silver Vertical Brushed-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 528 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 528 Reviews
  • Rating: 5 out of 5 stars

    This Laptop is a real bang for you buck

    Posted
    Justin
    • My Best Buy® MemberMember

    I really really like this laptop. For the amount of money your spending and the performance you get, I would reccomend this laptop for anyone, especially students such as myself. Pros: -Great multitasking performance, I can have word open, running about 10 different tabs, and listen to spotify in the background and there is no hick ups whatsoever in performance -The APU is this system in suprisingly powerful. (APU is a CPU and GPU combination for all you not so techy folks out there) so it can actually do some light gaming. -Although I wish the keyboard was light up, the screen at night is more than enough to see all the keys plus I really like the keyboard. And that's coming from someone that used a $120 mechanical keyboard. -All around great performance in every aspect. Cons: The battery life isn't great but I suspect that's because of the higher performance APU. All in all that Laptop is super great and i would reccomend it to anyone.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery sucks

    Posted
    jnd19
    • My Best Buy® MemberMember

    I wanted to like this laptop. It claims to have 8.5 hours of battery life, but I've had it for less than two weeks and I'm lucky to get 2-3 hours before the battery is drained. I only use it for web browsing and Microsoft office. Nothing heavy like gaming or even streaming. I've tried all the common suggestions - battery saver on, change power plan, lower brightness etc. and nothing different. When I run a battery check it says it passes. This is the first HP I have ever had and will definitely be the last. It's definitely going back unless someone can tell me how to get the battery to last more than a couple hours. I can use my six year old laptop and have the battery last longer than this brand new HP. Extremely disappointed

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing quality for the price

    Posted
    Nodiscojoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went in not knowing exactly what I wanted. I had talked to a friend who is knowledgeable and he gave e a few pointers as far as processors and memory and all that technical stuff. I had finally settled on which laptop would suit my needs. I talked to the salesman and he informed me that they were out of stock on what I originally wanted, but pointed me in the direction of this laptop, which also happened to be about $100 less than the one I wanted. He explained the features and actually showed me a side by side comparison of how this particular laptop was about 10x faster than the one I originally wanted. It definitely gets the job done. I use it mostly for photo and video editing and it has enough power and speed to handle all my tasks.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Laptop does everything with ease

    Posted
    YafaIsha
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Im SO happy with this laptop. Its designed so well. The keyboard isnt cluttered. Instead of the keyboard being right up at the edge of the system, it gives room to rest your arms/hands on it to access easier keyborad functions. Im impressed. It beat out the HP 360, The Lenovo, The Alienware, The Samsung and anything by Apple by a long shot. Beautiful and sleek, with all the functions of Windows.....The Art Sketching capabilities are wonderful. Graphics are awesome for streaming Live content. Its better than my old laptop that cost twice as much. This is the BEST for the money. It stands up to the expensive ones NO Problem. AND its a convertible!!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    This model needs work

    Posted
    BanjoDen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Touch pad on this model did not have control of settings. The pad was very sensitive when using single one finger touch representing a single mouse click. I spoke to and received a case ID from a HP Tech representative. I was told I was not the only one that had this issue and they were going to " get more details on the resolution for the Synaptics Touchpad driver issue" an that it was of great concern to their engineers. The said a high level engineer would call me back when the had a resolution. That was Feb. 15, 2019. it is now Feb. 26 with no further response from HP. I took the HP computer back and bought a Lenovo Yoga.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic deal

    Posted
    Izzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a little skeptical when I saw this laptop for the price - it seemed a little too good to be true. But I was in need of a new laptop, and worse comes to worse, I could always return this one if it didn't work out But it worked out. So. Well. This laptop is a great deal, and does everything I need it to. I'm a former student, getting ready to go back to school and this laptop feels like it would handle the strain of school life just fine. The speakers are fantastic, the keyboard feels very well spaced out and responsive, the display is amazing. The only real complaint I have his how loud the fan can be, but that's not even that big of a problem! I highly recommend this laptop to anyone who needs a strong performer on a budget.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Purchase Ever

    Posted
    Disappointed
    • My Best Buy® MemberMember

    The computer is so slow it cannot even open pictures off SD cards. My tablet and even my phone can open and view the pictures no problem, but this computer just thinks about it for a long time. I have tried to work with HP to repair it. They even took the computer in, but it is still doing the same, so I have to assume this is their normal. They refuse to replace it, so I am stuck with a laptop that can only perform very basic functions. I bought this computer based on the recommendation by the Best Buy employee, but I will never purchase another HP product. I am extremely disappointed. My computer in the 90s performed better than this.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great but not 1080p

    Posted
    AnotherDave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is another good HP laptop for light use. The low price was not because they were liquidating a bad model (e.g., not trying to slip in a slow hard drive)—it’s really a good laptop. It met all my specific requirements except one—it’s not native 1080i on the display. I missed that one, so VLC won’t play video seemlessless on an extended 1080p video monitor. It’s my own fault, and I’m using a different program that handed the different video resolutions ok. My first impressions are 4 stars, and will raise to 5 stars if it feel it is better than most for the price point.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Terrible Value for the Money at MSRP

    Posted
    Kreyvin
    • My Best Buy® MemberMember

    Cheap finish, terrible 1366x768 display, small SSD. The keyboard even feels cheap when compared to similarly priced Dells just across from it. It has a Ryzen 2500u with integrated graphics, but the graphics performance is terrible. I really couldn't tell a difference between this and my friends' HP they picked up for $220 a few weeks back apart from the (small) SSD. I was able to find an HP that was better than this in every way minus a touch screen, including a FHD display for $399 at another retailer. If you want a laptop to pull out and have your tech savvy friends say "You overpaid for what you got" buy this laptop at full price. You won't be disappointed.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop

    Posted
    snowball22
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop is very fast and lightweight. I chose for the AMD Ryzen 5 processor and the SSD instead of regular hard drive. I like the fact that it has the numeric keyboard on the side and the DVD drive. Also, after you buy, check the price during the return period. I was able to get a price adjustment when it went down in price. Overall, very satisfied. Purchased with the Webroot antivirus and am very satisfied. I don't really use the touchscreen feature, but it's nice to have.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Buyer's remorse

    Posted
    kdoran2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The only redeeming feature is that it starts up fast. I don't like the grainy graphics. Not good for pictures or videos. Contrast is not good for typing (white isn't very white and black isn't very black). I've tried messing with the settings, but it hasn't gotten any better. It is also a lot slower than I am used to. I prefer to use our family's old decrepit laptop for anything other than word processing, which is why I bought it, because our subscription to Microsoft Office ran out and I didn't want to buy it for a laptop that could bite the dust any day.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great service

    Posted
    Kay7
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was my second time coming to this store, I had bought a laptop that was a bit overqualified for my school career at first. This laptop is sleek and relatively light, for the size, with a touch screen and plenty of storage space. It’s battery life is apparently good for at least 6 hours of continuous use, but I haven’t tested it out yet. It does stay charged at rest for days at a time though. I’m satisfied with the purchase I made, but just know that the screen does NOT go all the way back. I didn’t check before I bought it, but I can still work with it as is.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good deal

    Posted
    NJRunner
    • My Best Buy® MemberMember

    I got this computer for $399 which is a great deal for the specs (ssd, 8GB, dvd player, touchscreen). The price seems to bounce around between $399 and $479 so watch for sales. Set up was quick and easy. I was surprised that software to play dvds is not included in Windows 10. They "offer" software for $59. But I installed freeware from the internet (VLC media software) and it seems to work well though so far the image is not quite what I hoped for, but I've only tried one disk so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    surprise buy

    Posted
    workingmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    not a fan if laptops but in desperate need of a computer for work and home business stuff did not want to spend a lot of money but still wanted a good computer was talked into this computer by employee and it was a hesitated by (only one they had in stock of the ones I was looking at) took it home it was easy set up and easy transfer of stuff from my old computer easy to work easy to use and shows no issues or stupid annoying habits computers have overall I really like it the first laptop or tablet I had that I like go figue

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    First computer for daughter

    Posted
    Kjos
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I’m very pleased so far, this is the second computer I bought from Best Buy. I’m happy with this one but the first one was a gift that never worked it was a opened box item that was returned. I’m very unhappy about that one I took it back three times not good. I took it to a computer technician and he fixed it it for 450.00 I could have brought a new one So I learned not to trust out of box deals it was probably returned for the same reason. P S not happy with the first one but I for gave you for that one just hard to get over.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Laptop for general use

    Posted
    Taylor
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop performs better than I expected. I was not familiar with the AMB Ryzen 5 processor, but opening the internet and surfing is smooth and quick. I bought two for different people. One will use for invoicing in Quick Books Online, the other will use for viewing demonstrational videos and web browsing for general information. I would recommend this for laptop for general uses.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid Machine for Basic Work

    Posted
    Icywolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this machine for business use. The main needs were for email and basic office documentation and accounting. In the office environment, it is being used with an external monitor/ keyboard and mouse. Portability needs are important, but not frequent. The screen is sharp and the keyboard is comfortable. It is certainly larger and heavier than an ultrabook, but is also easier to read - if you are an occasional traveler, this utility may matter more than the size/weight.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for any student

    Posted
    HPUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’m a gamer and a student in a masters program. I have always had an HP computer and when I got this I was a little nervous of being able to play games like StarCraft on it and doing all the functions I need for school. Turns out, the game runs better than my previous HP laptops and I can do EVERYTHING and more on this computer. MORE THAN SATISFIED!!! I recommend this to anyone!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Computer for the Price

    Posted
    Tedd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was in the market for a laptop to replace an 8 year-old unit that was getting really slow. The AMD Ryzen 5 processor has decent speed and I like the SSD. I didn't really need all the top-of-the line features of the $800 and up models, so this is a great in-between for the middle ground. Still lots of coveted features like touch screen. Set-up is simple and gets you on your way quickly. It's a good laptop.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop for a beginner

    Posted
    Patches
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the first time I ever bought a touchscreen laptop, I take it every where with me and use it all the time. I have enjoyed all the features of a touchscreen. I wouldn’t go back to regular laptops again. I’ve enjoyed using my touchscreen, I had to go and buy a stylus so I wouldn’t get my screen all messed up from my fingers.

    I would recommend this to a friend