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Customer Ratings & Reviews

Your price for this item is $399.00
The comparable value price is $559.00

Customer reviews

Rating 4.3 out of 5 stars with 481 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 481 reviews
  • Rated 1 out of 5 stars

    DISAPOINTD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS COMPUTER IS SLOW AND HARD TO USE. I AM SORELY DISAPOINTED!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk! I'm warning you! Do not Buy!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is as worthless as Best Buy's management team! Go to Amazon, NewEgg, B&H photo or any other electronics retailer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing was put together properly Trying to find another pc

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Suuuuuuper slow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible computer. Slow as molasses. I couldn’t even get a website or program to load. Returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slowest computer I’ve ever owned. Waste of my money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this product it just buffers forever and keeps kicking me offline

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not work at all. From the time I got it set up, it lagged horribly and kept freezing. It took 10 minutes to open up a program. Reminded me of having AOL dial-up internet. 0/5 stars. I should have checked the reviews before buying it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible for multitask work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is terrible for anything that requires even a little bit of memory. I purchased it as my work computer to replace an older HP that was no longer being supported. Im constantly having to rollback software to keep it compatible with the operating system. I absolutely would not recommend this computer to anyone who plans to do more than read an email or type a paper.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    purchase?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not end up purchasing this computer… therefore, no review

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing power cord

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i order an open box in excellent condision,but the power cord was missing so i call bestbuy than they told me i have to go get it from best buy shop or return the whole package to them so i can get my money back.what a drama.now i have a pc that it only good for showpiece

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT A GOOD MANGEMENT IN THIS STORE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WAS NOT READY TO PICK UP.,,,,AND WHEN I WENT TO PLACE ORDER. I WAIT 45 MIN ..AFTER THAT SOMEONE HANDEL IT ...NOT HAPPY WITH THE SERVICE, AND WAS NOT BUSYN STORE TAHT TIME-RAJ

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too slow, the windows are not opening, the mouse freezes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this computer for a month and it barely works won’t turn on or takes 30 min to start

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do t like this computer to slow and not my likng. I want to return it if possible just not what I thought it would be

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not work we had to return it and instead of offering other options they instantly refunded

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's slow, not good with video, and zoom I can't seem to work on it so not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i’m sorry this computer is horrible. I believe it’s only been four months since I purchased it. I wish I could return it. Worst Purchase I ever ever bought from Best Buy does not work up horrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is terribly slow! And "Microsoft Store" is not working!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service and pickup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this item for pickup. Didnt even double check until i got home. Fool for doing that, they gave me a cheaper model then I ordered. Had to go back half an hour drive to get the one i actully paid for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My power cord was missing. Box was delivered when I was out of town and now it is too late to be replaced

    No, I would not recommend this to a friend