The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,582 reviews
Rated 5 out of 5 stars
Highly recommended printer ink
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent ink quality. Easy to install. Meets my expectation for our printing need. A little bit pricey though.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've never had an issue with HP ink cartridges regardless of whether I'm using a commercial or home-based printer. I'm on my second cartridge for my new home office printer - no fuss, no mess, no worries.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very, very disappointed. I purchased this online, and it came very quickly. The problem is I went to open the almost $50 ink cartridge, and it exploded when I moved the orange plastic piece. My carpet at this point is ruined and I lost have the ink! At the least I would have expected Best Buy to replace the Cartridge. I mean it does have a returnable date of Jan 16, 2021
I am very sorry that that you had this experience. It sounds like the cartridge might have been damaged in transit.
It is important to carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.
There is a vent near the cartridge label that will normally open when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. That vent has to be open to prevent the cartridge from leaking when you twist off the orange tab prior to installing the cartridge. On defective and remanufactured cartridges, you might have to clear the vent with a straight pin to keep it from leaking
You can return it or exchange it either to the store or by mail. Information about that can be found at: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Mary HP Care hp.com/support
Rated 1 out of 5 stars
902xl black cartridge need to be replaced
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The black 902xl doesn’t work! Ink is in the cartridge, but will not adjust to print black! See copies! The other 3 colors cartridges, print great! I’m very disappointed, because I truly needed to print black copies! Please sent this correct black
It sounds like you got a defective cartridge. These situations are rare but still irritating for our customers. I'm sorry you received this cartridge. Let's go through the return process to provide you with better support. Return the cartridge to www.bestbuy.com/site/help-topics/return-exchange-policy/. Please note that it must be within the return policy.
Amanda HP Care www.hp.com/support/
Rated 1 out of 5 stars
Exploding ink tanks
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this today, I was twisting off the orange tab and the dang(being nice) thing exploded in my hand. Not a happy camper. I was able to remove about 90% with paint thinner. Ya might want to wear gloves when using HP ink tanks, I know I will next time. Heading back to BB
I am truly sorry about what happened to you. I can understand you not being happy.
It is important to carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.
There is a vent near the cartridge label that will normally open when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. That vent has to be open to prevent the cartridge from leaking when you twist off the orange tab prior to installing the cartridge. On defective and remanufactured cartridges, you might have to clear the vent with a straight pin to keep it from leaking.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an HP product. I believe that HP has greatly improved the quality of their products in the past few years. This meets the printer specs and is the only brand that works well in HP printers. A little more expensive, but the results are great.
This reviewer received promo considerations or sweepstakes entry for writing a review.
HP - 902 XL high yield ink cartridges work great for normal home and home office use. The cartridge is easy to install and provides excellent quality printing. Our computer and printer serves our 16 year old grandson with his needs for on-line classwork currently required as a result of the covid 19 virus. High quality printing is essential for my wife in her business making original hand made greeting cards. The entire family use the printer and ink cartridge in normal daily communication activities. The HP 902 XL cartridge is outstanding in meeting our printing need in an efficient cost effective manner.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good Product, Quality Ink. I highly recommend this product to family and friends. The price was very resonsible compared to others stores I visited for this particular item.
This reviewer received promo considerations or sweepstakes entry for writing a review.
High capacity cartridge for HP printer; black ink, the most commonly used color. A beneficial use of the cartridge system as it provides “extra” copies of printed material, reducing the need to change cartridges frequently. A value added when purchased with the new printer.