Customer Ratings & Reviews

Posted 4 years ago

Hi there.

I’m sorry to learn that your printer has stopped working properly. Your review is brief, and I can’t tell exactly the nature of the difficulty with paper loading or scanning, but I’ll nonetheless provide a resource and some information I hope will help you resolve the situation.

I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Posted 5 years ago

Hello there,

I am sorry that printing speed couldn’t meet your expectations. We always want to provide our customers with a reliable and satisfying experience and it is a pity that we missed out on this. However, I hope that you were able to return the device without any problems.

Please give us another chance and let us convince you of the quality of our products. Please contact our customer service, they will help you to find a printer that works better. You will find all contact details on our website.

Denise
HP Care

Posted 3 years ago

Hi there.

I’m sorry you’ve had a difficult start with your printer. I can wholly understand your disappointment, considering the printer has been noisy and you’ve not found the two-sided printing feature you’d like. I want to help you resolve this situation, so I’ll provide some resources and clarifying information that I hope will reach that goal.

While you’re correct that your printer lacks automated duplex printing, it does have a manual function that accommodates two-sided prints. I suggest you consult the main user manual on our support site, specifically the section called “Print Using a Computer.” Find that manual here:
- www1.hp.com/ctg/Manual/c07043347.pdf

If you need further assistance with this feature – and for input on what might be causing the excessive noise – I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Posted 5 years ago

Hi, Kathy.

Thanks for the review and the description of your experience. While I’m glad that you like certain aspects of your printer, I’m sorry to hear that it has rendered prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Next, to learn more about your printer and all its features, or for help solving problems, you can find user manuals, how-to guides, troubleshooting documents and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Posted 5 years ago

Hi there.

I’m sorry to hear that your printer has rendered prints so slowly and that you’ve found the device difficult to use. I can certainly understand why that would be a frustrating start to owning a printer. I want to help you get things working to your satisfaction, so I’ll offer some resources aimed at making that happen.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168

Overall, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187854

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Posted 3 years ago

Hi there.

I’m sorry to hear that your printer has rendered prints of poor quality. I wholly understand why this would be an unsettling surprise. I want to help you remedy this situation, so I’ll offer some suggestions I hope will accomplish that.

First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06557991

If print quality does not improve to your satisfaction, I recommend that you contact us directly at +1 800-474-6836 so we can help assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Posted 3 years ago

Hi there.

I’m sorry you’ve had a difficult start with your printer. I can wholly understand your disappointment, considering you’ve not found the two-sided printing feature you’d like, the device has used ink more quickly than you’d anticipated, and you’ve had trouble loading paper. I want to help improve your experience. I hope the resources and information below get you there.

First, while you’re correct that your printer lacks automated duplex printing, it does have a manual function that accommodates two-sided prints. I suggest you consult the main user manual on our support site, specifically the section called “Print Using a Computer.” Find that manual here:
- www1.hp.com/ctg/Manual/c07043347.pdf

Next, regarding ink, I can’t tell how many pages you’ve printed or how that compares with the cartridges’ estimated page yield. I’ll point out that some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’re still using the cartridges that came with the printer, this could explain what you’re seeing.

However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above – or you need assistance with the duplex feature or paper loading – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Posted 3 years ago

Hi, Joseph.

I’m sorry that you’ve had a bad experience with your printer, and that you want to discard it after only six months of ownership. I can’t tell from your brief review what specific difficulties you’ve encountered, but I’ll nonetheless provide some resources aimed at helping you navigate whatever issue is at hand.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality, cartridge installation and operating-system compatibility. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Posted 5 years ago

Hi there.

I’m glad to learn that you like the print quality of your printer, but I’m sorry to hear that it’s using ink faster than you’d anticipated. I can’t tell from your review how many pages you’ve gotten from the cartridges you’ve used compared with the page estimates, but I’ll nonetheless provide some information I hope will help.

Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp

Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.

If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP

Keith
HP Care
hp.com/support