Customer Ratings & Reviews

Hi there.

I’m sorry to hear that your printer has rendered prints of poor quality. I wholly understand why this would be an unsettling surprise. I want to help you remedy this situation, so I’ll offer some suggestions I hope will accomplish that.

First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06557991

If print quality does not improve to your satisfaction, I recommend that you contact us directly at +1 800-474-6836 so we can help assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry you’ve had a difficult start with your printer. I can wholly understand your disappointment, considering you’ve not found the two-sided printing feature you’d like, the device has used ink more quickly than you’d anticipated, and you’ve had trouble loading paper. I want to help improve your experience. I hope the resources and information below get you there.

First, while you’re correct that your printer lacks automated duplex printing, it does have a manual function that accommodates two-sided prints. I suggest you consult the main user manual on our support site, specifically the section called “Print Using a Computer.” Find that manual here:
- www1.hp.com/ctg/Manual/c07043347.pdf

Next, regarding ink, I can’t tell how many pages you’ve printed or how that compares with the cartridges’ estimated page yield. I’ll point out that some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’re still using the cartridges that came with the printer, this could explain what you’re seeing.

However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above – or you need assistance with the duplex feature or paper loading – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Catherine.

I’m sorry that you’ve had trouble with your printer. I can certainly understand your disappointment, having been able to use only one type of paper and then facing connectivity issues after changing your Wi-Fi network. I want to help you resolve these issues, so I’ll provide some clarifying information and resources aimed at making that happen.

First, I just checked the product specifications for this printer, and it’s designed to handle multiple sizes of plain paper as well as photo paper, brochure paper and envelopes, among others. I recommend that you consult the main user manual for this model on our support site, specifically the section in the Table of Contents called “Load Media and Paper Basics.” Click on “Load Media” to be taken to diagrams and instructions on how to load different types of paper. “Paper Basics,” meanwhile, leads to more information about paper types. Find that manual here:
- www1.hp.com/ctg/Manual/c07043347.pdf

Next, for help with your Wi-Fi connection, I suggest that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with paper management or connectivity, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has not connected to your desktop computer, and that you’ve not received the support you need. It’s no surprise that you’re frustrated here. I want to help you get the printer connected and working to your satisfaction. I hope the resources below guide you to that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187854

If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Ramiro.

I’m sorry you’re dissatisfied with your Instant Ink program. I can understand why it would be surprising if you were not expecting it or did not intend to sign up for it. I want to help you get the most from the printer, so I’ll offer some clarifying information and resources I hope will reach that end.

First, Instant Ink is a printing plan that automatically sends you ink cartridges so you don’t have to purchase them yourself. Under it, you choose a plan based on the number of pages you would like to print monthly, and you are billed for ink on a monthly interval. Replacement cartridges are shipped as needed based on usage. Instant Ink cartridges contain more ink than cartridges you could buy at a retailer, so they last longer.

Your printer came with an offer of six months free in this program. Once this period is complete, you can cancel and buy cartridges from your preferred retailer at your convenience.

If you’d like more clarification or to change your printing plan, I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.

Keith
HP Care
hp.com/support

Hello there,

I am sorry that printing speed couldn’t meet your expectations. We always want to provide our customers with a reliable and satisfying experience and it is a pity that we missed out on this. However, I hope that you were able to return the device without any problems.

Please give us another chance and let us convince you of the quality of our products. Please contact our customer service, they will help you to find a printer that works better. You will find all contact details on our website.

Denise
HP Care

Hi there.

I’m sorry to learn that you’ve encountered difficulty with your printer. I can certainly understand why an unreliable wireless connection and problems loading paper would be a frustrating combination. I want to help you resolve this, so I’ll provide some resources designed to do just that.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists – and for input on the difficulties you’re having loading paper – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Kathy.

Thanks for the review and the description of your experience. While I’m glad that you like certain aspects of your printer, I’m sorry to hear that it has rendered prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Next, to learn more about your printer and all its features, or for help solving problems, you can find user manuals, how-to guides, troubleshooting documents and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has rendered prints so slowly and that you’ve found the device difficult to use. I can certainly understand why that would be a frustrating start to owning a printer. I want to help you get things working to your satisfaction, so I’ll offer some resources aimed at making that happen.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168

Overall, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187854

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support