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Customer Ratings & Reviews

HP - EliteBook 14" Refurbished Laptop - Intel Core i5 - 4GB Memory - 128GB Solid State Drive - Silver-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 9 reviews

  • 10%
56%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-9 of 9 Reviews
  • Rating: 2 out of 5 stars

    Wrong specs and bad battery

    Posted
    shue55
    • My Best Buy® MemberMember

    The first issue is that I didn't receive a computer with the same specs as listed. The one I ordered was supposed to have a core i5-2520m processor and 4 GB of Ram. Luckily, what I received was actually better, being a core i5-2540m and 8 GB of ram. I didn't even notice until 6 months after receiving this. This would be very concerning if I were to order another refurbished laptop. Secondly, the battery was actually very good for about 4 months until the battery quit charging. Now the laptop can only run with the battery out and the charger plugged in.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Refurbished or used?

    Posted
    Smartshopper79
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Upon receiving this computer I was shocked at how heavy it is. It was intended for my 12 year old daughter and I thought she would drop it for sure. As I opened the package I also noticed the wear and small imperfections. I was thinking the computer was refurbished but it had obviously been used for multiple months before being returned. I was not pleased with the weight or how rough this particular device was and ended up returning it to the store. The return process was very easy.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Bad Battery

    Posted
    SoCo
    • My Best Buy® MemberMember

    Upon recieving this computer I immediately found it would not run on battery. The computer runs fine on AC but says '0% battery, charging' indefinitely. Upon running HP diagnostics I found two of the cells in the battery are completely dead. This is a simple thing the refurbisher should have handled. More annoyingly now it seems I need to go through the refurbisher, not Best Buy, to get the problem sorted out.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    Katie
    • My Best Buy® MemberMember

    I have many laptops above this price range, and this laptop is the best. Its old and bulky but its solid state drive! It outperforms 2 of my $800 laptops. And I bought it refurbished cheap! Can't recommend enough!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pretty sweet deal

    Posted
    Oliver
    • Verified PurchaserVerified Purchase

    The refurbished laptop works like new. No complaints. Buying a refurbished laptop is a good way to save money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice laptop

    Posted
    mlentz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice laptop computer for a college student who only needs limited computing requirements

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Junk

    Posted
    Cougar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Returned to store! Was in terrible condition when received

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop for my son

    Posted
    Nursemom06
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good for my son's games and getting ready for college.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good

    Posted
    Atxml
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good laptop for college student...................

    I would recommend this to a friend