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Customer Ratings & Reviews

Your price for this item is $205.99
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The comparable value price is $215.99

Customer reviews

Rating 3.7 out of 5 stars with 61 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.1 out of 5 stars

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Cons mentioned filter

66%would recommend to a friend

Customers are saying

Customers regard the EliteBook 14" Refurbished Laptop's size and quality as positive aspects, frequently praising its compact form factor and build. However, a significant number of customers reported issues with the webcam, noting its absence despite being advertised as included. Concerns were also raised about the keyboard backlight and battery life, with some experiencing malfunctions and needing replacements. Overall, the product receives mixed reviews due to inconsistencies in advertised features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 61 reviews
  • Rated 4 out of 5 stars

    Great for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is great for its price but don’t like the picture quality..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer for the price, the sales person was very helpful

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing but a headache

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opened this computer and starting setting it up with Microsoft virus & threat went crazy. Seems there is a virus:Win64/Expiro.DA!MTN attached to my Windows/System32 files. I cannot clean it, I cannot update Microsoft. I called the PlanITROI (warranty for recertified) and they have someone else's name and address attached to this PC and now I have to try and prove I bought it! Hours wastes so far to no avail.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Isn't That Bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's doing its job as a cheap laptop I can use for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Giftcard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer ever haven't had any problems whatsoever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best bang for your buck

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Easy to use and set up, and has more space on it than you think.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP refurbished laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PERFECT for my needs (business and personal); the crazy high prices of new laptops often scare me. This one, albeit "pre-owned," came in beautiful, as-new condition. Works perfectly, love the SSD hard drive and light-up keyboard. Will definitely buy more if I need more units for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MariaT

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Meets all my needs and price is right!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for one year and it’s does with any longer… hardware crashed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother. It's all she needs to just surf the internet. It works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok no problem at all Thank you Xxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful LT, for my student works perfect. Price fit that kind of budgets

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Resolution listing incorrect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Says screen resolution is 1080p. It is in fact not 1080p, but more around 720p

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fine and as intended. Used mostly for music production.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like this computer it is a pain in the neck to set up. I have had some problems with this it took me 4 hours to figure it out it is not idiot proof......

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still a nice computer for a school and work, will recomend it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of Refurbish laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt work right out the box... The mother board was bad . The Geek service Returned it to the store for full credit. Had to Purchase new laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought 9 months ago now screen is dead. avoid this product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Upgrade!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is an upgrade to the one I'm retiring. It's just what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for light work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product does a good gob. I would buy it again.

    I would recommend this to a friend