Customer Ratings & Reviews

I really like this notebook, so why, you ask do I give it 4 stars instead of 5? I bought this as a recertified machine. When it arrived the power supply was incorrect, didn’t even plug into the notebook. It made me wonder about the machine itself. The Best Buy Geek Squad, however, stepped up to the plate, gave me an expensive universal power supply and check the computer to make sure it was in the state it was supposed to be. Since then, I have enjoyed it. It’s light, fast and powerful and it boots and shuts down quickly, within a minute.

It was an ok laptop at first, but the resolution isnt that great. Started making a fan noise until now.

This laptop meets all requirements for the need. The first one received had some hardware issues that Best Buy looked at, but decided it could not be fixed, so a new replacement was ordered and shipped.

With so much school being done online, this has been a great investment towards my child's education. It works great and is everything my daughter needed.

Nice system for the money. I like how it runs. Fast

Terrible, didn’t even use it more than 3 times before the buttons started falling off. I probably would never buy refurbished again. I can’t believe Best Buy will sell a product like that on their site.

Good laptop, very fast, easy setup. I would highly recommend.

Great laptop. My son will being for school. Wonderful.

Great laptop for the price , very friendly user , works great

Battery clips holding it in place broken off and keyboard is not put together right. Cheap sticker trying to cover up original body damage, was pealing off.

I wasn’t an HP fan at first, but this lap top works great for my job and the price my right for what I needed. I bought refurbished and you wouldn’t know it , the condition was great and no issues thus far

I bought this for my son and he loves it. Great for school work and other stuff.

The device worked fine for my daughter but when it decided to stop working it was un able to be repaired and BestBuy had no choice but to refund me for the purchase which was used to purchase an iPad

The coating on the edges is already chipping off as if it was painted over in refurbishing which is coming off now with use

Bought refurbished because of the price. Tried dealing with the re-certification company but after a month, a new supply cord, and then told to ship it to them for repairs. I decided to return to store for a refund. Would have been a good deal if it would have worked.

Good PC for the price. My nephew is able to his school work and more.

Sent with incorrect charger, was given runaround to replace (along with very very long hold times). Found a replacement charger on my own, worked for a few weeks, then system no longer powers on after less than a month. I’m sure it will take more time than it’s worth to return, and even then will likely be yet another run around with no solution. In my opinion this is by design to deter customer from pursuing refunds. Poor product and very poor service from Best Buy. Will no longer shop with Best Buy even if I must spend a little more elsewhere.

Gift for family member for school. Just what was needed.

Team member helped a lot. Great product, great price.

From the day I opened the box, the laptop would not hold a charge. It would only work if it was plugged into the charger. Very disappointing as I needed this laptop for work.