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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 747 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the large screen, saying it's wonderful. They also appreciate how easy it is to use and the crisp and clear graphics. However, some customers find the laptop to be heavy and have concerns about the touchpad and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 747 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great system. Can't beat the sale price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snatched this up when it went on sale and it's by far the best bang for the buck out there. 16GB of RAM, and this is a fast machine. I've been encoding MP4 files for the last few days and it's speed is impressive. Great for multi-tasking. Managing my NAS while the encoding is going, as well as several web browsers open and Adobe lightroom indexing all at the same time. No slow down here. Slightly underwhelmed by the sound of the speakers. Was expecting a bit more from the 'B&O' branding. Not a lot of bass coming though while streaming Google music, and the equalizer didn't help much. Love the lighted keyboard. Getting used to the 'softer' key touch, coming from a Thinkpad, but I'll get over that. It's a heavy beast, but it's a gorgeous screen and a darn fast machine. No regrets on this purchase at all.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Wonderful product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being older I need a larger screen to read e-mail and do my on line teaching. I have the 34"Envy desktop and I have an HP laptop. Both of which have performed flawlessly over time..I also bought the larger screen because my wife and I spend six weeks in Aruba every winter and really enjoy watching all of our shows that we cannot watch during the year on Netflix or Amazon. The HD capability is outstanding.The ability to use the stylus to adjust my lecture notes saves me a considerable amount of time. I absolutely love this product! Far superior to tubes and keypunch machines!

    I would recommend this to a friend
  • Pros mentioned:
    Large screen
    Cons mentioned:
    Touchpad

    Rated 4 out of 5 stars

    Generally excellent laptop with some exceptions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great price as an open box item for a powerful laptop. Great screen. Not crazy about Windows 10 not the overly touchy HP TouchPad, which needs an upgraded control center for better adjustability. Touchy mouse movements tends to hit pop ups while on internet causing undesired opening of adds. If not for the great price, I might have returned this computer. I figure that I will adjust rather than the limited adjustments of the TouchPad.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Does What I Need it To...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Find myself going back to school; I wanted a laptop dedicated for just that. HP makes solid laptops; this is no exception. Nice, big screen, backlit keyboard so I'm not straining my eyes; plenty of storage space; and, most of all, it should stand up to the usage I'm putting it through.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heavy

    Rated 5 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop it a little heavier then expected so it good that I'm not carrying it around but I do love the speed and the features

    I would recommend this to a friend
  • Pros mentioned:
    Large screen
    Cons mentioned:
    Heavy

    Rated 4 out of 5 stars

    Nice Laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Big 17' screen, DVD drive, durable aluminum casing, 1TB hard drive, I7 8th gen processor, lighted keyboard, 10Key, Got it on sale for $949.99. Cons: Slow, very Heavy Laptop, battery is internal so you will have to take the laptop apart to replace it and currently gives me about 3 hours of use on each charge. Overall I really like this laptop. I replaced the 1TB hard drive with a 1TB Samsung Evo 860 SSD and it runs very fast now. This laptop has everything now except for portability and weight but I can deal with that because I don't travel much with my laptop and it has about all I could possibly want in a laptop. It is a touch screen but does not fold back into Tablet form.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Speed

    Rated 4 out of 5 stars

    great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    large screen, very bright and light weight, The computer is very fast and comes with some pretty good software. Happy with may purchase

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Speed

    Rated 5 out of 5 stars

    Happy with my new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size screen, a lot faster than my old computer, Good speakers, I wish there was more contrast on the keys

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer 17 in screens on my laptops and this one is crisp and sharp. The keys are backlighted and have a solid feel. The CPU is blazing fast and runs cool. It has a Terabyte drive and plenty of memory. The whole laptop is slim and good looking. HP makes good quality laptops and I thought it was a great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop, after always using a desktop computer. Obviously there are new techniques to learn, keyboard mouse,etc, but it is quick and powerful. I purchased this because of ergonomics, needing to stand while using the keyboard instead of sitting. Now it turns out my wife and I both prefer it over our desktop computer. We also like having touchscreen options while using it.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Speed

    Rated 5 out of 5 stars

    Great PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and very fast. This is a great PC. Touch screen is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 4 out of 5 stars

    New Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This setup was great for me, I was replacing an old 15" HP Touch and knew I wanted the touch again. This is mainly for my schoolwork. Works great and battery life is about what they claim. Iverall very good computer!

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Speed

    Rated 5 out of 5 stars

    BEST LAPTOP FOR THE PRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am EXTREMELY happy with this HP laptop. It has everything I need and more especially for the price. I love the screen size, and the speed. If you are looking for a laptop, I HIGHLY RECOMMEND this model.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Large screen, Speed

    Rated 4 out of 5 stars

    A good bang for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still getting acquainted with my purchase. However, I am impressed from the getup: nice speed, graphics, touch screen, love the definition when looking at pictures to see the details on a job. Perfect office on the go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old HP died and I replaced it with another HP laptop. It was a very easy change. The Greek Squad took my old computer and transferred everything to my new computer. Also I use the Greek Squad to keep all my computers up and running. Worth every penny it cost.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Does what I want it to do!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a great big screen for working on my embroidery software. I can see what I need to see, plus it still has a built in CD player.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice heavy duty laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a backlit keyboard that can but turned on and off at will which is a nice feature. Works flawlessly and is super fast. Just as good as a nice desktop. A bit more then I wanted to spend, but I feel it's worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Awesome piece of technogy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave my college student my old one. This is a substantial laptop. No plastic here. I love the touch screen feature and backlight keyboard!

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great laptop. This is my first one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop with a 17in screen. I was not sure I wanted to pay that much for a laptop but watched the sales after my purchase and received the sale price at a later date. It is lighter than I thought it would be. Everything I wanted. Love, love, love it.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Nice large screen for a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for someone who needs a large screen. Love that there is a onboard CD. HP is great brand.

    I would recommend this to a friend
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