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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4380 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the ENVY x360 2-in-1 laptop for its touch screen, fast performance, and affordable price. Many users appreciate its long battery life, light weight, and suitability for gaming. On the downside, some customers have concerns about overheating issues, microphone problems, fan noise, and occasional sound malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 4,380 reviews
  • Rated 4 out of 5 stars

    For the most part ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having issues with sound and microphone, not impressed with that part of it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I hadn't used a laptop befor,but after a week I go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works nice n would reckomend to anyone.n I'm 74 yr old one experienced. 1month with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is working great to be able to photo work and school work on.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Two Issues with The Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two issues came up with this purchase and product. One, when talking to the sales associate, I showed him the four things that I absolutely needed in my new laptop, one of them was Intel chip (I have had problems with non-Intel chips in the last two laptops I purchased at Best Buy, plus I am a shareholder of Intel). He said the one he sold me had all the things on my list. True, except the Intel chip. I trusted him so much because he seemed to know his stuff and seemed to be on top of things. But when I got home I realized from the computer that it did not have Intel chip in it. Issue Number Two was the technical problems I have had with the laptop since the purchase in March 2020. And the Total Tech Support personnel was sparse and generally unavailable throughout the day with long waits after I signed up for that TTS service of yearly subscription at the time of purchase.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent computer regarding speed and usability,

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I'm having to get used to is the software. All else is fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and awesome service! Was able to get advice and make a decision quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my laptop everything I've wanted in one place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid build

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and she is loving it. Good specs for the price so a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was satisfied with the service but it was not done in time that was said to us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Envy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, just what my daughter need for college and her accounting degree. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new computer due to window software going to 10 and not supporting 7 anymore good choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    better than my other computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning features. it is heavier than I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer just what we needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for a work computer to convert between laptop and tablet. Very versatile and user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been satisfied with this laptop. Used for college student and so far has met all of her needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my grand daughter in college. She loves it and said it is really easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Envy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen clarity is amazing, The wide screen is great for spreadsheets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good performance and build, great sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has a nice balance of price and performance with this model. Good Video and Great Audio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to o set up and has super fast speed. The big screen is perfect for jusiness

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Computer for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good computer, it is disappointing that it doesn't come with Windows 365.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James and Martin at Geek Squad helped me with all my question 100% Great people and great work

    I would recommend this to a friend