Customer Ratings & Reviews
- Model:
- 15-ew0023dx
- SKU:
- 6502179
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Envy x360's strengths lie in its responsive touchscreen, impressive performance, and user-friendly design, making it a lightweight and convenient device. However, some users express concerns about the battery life and the absence of a number pad on certain models. While the audio quality has received mixed reviews, many appreciate the overall value and sleek aesthetics of the laptop.
This summary was generated by AI based on customer reviews.
Bad computer and customer support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model is terrible!! Too many issues to write in this little box. Was sent a replacement after they couldn't fix the first one and it is just as bad. They have now had that one back for over two weeks. Their so called customer service is the worst I have seen. Do NOT buy HP!
No, I would not recommend this to a friendBad wifi card, and usb port
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it a day and it wouldnt stay connected to wifi. It would kick me off wifi and not give me any option of reconnecting. Did all the updates but it still wouldnt stay connected. One of the usb ports didnt work at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Matt,
So sorry to hear that you're having trouble with your purchase. I can imagine how upsetting this experience must be, so I'd like to help.
Regarding the Wi-Fi issue, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Wireless, Wired, Bluetooth Networking Issue" to get started.
If the problems persist, please keep in mind that we are always here to assist you with a variety of support options. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spend allot of money at best buy. My last two phurchases was not recorded . They keep on sending me a review of my second phurchase I made. I dont complaint easily but my last two visit in store i must say the service was not great. I had to spend 30 min looking for a product and someone to help .
I would recommend this to a friendDefective hinges
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be advised that the hinges will break soon after purchasing this item, you can Google it.
No, I would not recommend this to a friend512gig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1100 bucks with a weak cpu and 512 ssd. At that price it should be at least 1tb and 17.3 screen
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thanks very much for your review. I'm sorry to hear that the laptop did not meet your expectations. We always aim to make our customers happy, so if we can assist you with this or in selecting the product that best suits your needs, please don't hesitate to reach out to us directly at support.hp.com.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
