Customer Ratings & Reviews
- Model:
- 15-ew0023dx
- SKU:
- 6502179
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Envy x360's strengths lie in its responsive touchscreen, impressive performance, and user-friendly design, making it a lightweight and convenient device. However, some users express concerns about the battery life and the absence of a number pad on certain models. While the audio quality has received mixed reviews, many appreciate the overall value and sleek aesthetics of the laptop.
This summary was generated by AI based on customer reviews.
Dissatisfied with Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion it’s Meh because there aren’t speakers on the top of the computer they’re on the bottom and they muffle the sound. I’m not impressed by this computer and I wouldn’t recommend it to anyone I know.
No, I would not recommend this to a friendLaptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this laptop it’s not working properly take it back and the best buy manager did not help me out
No, I would not recommend this to a friendFreezing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the laptop specs sound good but in my experience this laptop is bad because it keep freezing on me and im just watching YouTube but i could've got a defective laptop. Also a other bad thing about this laptop is that the home key is near the deleted key which annoying when you accidentally hit it
No, I would not recommend this to a friendAvoid this laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop does not turn on, been to the store for repair and still does not work.
No, I would not recommend this to a friendSkip this Envy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop gets hot and the display, after several hours of use, begins to fade in and out. The are not enough ports so I have to buy an external device. For the price I am disappointed.
No, I would not recommend this to a friendPackage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually purchase all of my items from here and this time it was the most terrible experience I’ve had with them
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Neosha,
I'm very sorry to read about your experience. If there are any issues with your new laptop, please don't hesitate to reach out to us at support.hp.com.
Alexis
HP Care
HP enovy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having this computer for only several months, it is heating up and slowing down. it is a disappointment and unacceptable. Theresa Merkel
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Theresa,
Thank you for taking the time to post a review. I'm sorry to hear that you're having some trouble with overheating and the overall speed of your laptop. I can imagine how frustrating this must be; however, there is often a simple solution for this problem, so here are some suggestions which I hope will help:
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/help/computer/computer-slow
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/check-warranty
Alexis
HP Care
Poor quality HP laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop switches off ramdomly after 14 months of buying. Maybe motherboard. Now at repair center
No, I would not recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not bad but expensive. The monitor acts funny when I play simple videos, youtube, tik tok, sports, you name it. Ask me in a few months if the thing just shuts down. Worries me
I would recommend this to a friendNo speed here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fast as I thought it would be. I wanted to connect to the internet to get work done and just waited and waited I should have went with the gaming laptops.
No, I would not recommend this to a friendFaulty Keyboard and No help from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came with both shift keys not working. Incredibly painful to use due to this, and best buy will not help with repairs/returns. They say the only option will take upwards of two weeks, as if the computer is not necessary for work on a daily basis. DO NOT RECCOMEND THIS PRODUCT IT IS FAULTY. if you are to purchase this computer, make sure it does not come from best buy, they will not help you if there are any issues with the software/hardware.
No, I would not recommend this to a friendVisual contrast- keyboard issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommendation for a better contrast for the keyboard. Silver with pewter lettering is difficult to read.
I would recommend this to a friendGreat on paper, lackluster in actual performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's meh. Great specs on paper but lackluster performance. Randomly encountering slowdowns during excel usage or browsing.
No, I would not recommend this to a friend- Cons mentioned:Speakers
DONT DO IT UNLESS YOU LOVE WEARING HEADPHONES>
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has speakers underneath the laptop so this is making it real hard to hear anything unless you are on a flat surface. I was told that the grills on top serves as air vents.
No, I would not recommend this to a friend 2nd repair in less than a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been less than a year and I'm heading in for the second time to have it repaired.
No, I would not recommend this to a friend- Cons mentioned:Speakers
Speakers a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers are not the greatest.Very disappointed in this Laptop.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
Thank you very much for your review. We are always grateful for any feedback received regarding our products and user experience and can assure you that reviews like yours allow us to adjust our future product designs to better serve the needs of our customers.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Sound issue" or any other applicable icon.
Please know that we are always here to help and to assist you with selecting the product that best suits your needs. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
NO
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No no no i went thought 3 in 3 weeks went back and purchased a samsung
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd computer like this that I purchased. Started giving me problems after the return date. It was purchased 2/4/23.
No, I would not recommend this to a friendSet up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call technical to set computer up and it took them over an hour to figure out what was wrong
I would recommend this to a friend- Cons mentioned:Battery life
HP Envy betrays the brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy; poor graphics. I barely used it and got the blue screen of death. Spent an entire day trying to boot to no avail. Returned it and got a Samsung which is great so far.
No, I would not recommend this to a friend
