Customer Ratings & Reviews

I have had a horrible experience with this item. It malfunctioned within a month and when I called to have it fixed, I could not understand any of the conversation with their call center , they sent me another faulty printer and then refused to refund my money when their tech service couldn’t get the 2nd printer they sent working. I will never purchase another product from hp again. It was a horrible experience in all aspects!

Smooth process and comfortable with my purchase love that it has double sided feature.

Printer was awesome with 6 months supply of ink. this is really cool

Excellent printer for the home office. Easy ink replacement with the first three months free. Love it!

Not user friendly for an older person that is not tech savvy

That’s a best printer that I have , excellent copy or if need a photo printer or copy

Do NOT fall for the "free instant ink" scam! IT IS A SCAM! HP will fight you tooth and nail to NOT honor it! I fought with them and got the free ink they promised but when they arrive, they will NOT work! The printer will literally block you from using the instant ink cartridge even after you've signed up for instant ink! Been on the phone with HP for almost an hour and THEY can't figure it out even after logging into my computer and controlling it themselves!! They still can't fix it! DISCLAIMER! Its NOT Best Buy's fault.

I’m very excited for this product. It has helped me with my daily business and etc

This printer was very easy to set up wireless. Overall i am very satisfied with my purchase.

this printer is very poor quality. I expected more from HP. Stopped printing after about 5 pages and only two weeks. I don't print very often so one time it printed and the next it didn't. Best Buy support was completely un helpful. I couldn't even speak with someone to find out if Could bring it in to the store. Seriously considering dropping my Total membership, and never doing business with this company again. Very Disappointing this used to be the best place to shop.

Great printers. Love the free 6 month ink and subscription ink with HO.

This printer was a great buy. I am enjoying the free trials of ink and paper that accompanied the purchase. I would definitely recommend purchasing.

not easy to use., very difficult to set up & 0perate after setting up ?>>

Wasn't a huge fan of this printer. Hard to connect wirelessly

I really like my printer. The two side printing is much nicer than the one I had.

Printer isn't as user friendly as other printers I've had. NOTE: you can't scan to email. You can only scan to a computer, which isn't super convenient in this phone-based era. Also, the color printing is pretty dull and yellowish. Lastly, this machine is only returnable for 2 weeks! So make sure to set it up quickly to figure out if you like it while you can still return it (which I did not).

Great Printer that works very well. Great quality images and ink is great.

Not what I thought, the ink doesn't last for 6 months, had it less than a month and I already had to reorder ink. The scanner is not good, doesn't allow to scan in black, just gray.

No mater what I do I can not keep it signed into our internet and working. I had the model before this and loved it. Now the requirement to have an online account it keeping me from being able to use this machine.

so far so good. For personal use printing is more than adecuate.