Main Content

Customer Ratings & Reviews

HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 7909 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 7,909 Reviews
  • Rating: 3 out of 5 stars

    First impression

    Posted
    DHIFI
    • My Best Buy® MemberMember

    For those looking to decide if this printer is right for you, let me offer my first impressions, having just purchased and setup this printer. I'll start with the bad and end with the good. THE BAD: I followed the installation instructions to the letter and was disappointed that I immediately had issues with the setup. 1. Failed to install updates from the web: I connected the printer to my network using an ethernet cable rather than using wireless. Although the printer found and connected to my network, it gave me a message that it had failed to install necessary updates from the web. Multiple attempts failed. After giving up and moving on to other setup options, the problem was inadvertently corrected through one of the other setup options (which I cannot recall). Summary: yes it now works, but not by following the setup instructions. 2. Failed to scan. One of the first steps required is to print a test page and then to scan the page. That was simple and worked just fine, or so I thought. I assumed that since it scanned once it would be ready to go. Wrong. Attempting to scan a document to my PC failed. This was only corrected after I went to HP website and followed diagnostic instructions which led me to download and install all the HP software for the printer. Keep in mind that the printer doesn't come with a setup CD or DVD and the instructions don't tell you that you need additional software to scan. Summary: I'm not sorry I downloaded the software but it is too bad that I had to spend a bit of time doing so. 3. Paper jam: my second printing job resulted in a paper jam. So out of 5 pages printed, one jammed and for no obvious reason (all new paper with crisp edges, all in the feed tray properly). Clearing the jab requires pulling out the paper tray (which is like pulling out a kitchen cabinet drawer- you have to work the levers on the slides to get it to come out) and then I had to put the printer on its back in order to get at the paper and pull it out. Summary: clearing paper jams is difficult and requires extra effort. 4. My first photo printing job failed: I placed a piece of photo paper in the paper tray on top of other plain paper. When the printer pulled the photo paper it also pulled one of the plain papers as well so it ended up printing part of the photo on the photo paper and part on the plain paper. A waste of ink as well as paper. To prevent this in the future I will take out all the paper from the tray and only insert the photo paper. Perhaps this is unnecessary, but I'd rather not take the chance. 5. The pre-print "dance". Not sure what else to call it, but prior to printing there is a good deal of time spent by the printer getting ready to print...at least a minute, perhaps two...as it does some sort of maintenance prior to printing. The good news is that it appears to only do this on the first print when it hasn't been used in awhile. Still, irritating and different from my last HP printer where you could turn it on and print immediately. 6. The starter ink pack is really lame, so do yourself a favor and buy some spare ink right away. From the ink usage shown by the printer I think I am on track to need more ink in less than 50 pages of printing. 7. Build quality: what do you expect for $100? Really hard to know how long to expect this thing to work, but I am not thinking I'll get the 6 years I got out of my last HP printer (C5550). 8. Will it allow me to print in ONLY black if the color ink cartridges are low? I can't seem to find a definitive answer to this. But it is likely that the printer may cease to print if ANY of the ink cartridges are low and this is alarming. It means I'll need to always have spare ink on hand. THE GOOD: 1. Windows 7 easily recognized the printer and installed basic drivers for printing. However, as I indicated above, those basic drivers don't appear to be sufficient for scanning and you will need to download additional HP software to make scanning work. There were no instructions in the box preparing you for this and no instructions on where to go to get the software. 2. HP Instant Ink. At least I think this is good: you can sign up to have the printer monitor your usage and send ink to you just in time of need. Since ink costs are what many people are most concerned about, paying $5 per month to always have a supply of ink sufficient for 100 pages of printing per month seems like a good deal (there are other plans available). This service is optional but if you do sign up be aware that you will need to supply personal information as well as email address and phone #. Be careful when you sign up to check boxes that allow you to opt out of receiving unwanted marketing emails. I can't confirm, but suspect that HP will sell my contact info to others for targeted marketing. 3. Print speed and quality: Initial printing in normal black and white was great. Color photo printing in normal mode was also good, in my opinion. 4. Greeting card printing: using thick card stock was no problem, the printer has an option to select thick paper. I understand some printers choke on thick paper, so glad that wasn't the case with this one. 5. Printing from other computers in the house that are on the same network: I have a Win 10 laptop that quickly found the HP printer and printing to it was painless. Keep in mind that my HP is connected with an ethernet cable, so I cannot comment on how the wireless printing would work. SUMMARY: be prepared for a less-than-perfect setup process and you'll need to be savvy enough to navigate HP's website to find software you need to use the printer to its full potential. Because of the setup difficulties I encountered, I would not recommend this printer to my "non-techie" friends. I am giving the printer 3 stars, but keep in mind that I have only owned it for a few days.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent for school or small business use

    Posted
    KazumaKiryu89
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    REASON FOR PURCHASE: I purchased 'HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer' for my girlfriend who was constantly visiting the library to print school materials. We also needed a printer for my job. SETUP: It was incredibly easy to setup the wireless feature; basically, you would follow the directions on the printers touchscreen to connect to the WIFI and use the supplied disc which directs you to the website to download the software. If you're concerned with why you need to connect via the disc, it's so you always install the most recent version of the software. I followed my on screen directions on the printer to connect to the WIFI, and my girlfriend, who is not tech savvy, connected her laptop to the printer. The 902 black, cyan, magenta, & yellow ink cartridges were included in the box. They were sealed and protected by a clear plastic which was easy to remove. An orange clip sealed the ink and was easily broken off by turning them till they popped. It was as simple as lifting the lid, lining up the colors according to the tiny picture on the printer, sliding the cartridges in and closing. PRINTING/SCANNING/COPYING: The printer doesn't take long to start up, the response is almost immediately after clicking the print button. The print quality is great but I wouldn't expect any vibrant colors from popping. There are some nice functions included such as: duplex printing which allows you to print on both sides of the page without having to flip the paper over. You can hold over 200 pages in the tray without worrying about the paper jamming. The scanner is great for business needs because you can scan a document as an e-mail attachment directly from the printer's touchscreen or scan and send to your computer. The scan quality is decent and captures decent colors from pictures. Making copies is easy and fast. It's as simple as clicking a few buttons. OVERALL: I am very satisfied with the printer. The 'HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer' works flawlessly for school and small business use. It's extremely easy to setup and navigate its functions. Great quality printing, scanning and copying. I would recommend this printer to anyone who wants a simple setup, aesthetically pleasing design, all in one printer for an affordable price. You will very satisfied with the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Return to inkjet after laser

    Posted
    tls11823
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'd been using a Canon muti-function laser unit for quite a while. It started showing signs of age and finally needed to be replaced. When I had bought it, it made more sense to me to go with a black-and-white laser printer than a color inkjet. I did a lot of printing then and speed was important. Now my needs have changed and I don't need to generate nearly as much paper, and I decided that it would be nice to get back to printing in color. The cost of a color laser unit didn't make sense, so I just focused on multi-function color inkjets. After getting caught up on printer technology after a long time, I settled on this unit as a good balance between price and features. The old printer was connected directly to a computer, which shared it with the rest of the house. However, the reliability was dodgy and it got to be frustrating. So I decided to go with a wi-fi-enabled printer. That was a great choice. I can now print from any computer in the house, and can even print from our phones. I haven't had any problems setting up the computers to use it and the printing and scanning are flawless. Compared with my old laser, the printing speed is much slower, but I only ever print a few pages at a time and speed really isn't a factor. I wasn't sure if I wanted to pay extra to get a unit with a document feeder, but I'm glad I did. It works great. I haven't done enough printing yet to run through the cartridges that came with it, but as part of HP's ink-replacement program, I've received the replacements for when they dry up. I'll have to give the program some time to see how I feel about it. It's kind of cool that the printer "phones home" when the ink is getting low, resulting in a package in the mailbox a couple of days later. I pay a fixed price per month for a specified number of pages; if I go over that, I pay a few bucks more for additional pages. But, regardless of how much ink I go through, I never pay for ink. It's kind of interesting - if I print a document with a single character on it, that counts the same as if I printed a high-resolution photo. It may take a while to work out the appropriate number of pages, as I've never really paid much attention to that before. For performance and reliability, I definitely recommend this unit as a good value - great features at a reasonable price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Good Printer

    Posted
    CaptJach
    • Verified PurchaserVerified Purchase

    I bought this printer about 6 weeks ago to replace a Canon I had just bought that was awful. Haven't had this HP for very long yet but so far it's been pretty good. Setup was time consuming but once finished, it's been fine. I was even able to get the printer working on an old IMAC whose operating system version was not listed as covered by this printer. Connectivity is good but it seems you can't use the ethernet connector and a USB connection at the same time. You have to choose one or the other. That can be a bother if you have many computers like I do. WIFI works well. The scanner does a very good job and is reasonably fast. But it seems you can't save custom settings to keep as your default settings when you use the scanner. Not a big deal but I use the scanner more than the printer and I have to deal with this minor annoyance every time I use the scanner. And It was the scanner that was the most time consuming on initial setup. The printer seems to do well. It's reasonably fast, not exceedingly noisy and the text looks good. I haven't printed many photos on photo paper yet but it was easy to load in the photo paper and the quality was very good. Printing photos on regular printer paper was not very good but I haven't experimented much with that. Ink consumption seems ok so far for normal, home-use purposes. I'm still using the ink that was supplied with the printer so I don't know if it will be a hassle to find replacement cartridges. Haven't even setup the fax yet. To some this feature might seem like a waste but it can be surprising how many situations can call for fax; buying a home, communicating with a lawyer, etc. So it's good to have this feature even if it's seldom used. The printer wants to stay "on" and I have to shut it off manually to save electricity. Overall, this was a very good purchase. I've been using printers since about 1981 and I understand that any manufacturer can't "get it all right" on a product such as this. Over the years, I've often found myself returning to HP products after experiencing what other brands have to offer. Overall, over many years, my HP printers (and computers) have consistently out-performed and out-lasted any other brands I've owned. And I feel this printer will do as well as the other HP products I've owned. It's not perfect, but pretty darn good bang for the buck.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great All-in-one printer

    Posted
    tenaciousdeeps
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had looked at a bunch of printer reviews online but didn't order any of them, mostly because I needed the printer ASAP. So I went to my local BB and after reading some reviews on the fly, I ended up purchasing this printer. I am really glad I did! Out of the box, it only took about 15 minutes to set the printer up. Connecting it to my WiFi was a breeze! I was printing wirelessly within 20 minutes of having it home. I've printed from 2 MacBook Pros, a Chromebook, a Microsoft Surface, and an iPhone 5 without any hiccups or difficulties; the process is so easy! I haven't used it yet, but you can also email documents to your printer to print, as well as use Facebook Messenger to print. One of my favorite attributes is that the printer can automatically do duplexes, which as a student is a wonderful feature that my previous printer did not have. It is slower than I had expected, but if you are only printing text and are using the "draft" function, it is still pretty quick. I have printed about 200 pages since I bought the printer and the color ink cartridges that came with it are still mostly full. The black, on the other hand, is almost empty. I primarily print plain text, so I suppose this was somewhat expected. The printer came with a three month trial of HP Instant Ink, which I enrolled in, so I already have cartridges to replace it with. We will see how many pages I end up getting out of a normal sized cartridge (the replacement for black seems a bit more than double the size of the one that came with it). Copying is easy and the small touchscreen allows you to enlarge and crop right from the printer without having to scan it to your computer first (which was awesome!). Scanning works great and doesn't require your computer to be attached to the printer with a cord. Images come through crisp and clean. I have not used the fax capabilities (which I am fairly sure it has since it came with a phone cord), so cannot speak to that. But I have been impressed with everything else about this printer, so I suspect that would be great as well! Overall, I am very glad that I purchased this printer! It has been a gem.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Gotta Love this HP Printer

    Posted
    Izzie

    My trusty 8-year-old-HP Printer died and surely went to heaven, because it was truly dependable and was a real workhorse at printing and scanning. It was the perfect size, not too big and not too small (said Goldilocks). I wanted to replace it with a HP that was approximately the same size--I didn't want one either with a huge footprint or a high profile. The 6978 fit the bill. Like its larger cousins, it scans 50 pages at a time, can hold 200 sheets of paper in the paper tray, and produces great black-and-white as well as color prints. It may be a bit slower in printing than the bigger guys, but I won't be printing in huge volume, and anyway, I can be patient for the minute or so extra the 6978 might take. First, it is lightweight but substantial enough. I am a senior citizen and had no trouble carrying it to my car (although the Best Buy people offered). I think it weighs about 35 pounds. And, oh, the price--I got it on sale *and* I took my old HP in for recycling and was given a coupon for an extra 15% off! I love a good bargain. I am not very tech savvy, but the unboxing went quickly, and, using the HP website a little but mainly relying on the prompts on the printer screen (which I love), I was able to get a successful Wifi connection in about 5 minutes. Totally a breeze. The screen is designed well, easy to use, and covers everything you need. Initially I wanted to scan some items to email and that was very easy to set up as well. I have a laptop as well as my "Big Mac" and it was easy to add the printer to my laptop. Today I scanned documents to a flash drive via the handy USB port which is located on the front of the printer. A walk in the park. Perfect, perfect, perfect for small business, home, or school use. I love my HP! Respectfully submitted

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Failed within a couple of months

    Posted
    JohnS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This printer is a replacement for another HP printer that failed (at least it was after a couple of years) thanks to a pathetically cheap plastic gear they used in the paper feed. Well, I'm sorry to say this replacement printer appears to be even cheaper. Within 2 months of going into service (and light service at that), the paper feed started throwing errors and telling me to "clear jam". There IS NO JAM. But no matter how I tried to convince it that all was fine, this printer stubbornly refused to clear the jam error. After a good 20-30 minutes of running through various troubleshooting tips from various online forums, I somehow managed to clear it. And it worked well... for all of 2 more days. Then - ugh - the dreaded "clear paper jam" error returned with a vengeance. And once again THERE IS NO JAM! Frustrated beyond belief, I am now faced with the joyful task of driving >1 hr each way to Best Buy to replace this piece of garbage printer, which "thankfully" I bought the replacement plan for. Or maybe I won't be so thankful when the next one inevitably fails as well. It's sad how cheap printers are getting these days... just a vehicle to sell the (very) expensive ink. I'd love it if some manufacturer would once again take some care in their manufacturing of the HARDWARE, so we can actually use up the ink in those cartridges before the printer fails. Oh, and HP... do we REALLY need a 2-3 min "printer maintenance" algorithm at the beginning of every single (tiny) print job? Beyond breaking, this printer is one of the most frustrating "wait until I am ready to print your single piece of paper" experiences I can recall.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hello,

      I am very sorry that the printer has these false paper jams. I'm assuming you know all about just doing a printer reset to clear those, so I won't bother directing you to the instructions for paper jams.

      The maintenance routine is annoying too, but it is necessary to ensure that the nozzles are clear and the printer is ready to spray all the tiny little dots onto the paper for your printouts.

      If these suggestions haven't helped, please don't hesitate to reach out to us: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 4 out of 5 stars

    Solid Printer, Uses XL cartridges

    Posted
    HeyTeacher31
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was looking for a printer that would allow me to print large volumes of paper in bursts. As a teacher sometimes I need a back-up plan when the school printers and copiers fail me. I would have liked the next printer higher up in the chain, as it gets double the pages printed per cartridge, when compared to this unit, but it weighed double the amount and I did not want to move it! This unit is about 3/5ths the weight of the other printer. The only real downside is you want to sit it on a non movable surface. If you put it on a bookcase or filing cabinet or anything that has any give, the printer vibrates more than is desirable.....so I moved it! This was not a problem I have had with any of my preceding five Hewlett-Packard printers over the last 30 years, but on this particular unit it's was very noticeable, evendors when placed in its predecessors location. This printer only cost $15 less, than the fancier, but more efficient unit, however, since I have to move it in and out of my classroom each summer, the weight is more important than cost of the ink. I've only been using the printer about 3 weeks now but so far I'm very happy with it. I've used it to print out a large amount of the beginning of the year type of school paperwork and about 250 pages of college information and documentation paperwork and it has done a beautiful job. I prefer to buy my cartridges so I did not participate in their ink replacement plan after researching it I discovered that for my usage purposes it would not be the best plan for me.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Avoid: Worked 2 months, then REPEATED issues

    Posted
    Ravi
    • My Best Buy® MemberMember

    I don't know about the other 5 star reviews, but as far as we're concerned, this printer is GARBAGE. Everything worked just dandy for about 2 months while I enrolled for "Instant Ink" to get ink cartridges automatically delivered in the mail for $5 a month. And then the black cartridges stopped working. I tried everything I could per their support instructions to no avail. Then I did a support call that lasted a SOLID HOUR where they made me do the same things over and over without offering a replacement *anything* (cartridge, printer, etc.) ONLY to find out that the InstantInk/black cartridges are handled by a different department and that I had to contact *them* instead. I gave up at that point and continued to use the printer -- the black cartridge would work only after I cleaned the printer head THREE times after each printing session (a "session" I found lasted about a few hours). I ended up not inclined to spend ANOTHER hour with offshore customer support and dealing with it until it started creating stresses that are affecting my family. Pros: Good when it works, wireless support is decent and worked flawlessly with iPhone/Android printing Cons: Only worked 2 months for me; Black cartridges stop working requiring incessant head cleaning and wasted paper; InstantInk cartridges are different than regular ones; support is horrible

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Piece of crap; from a long time HP user

    Posted
    Brian
    • My Best Buy® MemberMember

    I have had Hp printers and computers for the past 20 years. This is the first that has really not delivered on the promise. I bought this unit to replace an older 8720. Big mistake. From the start, there is something wrong with the wifi-connector. I need to re-install the printer onto my computer almost every day. You may argue that it is my operating system, or a roving IP, but all of the other devices in my home (2 Macs, 3 Pc's) all have the same issue. I have had this unit for just a few months and now the paper jams continually. I get one out of every five pages printed before getting a paper jam error. It is just out of warranty so I am stuck buying a new printer. To finish this review, I can compare this unit to the earlier 8720. The biggest issue beyond connectivity and jamming is that there is no way to remove the paper tray. You can pull it out partially, but barely enough to load the paper. If you inadvertantly push it back in, the unit will go through its loading cycle. Whenver you try to use the unit it goes through a two minute maintence cycle; which also happens after every jam. Basically it takes every thirty second print job and turns it into a fifteen minute ordeal. Hp has a lot of great products and I still like their printers, JUST NOT THIS ONE.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hey Brian,

      I'm so sorry about these paper jam and wireless issues! I can fully understand how inconvenient these have been, especially with how consistent they are. We always hold ourselves to a high standard of quality with our printers, so I really regret that we fell short this time.To avoid any further complications, I'd like to make sure that this gets resolved, so let's see if this helps.

      First, something to be said about paper jams is that they can sometimes be false. This means you'll receive a paper jam error, regardless of if there is an actual jam. As it sounds like this is the case, the following document should resolve those errors: support.hp.com/us-en/document/c00441807

      Then, this troubleshooter will guide you through some solutions to a wide variety of wireless issues that may be affecting your printer: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net

      For any other questions or concerns, please remember that you can also reach out to us for support. We're always here to help, so you can get in touch anytime via this link: hp.com/contactHP

      I hope this helps!

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 2 out of 5 stars

    Would NOT Buy Again or Recommend

    Posted
    Gunny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Always been a fan of HP. Last All In One HP unit starting to fade so thought I'd take advantage of the BB Trade in Program on either HP or Epson units. Now wondering if I should be running the Epson instead! Opening the box revealed a very well packaged, nice looking, unit that supposedly does all I was looking for. In this day n age you'd think that simply plugging in a highly rated product like this to a high end iMac would be a painless process right? NOT! I literally spent over 3 hours trying to get this thing set up! It needed firmware updates, no biggie - but that led me on a long winded search n seizure operation all over the www to get this thing to be recognized. The HP Site was "somewhat" helpful but one shouldn't have to uninstall all old drivers and software (same brand at that) but there I was, spending hours telling myself to box it up and swap it out same day! However, I had to get some vital docs scanned and sent out asap. Speaking or scanning, this unit has two ways to do so - up top from feeder tray, and the usual on glass method. BOTH kept throwing error msgs at me time after time. I literally had to scan the doc, take a screen shot of the tiny scanned item on list, and then convert it to a jpeg so I could at least get it out. I wont go on and on, but will return it before the 14 day period. Buyer beware, even if you are a HP lover.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Did you update the the latest drivers? You will also want to get the latest printing application to utilize the printer. It can also boil down to what version of Mac OS you are using. The latest version is still being coded for across many hardware providers, so updated firmware is a must, ad well as new drivers. HP

  • Rating: 5 out of 5 stars

    Excellent Printer

    Posted
    PepeandPenelope
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased the Officejet Pro 6978 to replace our Officejet 8600 which was having alignment errors after 6 years of use. We were nervous about buying any new printer because of the horrible reviews each had. However we found a review in PC Magazine which had the 6978 as the best printer. They are right. We bought it during the Black Friday sales and have been using it for the past month and a half with no significant issues. The only minor issue I have experienced periodically is connecting via wifi. Occasionally, the wifi will say connected, but it isn't. The few times this has occurred, I simply disconnected the wifi and reconnected and it connected fine. All of the other functions work beautifully. The two sided printing and scanning are excellent. The copying and printing produce excellent quality documents and pictures. We are still on the starter ink cartridges after printing and copying 84 pages, many of them a combination of color and black and white. We purchased a combo set of XL color and Black ink for when the starter cartridges run out and we will track the number of pages we get from those before deciding whether to try the instant ink from either Best Buy or HP. As of now we are extremely please with our printer. It also has a smaller foot print (Length, Width and Height) than our previous Office Jet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A new printer

    Posted
    Nomad
    • My Best Buy® Elite Plus MemberElite Plus Member

    My 7-year-old HP Officejet 6500A’s Wi-Fi connection became less and less reliable so I bought a replacement HP Officejet Pro 6978. Unpacking and cartridge setup are quite easy. Instead of going to website “123.hp.com/setup”, for some reason I visited “123.hp.com/setup 6978”. A “technician” started chatting with me and helping to install software on my laptop. After several minutes, I am told the installation failed requiring further investigation. Then he said this laptop has an “internal connection issue” causing installing problem. But the good news is it can be “fixed” by expert with a one-time service charge. I cannot believe what I heard since my laptop is less than one-year old and this printer is new. Software installation shouldn’t be this hard. I figured something isn’t right so I terminated the chat. My advice is to avoid this website “123.hp.com/setup 6978”. It does not appear to a HP site. I found the printer’s Wi-Fi can be manually turned on via a setting change. Using laptop’s Windows 10 Setting / Printers & Scanners I located this printer as HP Officejet Pro 6970. Then I removed the old printer 6500A so it won’t show up as printer option. After printed several pages and scanned document, I am happy with the purchase. Printing document in smartphone also works. Only complaint I have is those cartridges are for setup only containing less ink than normal and its black cartridge is 1/3 the normal size.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    not equivalent

    Posted
    Carol

    I have used an HP PhotoSmart 6520 all-in-one printer for years. I do a lot of photo work. It could scan ANY size up to letter (as small as 1" x 1") at very high resolution. It could print photos that were exactly what I saw on the monitor in my PhotoShop app. Unfortunately, the black printer head died. I called to ask what printer would be equivalent to this one. I was told the HP OfficeJet Pro 6978 was. I bought it. It isn't equivalentt. (1) It rocks back and forth when it is printing even tho' it is on a heavy wooden file cabinet. The 6520 never rocked. (2) It can NOT scan small items, and it's scan resolution is small, only slightly adjustable. (I use the scan to redo beat up photos) (3) The print quality, esp. brightness, is poor. I had to print a 6"x8" photo 3 times while ramping up the brightness (up to a setting of 38!) IN the PhotoShop app. What I had to see on the screen was 'over exposed' in appearance just to get a decent print. This was a waste of paper and ink, since I was printing on the 'best' setting. This printer is not worth it. I called again to see what would be "equivalent" and was told now that the "Envy" model is! However, that model has a tricolor cartridge and NOT 3 separate color cartridges. I now want to look into getting my 6520 repaired.....IF I can return this horrible printer.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Prefer Epson image quality

    Posted
    Rich
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    one star off for image quality and the need to use the op panel to set the paper size when you change paper -- images have sharp edges but lack richness -- not presentation quality -- comes close if you do a fair amount of tweaking -- the driver should assume you've loaded the proper paper if you tell the software to print on a specific size paper -- after setup and initialization the ink levels are nearly full -- I've only printed 10 pages and 2 - 4x6 photos so I can't address ink consumption otherwise -- my Epson WF-845 prints better quality image on the correct size based on the software settings without having to make changes with the op panel -- I like the smartphone style of op panel but would opt for a larger display if I used this more often -- I like the smartphone and computer Apps with a lot of choices and a variety of functionality -- I bought this mainly for it's ability to scan 2 sided originals -- many models have dropped this ability or never had it in the first place -- based on my current needs and the sale price and trade in offer, I am happy with this purchase -- with the 2 year repair or replacement agreement at around $100.00 this is a good decision

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Customer Support

    Posted
    DanN
    • My Best Buy® MemberMember

    I bought this printer about a month ago and it worked fine for a while. The print speed and doc feeder are a bit slow and the UI isn't great, but once it's up and running it's convenient to wirelessly print things. Before this week I would've given it 3 stars for being functional and convenient to use. Then it stopped working. Turning it on I'd get various different things on the screen but it would be unresponsive to anything. The printer was basically a brick with a light on it. I got onto HP support site to chat with a support rep, and the first one took 30 minutes just to get basic info, but because he was clueless on how to fix it, decided to transfer me to a different rep. 15 minutes with that rep to find out she didn't support printers and transferred me again. That rep took 1 hour to tell me to try and change my printer driver. When that didn't work they finally agreed to send me a warranty replacement. 2 hours in total with service reps that didn't know a thing. I gave up on HP laptops years ago due to crap quality control, but their printers worked okay for me in the past. But unless the new unit works flawlessly for years I'm done buying anything from HP.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Always having issues

    Posted
    Kristen

    I originally bought a laser printer that was over $400 and absolutely terrible (seems I may have had a defective one so Best Buy did take it in as a return). I decided to purchase the HP Office jet instead. The print quality is OK, not the best but fine for the price. I love the HP instant ink program. I love that this is wireless and an all in one printer. However...I am constantly having issues with it! Each time I have to call HP it is literally a 2 or 3 hour phone call to get it fixed and always only temporarily fixes the issue. My main issue is with the scanner. Sometimes it just doesn't connect to my computer. I run my own business, have to scan a lot of stuff to my computer and just don't have time to fiddle with this every few weeks when it decides to stop working. The other issue I regularly have is with the scanning tray. Constantly getting jammed for no reason! Ruins documents all the time. Luckily, the price on this was reasonable so I guess you get what you pay for, really wouldn't recommend though.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Printer

    Posted
    Bemooooo1
    • Verified PurchaserVerified Purchase

    I really like it a lot. It prints with very good quality (haven't used for photos) is very fast and I can print from iPhone while on couch. I can print a document at home while at work. It's all good. Surprisingly I found customer service to be good. I mean all I needed to do was print on paper size that the printer doesn't support. Spent a lot of time on the phone trying to somehow customize it. They couldn't get any customizing to work. I googled and found the solution and the document was from their own website! Well obviously I was miffed. But, I got a follow up call in the evening even though the ticket was closed. I told the guy in India (I assume) about the fix. He asked me a ton of questions about how it works and so I told him and then told him the document was theirs and gave him the document number. He was ver grateful and would be using it with the team there. So, no, they didn't fix the problem but I easily got through and they tried. And they called later AND showed sincere interest about improving.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great little printer

    Posted
    shigh44
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I read mixed reviews about this printer, but decided to go for it anyway, as I got such a good deal the day we went to Best Buy in Tyler to get a printer. My old HP lasted almost 7 years. So I thought of other brands but in the end decided to stick with HP. First of all, installation was very easy. Did it mostly by myself. Husband helped carry it in, although it is not very heavy. I connected it wireless to our home network router. Then all of our devices connected with no issues. It takes about 30 seconds for the first page to print. But after that, when I say print, it wakes up and prints immediately. So only the very first page print was slow. My other one was SO slow. So far, after a month, I still have well over 3/4s of the ink left in the cartridges that came with it. And the ones it uses are a bit less than my old printer. Print quality is awesome. For most day to day stuff, I print in draft mode so as not to waste ink. Haven't printed photos, but color copies are beautiful. I run 24 pound paper, made for inkjet. It is great and I am very pleased so far! Also, I did NOT sign up for the HP ink program. I would rather buy them on my own when I need them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    4 star

    Posted
    tamara
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I actually went in to buy a more expensive printer that I had seen on line that had been discounted , but after talking with the sales person, I decided that I really did not need a printer for a large office and This printer had almost the same functions at a bigger savings. I did not like the directions , a little vague but I easily programmed my phone to print in less then 5 minutes. getting it to work with my computer was a bit of a nightmare . finally after calling best buy and not getting anywhere with their own geek squad to help me on line , I decided to wing it and i shut down all my added security on my computer and it finally connected to the printer and started downloading the data it needed . once I got that figured out , its actually really a nice printer for a small home office or small business . i am not impressed with the color quality on paper , but i still have yet to try other printing options. so far i give it 4 out of 5 stars . works really well with my android phone and was really easy to get it paired up and working with my cell phone.

    I would recommend this to a friend