Customer Ratings & Reviews

Great laptop, has all the features I needed for working at home. Very happy with my purchase.

So glad I nabbed this during their Memorial Dsy Sale. This will be a very nice upgrade for us.

It's a laptop. Too early to give a complete review. Regular bloatware associated with new purchases. Delete what you don't nedd or want.

It's slow. Sad about the slow speed. Wish it was faster.

This laptop is great. Does everything I need it to do and some.

Much faster than my old computer easier to use. Really enjoying the upgrade

Great laptop computer. Easy to use. The touch screen is a bonus.

The laptop is good however i think the speaker have issue with it.

Very fast. Love it. Saving me so much time to do other things.

Do not like this keyboard when compared to my previous laptop ASUS.Constantly hitting the wrong key or cap key with my left hand. 2 months after purchasing I feel like I am having learn the computer all over.

I love it but wish it as a 17in monitor/screen. I also found it on sale on Amazon so I could have paid less.

Decent, needs to chill on the AI feature, it's not developed to my expectations of automation and too much, I don't use it.

The keyboard is terrible. It’s like it feels like the letters get stuck. It’s not very good quality on that part. I would definitely not recommend this. I would stick to Chiclet style keyboard. I tried returning, but didn’t realize that this was sold through a third-party so even though it’s not been 30 days, they won’t allow me to return it even though I want to purchase a different laptop from them that’s Chiclet style so that’s that I guess. Definitely make sure when you’re purchasing from Best Buy that you’re purchasing direct or not from a third-party seller because I didn’t even see that.

Friendly staff and willing to help me with all my questions

I liked my old windows 10 HP laptop better than this one. Ease of use was better & I spent in excess of 10 hours of my time & hired an outside firm to utilize my printer. All failed & had to buy a new HP printer (planed?)

Don't like that there is no start key. Everything else is good.

Waiting a month to open this once received due to illness. Well surprise, the keyboard doesn't work. The letter q doesn't work, and our wifi password has a q in it, so I couldn't even start the computer. No registration because that requires internet access. BestBuy said it was too bad, because it was outside their return window. So, if you buy something, don't get sick and not be able to check it out. Now I'm stuck trying to figure out how to deal with an unregistered product. I've been a fateful BestBuy customer for 20 years or more. But when I took the defective machine to the store, they couldn't or wouldn't help. Wanted to charge me to send it back to HP. They sold me a defective product and refused to honor the manufactorers warranty unless I paid. Too bad, they just lost a loyal customer.

The computer was very easy to setup and has many features, both that I use and still am learning about

So far so good. Runs a lot cooler than the Dell I had. I'm happy with it.

This was a nice upgrade of laptop, but it has some annoying ai features. The setup by geek squad was less than adequate and customer had to go back for rework.