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Customer Ratings & Reviews

Your price for this item is $309.99

Customer reviews

Rating 2.9 out of 5 stars with 10 reviews

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50%
would recommend
to a friend

Customers are saying

Customers appreciate the Refurbished ProBook 14" Laptop for its overall performance and value for money. However, some customers have expressed disappointment with the lack of a front-facing camera.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
  • Cons mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Great buy open box! $300

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Fathers Day gift for my husband who is really enjoying it! Not touchscreen but we love HP!

    I would recommend this to a friend
  • Cons mentioned:
    Battery, Camera

    Rated 4 out of 5 stars

    Good laptop but no webcam.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the HP 640 G1 for about 330$ refurbished. The laptop itself was in great condition but the battery it came with was not holding a charge. Luckily I was able to pick up a replacement battery (also from best buy) and it works great now! The only real negative is that there is no webcam on the laptop itself and you would have to purchase one separately.

    I would recommend this to a friend
  • Pros mentioned:
    Like-for-like replacement
    Cons mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Good for the basics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this to replace an Elitebook that had died on us. So it was a like-for-like replacement which worked just fine. We exchanged it soon after purchase because this model does not have the backlit keyboard which was a dealbreaker for us. Otherwise, it worked for what we needed just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Geek squad reformat, Great price

    Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought is for my stepdaughter..It was great price great specs ..love that Geek Squad reformatted it ..so it didn’t have all that extra programs ..overall great laptop

    I would recommend this to a friend
  • Cons mentioned:
    Specs mismatch

    Rated 2 out of 5 stars

    Computer not up to what I wanted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a computer systems admin student who bought two laptops and it did not meet all the specs that I had selected for my order.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Refund issued

    Rated 1 out of 5 stars

    What Happened?????

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the computer. The mouse pad worked only in a specific area; the computer creaked when I opened it; the screen displayed bars 1/4" x 4" in an array of colors, such as black, grey, white; sandpaper red, black, beige; and the screen slid from left to right. Luckily, Best Buy did give me a refund.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 1 out of 5 stars

    No camera on this laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the description stating there is a front facing camera - there is NO camera on this laptop!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Refurbished

    Rated 2 out of 5 stars

    No liked

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like refurbished items not come in good condition

    No, I would not recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 1 out of 5 stars

    No Camera- wrongly advertised

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It clearly says in the overview that this laptop has a camera installed, when I go it, big surprised, no camera!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 5 out of 5 stars

    Laptop for school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop works great for school. It came with the internet virus protect, only downside was that it doesn't have a front camera, but I may have misunderstood in description about it.

    I would recommend this to a friend
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