Customer Ratings & Reviews

I bought this laptop for gift to my nephew. Laptop stopped showing display after 2 months of very light use. Best Buy agent did not accept for return since outside return period of 30 days and it went for repair through Geek Squad/HP and found motherboard and RAM was not working. Wasted money and time. Not sure if it will stop working again!!

It automatically went to syncing my other devices and I didn't want that so had to reboot it and now I cannot get Microsoft Office back.

best buy has to be the worst customer service there is on this planet. this is a good laptop but buy it somewhere else. best buy will not honor any of their guarantees.

I buy this Item on Dic 12th for my son for a Chtistmass gift. The Fedex company just decide to lost my package and I had to wait 3 weeks for get my money back. The seller work diligent for solve this problem.

Runs very hot. Video card does like to play nice - even at lower game settings. This is supposed to be a 'gaming' laptop. I was not expecting much but was still disappointed. Spend more and do better. I do not recommend unless you just want to play solitaire.

Runs a little slow. Not as fast as I thought. Only have 3 apps download. For $900 not bad as a starter gaming laptop. If you want something with quick speed spend more money.

This was the slowest computer ever. My 2012 MacBook is faster than this, I ended up returning it and they were very helpful with that process.

Not working properly, laggs alot the display i is sometimes not even working

This computer is not worth it this computer has not pass 2 months and I'm already having issue with the computer randomly turning off and the power button blinking

Less than a year and the hinge is cracking. Also bad battery life. Also huge plug to wall.

Gets the job done; however the touchpad is very sensitive and can stick.

The battery doesn't last long and the processor is slow, I thought the core i5 and video card would be fast but I found it slow.

Was working well, but there is short circuit in keyboard. Typing Q is shutting down the laptopn

nice laptop it very light so can bring anywhere price good

My work gets done but when playing games it’s absolutely horrible, games barely get to 50 fps wouldn’t recommend if you want to have this as a first starter in gaming

I had my laptop for 3 months before it shut off and wouldnt turn back on. The power and charging light was just blinking. It was sent to bestbuy service where they were unable to fix my laptop. Now theyre offering me an exchange, hopefully the next one wont break on me.

Delayed my order twice and then ended up canceling my order entirely, now im a month into college and still no laptop. Fml dont buy stuff here

The laptop is really bad, First the laptop is really slow, second is the laptop's mother board gone in only in a year. I really cant blv that.

it is piece of trash died less 6 months having it I hp needs to make this right !!@!!

Laptop keeps crashing and sometimes even restarts itself. Not happy at all with this purchase.