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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 85 reviews

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Pros mentioned filter

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84%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the One (M9) 4G's camera quality and screen size, with many praising its ease of use and stylish design. However, some users expressed concerns regarding battery life, noting that it drains quickly and the phone can get warm with extended use. Positive feedback focused on the camera's capabilities and the phone's overall user-friendliness. The sleek design was also a frequently cited positive attribute.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 85 reviews
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Easy to navigate and great camera!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone For Android Fanatics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though the HTC One M9 was not much different from the M8, I didn't own an M8 and moved to HTC from a Samsung Galaxy S4 Mini. I have not seen the update to Marshmallow yet, but my last phone wouldn't update beyond Kit-Kat, and I have Lollipop running at the moment, so I'm happy. Great battery saving features, some GPS issues occasionally, but I see that on various phones and devices. The next HTC phone will likely be a big hit too. Love that I can use my SD Card!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, solid phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the HTC One M7. I haven't experienced any of the issues that some other people have with the M9. I'm not a big camera user, so whether or not its as good as iPhone or Samsung doesn't mean much. Like the M7, the speakers are a big deal for me as I use my phone for music when I'm in the workshop. Personally, I love the fact of having a microsd slot.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    HTC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love My HTC phone!!! With 4G LTE speed and fast AC Wi-Fi, this HTC One (M9) cell phone makes it easy to access the Internet whether you're at home or on the go. The 5 Super LCD3 touch screen displays high-definition visuals in 1920 x 1080 resolution.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heating

    Rated 3 out of 5 stars

    Battery drains

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heats up and battery drains fast. Look and feel is good though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    This phone is amazing!! FAVORITE PHONE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the features this phone has. From the photo editing options, to the themes you can use, to the amazing photos the camera takes. I'd recommend this phone go anyone and do everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Heating

    Rated 2 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all nice phone. Nice features, design. However, not recommended for using long time. Even talking over fone for 5 mins and more cause significant heating. Same thing happens with app usage. It gets heated up very intensely and can not hold fone with bare hands.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes hours to charge and then doesn't hold the charge for very long.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    One of the best phones at this price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great except for the battery. It dies on you too soon.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone in clearance after getting rid of my lumia. It's a great phone. I had the M8 and missed it so I got this. Couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best HTC Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek seeing that fits in your pocket with out a buldge. I would definitely get an appropriate case since it's kinda fragile looking.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new HTC phone, I am not a phone savy person, it is user friendly. Love it..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    could'nt ask for more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my m7 was great but had a problem with the mic that the m9 fixed and the off on button is now a better place on the side of the phone i just like the phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice but with problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the phone is great, it has upgraded features compared to the M7. The only issue is the sim card, I've had it replaced twice and still have the same issues. It doesn't save my contacts, tells me that it's at full capacity when it has nothing saved, on occasion it has deleted all my contacts. If you get this model get the uhoh plan until they work all the bugs out. If not it will be very expensive trying to find and fix the issues...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    i love this phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone works great, and has a great display. The speakers are loud too!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    HTS one M9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works good. No problems and will enjoy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone, My Wife loves it!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone is an upgrade from a blackberry torch, my wife loves her HTC and all the great features that this phone offers her. battery is amazing and the android HTC sense software runs very smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my neice loves her phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys at the store were helpful when my neice"s phone lockuot and no one could open it we enden up having to get her a new phone being that she isin suothern cal and we are northern they walk us thorugh everything when we bought the new one and sent it to her your guy at thr folsom ca store are the best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has many features that make it easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the ease of the program and the amount of applications available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love HTC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked HTC its nice that they offer the insurance for 12 month or 100 credit on your new HTC

    I would recommend this to a friend
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