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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.3 out of 5 stars with 85 reviews

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84%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the One (M9) 4G's camera quality and screen size, with many praising its ease of use and stylish design. However, some users expressed concerns regarding battery life, noting that it drains quickly and the phone can get warm with extended use. Positive feedback focused on the camera's capabilities and the phone's overall user-friendliness. The sleek design was also a frequently cited positive attribute.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 85 reviews
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    didn't meet expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't connect to Internet or open my text messages. Battery got so hot I was afraid to put in purse.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great phone but odd features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone and it was easy to set up. Unfortunately the placement of the power button is very inconvenient.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Overall it's a good phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and fast phone, like the screen and size of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the HTC One M8 and loved it. This is its natural successor. The 10 will be out soon, but I like this one a lot!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone looks is good. Phone gets too hot. Easy to use.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    it is a terrible phone, couple defects so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    second day after purchase had screen problem, replace with another new one and now after 4 weeks later, phone is getting really hot and batter going low really fast have to charge it constantly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good performance and good value. It was a gift to my friend. He loved it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 years in, Still going strong!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the right choice with this flagship. I've had this phone for 2 years and it is in great shape. I haven't parted ways with it, since I use the infrared blaster to control all my tv and stereo equipment. The updates come quickly from HTC, and the front facing speakers have made watching videos a treat.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great build with let down camera and battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build with let down camera and battery and also no Marshmallow yet for ATT version

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great build with let down camera and battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build with let down camera and battery and also no Marshmallow yet for ATT version

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone for almost a year now and it still works great. I don't do everything some people might do with their cell these days but I do way more than just talk on it and it gets the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But this version in the htc has some wifi issues and hence check whether that issue is fixed

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Confusing on how to uperate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confusing on how to navigate throuhgout the whole phone..should of got an iphone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A top tier phone at a discount price. Good value! Will recommend for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got HTC One <M7 and I bought the M9. So far the phone works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Android

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone worked great. Setup was easy. Battery life was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent Cel Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Cel phone very complete, it have all... 100 recommended.

    I would recommend this to a friend
  • Cons mentioned:
    Heating

    Rated 1 out of 5 stars

    note worth for $250 also

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone when deal was $250. I read camera problems and heating issues but with software update those should not occur. After i switched on the phone and kept for charging it heated up like anything. I did software update . Heating was bit normal but still high than usual. camera quality is very poor compare to M7. I prefer nokia lumia 640 which $30 compared to this $250 phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone HTC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am fan of HTC phone and M9 is very good smartphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just see it use it Will feel why it deserve 5 stars

    I would recommend this to a friend