Customer Ratings & Reviews
- Model:
- NS-RTM18SS7
- |
- SKU:
- 5161200
User rating, 4.4 out of 5 stars with 3722 reviews.
4.4(3,722 Reviews)- 339 Answered Questions
Customer reviews
Rating 4.4 out of 5 stars with 3722 reviews
(3,722 customer reviews)Rating by feature
- Storage Capacity4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
- Pros mentioned:Affordable
Rated 2 out of 5 stars
Fridge review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is okay fridge for the price; however , the fridge came damaged on the side , everything is working but for the new item it is not what I expected, that’s why 2 stars.
No, I would not recommend this to a friend Rated 2 out of 5 stars
doors not level
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Considering this was not the fridge I really wanted, but it fit in my budget and I read a lot of positive reviews, I purchased it for: 1) sleek design with no protruding handles as space is in issue in my very small condo 2) price was attractive and 3) with a bit of manipulation from my very talented boyfriend, it fit into the designated space perfectly. Why only 2 stars? When they delivered it, they were kind enough to switch the doors from left to right. I was told this should have been requested at the time of ordering at Best Buy as they would have changed the doors at the storage facility. But, the doors are not level and considering the lines are a prominent feature and although it's only a few centimeters....it really shows. Also one of the door bins was broken. This is something I still need to report to Best Buy. Hopefully I'll have the same good service as another reviewer (received 10% discount for inconvenience and new door bin arrived within 2 weeks).
No, I would not recommend this to a friend- Cons mentioned:Damaged, Noise
Rated 2 out of 5 stars
Not Happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the condition refrigerator was received. The first one had a dent and crack draw. The second had a dent and the compressor makes a very loud noise. Now waiting on the third to be delivered. I didn't want a defective unit, especially when I didn't pay with defective money.
No, I would not recommend this to a friend - Cons mentioned:Noise
Rated 2 out of 5 stars
The talking refridgerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refridgerator often makes a loud strange groaning noise. It's okay to live with but definitely very odd. I wouldn't be too disappointed with the sound alone but this frige has randomly stopped working 3 times since I purchased it. I'm not sure why this is, randomly the fridge feels warm inside and the temp was about 60 degrees Fahrenheit. Each time I unplugged it and plugged it back in and it would start working properly again. I definitely will be going for a different brand on my next refrigerator purchase.
No, I would not recommend this to a friend - Cons mentioned:Noise
Rated 2 out of 5 stars
Look for something else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why this refrigerator has so many good reviews. For this price range I could of gotten something much better. The fridge is ok, if that. It bothers me so much that you have to fully close the fridge all the way for it to shut. You can’t just give it a push like every other fridge. It’s so annoying, every single time you try to shut it it doesn’t close without you fully having to close the door. It also makes crazy noises. The sound is not quiet at all. One time I thought I was hearing someone scream and it was actually the fridge. This is all the time. I wish I listened to the bad reviews. Not happy with this purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We understand that hearing weird noises is not a common thing, so please know that you can contact us on the link below and we will gladly assist you with this situation.
Viri E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:No freezer light
Rated 2 out of 5 stars
Do not waste your money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer doesn’t stay shut. If you close the fridge the freezer pops open. The freezer doesn’t hold hardly anything. When they delivered the fridge it had a dent in the front. Abs the door shelf was cracked. They were sup to replace it. They never did.
No, I would not recommend this to a friend - Cons mentioned:No freezer light, Noise
Rated 2 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with continuous noise as others mentioned but when it does make noise, boy can you hear it. There is an issue with the freezer door and it doesn’t close all the way and I have to force close it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 18 Cu. Ft. Top Mount Refrigerator. I understand the door is not closing properly and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Noise
Rated 2 out of 5 stars
Better than nothing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would never buy this for my use. (Appreciate it as a loaner since the better thanrefrigerator actually ordered had unacceptable lead time) Very small and unhandy shelf configuration. Top freezer was awkward and had to stop/bend over almost every time you tried to find something. No ice maker. Noisy. Couldn't put 1 gallon milk container into door shelf. Glad I didn't actually buy it!!
No, I would not recommend this to a friend - Cons mentioned:Noise
Rated 2 out of 5 stars
Un happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy, sounds like a moaning cow or a cat squall. I was told by Best Buy employees this was a great fridge and nobody complains about it. The geek squad or warranty people sent a tech out and he said it was cheaply built and the issue is beyond his ability to repair it. I don’t recommend this fridge u less u can put it in a back room or garage. It’s very annoying and the moaning is loud.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 18 Cu. Ft. Top Mount Refrigerator, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
- Cons mentioned:Noise
Rated 2 out of 5 stars
makes noise
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve had this fridge for less than 5 months, and it makes so much noise. it literally sounds like groaning noises… it’s kind of scary.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi StephanieP
Thank you for the review. We do apologize for what happened. For us to fix the issue please give us a call at 877-467-4289.
Insignia Support,
Renee
Rated 2 out of 5 stars
Crappy shelves
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months in and the door shelf is cracked. I knew it. It’s my fault. You can see how poorly made the doo doo shelves are when you look at the thing. I was excited to have milk right there in the door to grab. It was a beautiful 6 months but it’s over now and I’m sad. Not covered by warranty by the way. My last refrigerator lasted 26 years. I’ll be shocked if this fridge lasts 10. That’s not fair. Perhaps the rest is better quality than the very doo doo door shelves. I sure hope so. I hope that’s the one thing they just said to heck with quality on. I doubt it though. Doo doo design on that door shelf. Do better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Missmymilkinthedoor,
Thanks for taking the time and effort to leave a review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
- Cons mentioned:Noise
Rated 2 out of 5 stars
Very noisy fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is fine but it goes through bouts of heavy animal like groaning noises. It’s hard to believe that the manufacturer is not addressing this
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Guy8,
We appreciate your feedback. It is helpful to us. Please contact Insignia 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Rated 2 out of 5 stars
Generally nice - if you can stand the noise.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator howls and moans - it sounds like a haunted house. This may not be a problem on all examples of this model, but online reports and confirmation by Best Buy's service tech indicate that it's common. The tech reported that most customers describe "cow sounds". According to the BB tech, their policy is not to repair. If you don't like the sound of this refrigerator, don't make the mistake I did and fail to return it before the time for doing so expires. On the positive side, I like the refrigerator otherwise. I went from a 25 cu ft GE side by side and enjoy the extra room in my small/medium kitchen. I also like the features (especially at the low price) like glass shelves, LED lighting and flush handles.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Robert.
I would like to express my concern about your experience with this Top-Freezer Refrigerator. We deeply care about the performance of our products and I would like to further review your situation. This is why I kindly ask you to reach us at https://www.insigniaproducts.com/contact-us
Cesar G. - Insignia Support
- Cons mentioned:Noise
Rated 2 out of 5 stars
Cold but noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keeps food cold and looks ok doing it. The problem with this thing is the absolutely horrifying noises it makes. It often sounds like someone is screaming from behind my fridge.
No, I would not recommend this to a friend - Cons mentioned:Noise
Rated 2 out of 5 stars
Purchased on your reputation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little dissapppointed that the door doesn't close automatically; I thought all modern refrigerators had this feature. It is quite a bit noisier than my last product. To receive an acceptable cooling temperature, I have to set it on the highest level. Love the way it looks but would not have purchased it if I had gotten to use it beforehand. I am surprised that Best Buy would put their name on this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello! Thank you for your kind comments on this fridge. Please remember that you have a 15 day return period if you are not satisfied with the product. Sincerely, Louie L. Insignia Products.
Rated 2 out of 5 stars
Choose Something Else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is just okay. The freezer door doesn’t close smoothly and after a visit from a service tech it was determined that that is how it was designed. The bins on the freezer door are very small and don’t hold much. The refrigerator bins are better but it seems like there should be one more. I went to the store to order an additional one and they are no longer available (discontinued according to the person who helped me). Taller bottles (even gallons of milk do not fit on the large inner shelves unless the shelves are arranged in an unusable configuration. I would choose something else.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 2 out of 5 stars
Do NOT buy online!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send this back 3 times, It is a lot smaller on the inside than I thought it would be. I was never compensated for the three days off work or for the inconvenience of losing food or the effort of transferring food in and out 3 times. They offered me 60 dollar gift card which covers the delivery fee, except I have to use it at their store and still have not received that as of yet. Be sure not to buy online!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
I am so sorry to hear that your experience with our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. We appreciate your trust in our products and the time you took to share your experience with it. I'm really sorry to read that you are experiencing this issue with one of our products. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We truly appreciate your feedback, please feel free to reach out to us if you have any questions or doubts.
Insignia Support
Louise
www.insigniaproducts.com/support
- Cons mentioned:Noise
Rated 2 out of 5 stars
Poorly made
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one didn’t work second one makes a weird noise that I still haven’t gotten fixed because it’s such a pain in the butt to work with Best Buy and get somebody out
No, I would not recommend this to a friend Rated 2 out of 5 stars
Good but only fair material quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After BestBuy canceled delivery on June 8th (due to a liftgate problem on their truck) was rescheduled for delivery on June 16th between 7am and 1pm. When truck arrived and unloaded, damage was noted on the left back bottom corner. I decided to keep the damaged refrigerator if it ran correctly. Upon removing the taped in shelves and packing material, I discovered more damage, one door shelf was cracked. The unit has only been running a day plus and seems to work fine. It has less capacity than my 21 yr old fridge, but as retired couple seems adequate.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 2 out of 5 stars
Great product poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product poor service. Why??? I always buy at Best Buy. The store I love. From tv stove laundry machine headphones n camera. But this time I bought fridge. Fridge is good. Don’t get me wrong. But i also buy the service to take a way the old fridge. But when it arrived the delivery guys said that he didn’t want to carry the old one cos it’s dirty. My my my. It’s old fridge what’s the problem. He said he can’t mis old one with new one. I paid the service to Best Buy already. Long story short I don’t want to argue with him.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for the review. I'm sorry to hear that you experience poor service from Bestbuy. However, we would love to have some clarification about it.Do not hesitate in reaching this website www.bestbuy.com.
Insignia Support
Merjorie
www.insigniaproducts.com/support