Customer Ratings & Reviews
- Model:
- NS-RFD21CISS0
- SKU:
- 6364256
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the spaciousness, affordability, size, design, and storage of the 20.9 Cu. Ft. French Door Counter-Depth Refrigerator. Many customers appreciate its large capacity, value for money, and sleek appearance. However, some customers have encountered issues with the ice maker and cooling system, and a few find the lack of handles inconvenient.
This summary was generated by AI based on customer reviews.
Fridge break down
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years the unit just shut down. Fridges should last for many years without having to do something to it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChristianC,
Thank you for writing a review about our Insignia™ - 20.9 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel .We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Product
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Horrible fridge don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is horrible I have had it for about 10 days and the whole fridge stopped working and also the first day I got it the door would not shut correctly either
No, I would not recommend this to a friendBest Buy member
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the frig and have been trying to return the item to purchase something else. They scheduled several pick-up dates and never showed.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ShikaS,
We apologize for your experience, please know that it matters to us the feedback of our valued customers like you. It is for us to improve the quality of our products and services. Please contact us at 1-877-467-4289 if you need further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Do not recommend.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker was defective. Leaked water in to the ice bin sporadically. Swapped for an LG
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChristopherA,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 20.9 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this refrigerator since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.insigniaproducts.com/
TERRIBLE DO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE DO NOT BUY ! I HAVE HAD IT FOR ALMOST 2 YEARS AND ITS TERRIBLE!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CarmenM,
We appreciate your feedback. Please know that we are considering your feedback to improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crack on top delivery guys did not set it up the plastic on in side doors torn
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 20.9 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
- Pros mentioned:Capacity, Design
Beautiful aesthetic, but not cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is appealing and beautiful to look at. It's spacious and I love it! Unfortunately, I don't love it enough to keep it... for the fact that it doesn't keep food cold enough and it made my vegetables rot so quickly. I even changed the temperature as stated in the manual (35 degrees with fan option) and it still did not change anything. What's the point of having a fridge if it doesn't cool your food and makes the food go bad? I don't even have a lot of stuff in it. Beware.
No, I would not recommend this to a friend Constantly making noises
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good news; it’s a sleek design that fits into a small space. Bad news: it makes gurgling, spitting, whirring sounds randomly 24/7. Even with the ice maker off. More bad news: the doors can be tough to close. I’m always hearing the door-open alarm. The Geek Squad has come three times to check out the problems...all of which they wrote off as ‘normal’. Sorry I didn’t do my due diligence and pass on this refrigerator.
No, I would not recommend this to a friend- Cons mentioned:Shelf adjustment
Insignia Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is fine, except I cannot adjust the shelves to easily accommodate a gallon milk carton or two liter bottle. Only fits in the door. Best Buy delivery gets 5 stars! Thank you!!!
I would recommend this to a friend Don't buy its junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are on our second one ( first one replaced under warranty) and the second one is just as bad. It won't cool the refrigerator. The temp varies from 40 to 48 degrees but the freezer is fine. The ice maker leaks and customer service is a joke. You call and all they do is read from a trouble shooting script that is ridiculous even when you tell them you done it already they just keep reading. This is the worst fridge i have ever owned. It ame as part of the appliance package in our rv so its even harded to get anything done. I think I'm going to have to throw it in the trash and go to Lowes and buy a brang that work's.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Refrigerator, there are few parts available for repair. Out of this problem, the refrigerator is good quality.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, RaulR! We're glad to hear that you find the Insignia™ 20.9 Cu. Ft. French Door Counter-Depth Refrigerator to be of good quality. We apologize for any inconvenience caused by the limited availability of repair parts. Your input is valuable to us, and we'll work on improving this aspect. If you have any further concerns or need assistance, please don't hesitate to reach out. Enjoy your refrigerator! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge really loved it. My ex took it in the breakup unfortunately even though I paid for it. Highly recommend this! Lots of space I like that the drive part is on top and you have a snack drawer in middle freezer is super cold!
I would recommend this to a friendOkay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was what i thought id pay for it. It’s okay. I like the stainless Finish to it and soo far it’s working.
No, I would not recommend this to a friendDO NOT BUY THIS FRIDGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got this fridge mid 2023 and since the first night of having it, it was set to 35° with "Super Cool" and the water bottles weren't even cold and through out the weeks i noticed food starting to rot more often than the old fridge i had from the early 2000s i didn't want to complain til i got curious 7/27/2024 and read the reviews seeing it was a common issue
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you've been experiencing with your fridge. It’s disappointing to hear that it hasn't been performing as expected and that your food hasn’t been staying fresh. We appreciate you bringing this to our attention and for sharing your experience. If you haven't already, we recommend reaching out to our customer service team to see if there are any solutions or warranty options available. Your feedback is valuable, and we’ll use it to address and improve product performance. Keith | Insignia Support https://www.bestbuy.com/site/insignia-20-9-cu-ft-french-door-counter-depth-refrigerator-stainless-steel/6364256.p?skuId=6364256
CM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and installed on time. Looks good and was in stock
I would recommend this to a friendI wish I knew before I purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the water filter can only be bought at Best Buy at 40$ a pop
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the availability and pricing of the water filter. We understand your concern about the cost, and we strive to offer competitive prices for all our products. Our aim is to provide convenient access to essential items like water filters, and while we may not always have the lowest prices, we believe in the value and quality of our products. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We appreciate your business and hope to continue serving you in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-20-9-cu-ft-french-door-counter-depth-refrigerator-stainless-steel/6364256.p?skuId=6364256
Great Looking Fridge - Doors Arrived Damaged?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were excited to get this fridge set up and running. However, after letting the fridge sit for a few hours as instructed, we powered it up and immediately were greeted with a "door is open" beeping noise. The fridge was already leveled, however we tried different heights on the adjustable feet, even blow drying the door gaskets as instructed, all to no avail. The refrigerator portion won't cool because the doors won't seal properly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 20.9 French Door Fridge! We understand how annoying is that the door are not properly closing and the fridge not closing properly. We would love to check this situation with you, so please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Waste of Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is trash. We bought it in July 2021 and since day 1 the deli drawer has been getting off track nearly every time we open it. Add to that, plastic pieces started popping off the doors and now the doors don’t always close all the way. Now the ice maker is not working and there is no water coming from the water dispenser. Absolute garbage!
No, I would not recommend this to a friendhorrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my 2nd insignia refrigerator in 5 weeks..ruined $150 worth of food because the 2nd one won't get cold..now ill have to wait ANOTHER 2weeks or more for replacement..done with besy buy canceling my credit card
No, I would not recommend this to a friend