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Customer Ratings & Reviews

Your price for this item is $679.99
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The comparable value price is $1,699.99

Customer reviews

Rating 3.9 out of 5 stars with 239 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers express satisfaction with the spaciousness, affordability, size, design, and storage of the 20.9 Cu. Ft. French Door Counter-Depth Refrigerator. Many customers appreciate its large capacity, value for money, and sleek appearance. However, some customers have encountered issues with the ice maker and cooling system, and a few find the lack of handles inconvenient.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 239 reviews
  • Rated 5 out of 5 stars

    Looks great Works super and no water things about

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right on time with delivery Makes my life a easier one less app to think about.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 1 out of 5 stars

    Almost a great product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over a year ago, we bought our 1st one of this model. We are now on our 5th one. Yes, we are on our 5th refrigerator of the same model. We love the style and having the water inside the refrigerator but there continues to be challenges with the ice maker, such as didn't make ice at all, water overflows onto the made ice, or the ice tray fell off. On two of the replacements. the water line froze up after a couple of days and we would get intermittent usage of the filtered water. We do enjoy having the counter depth refrigerator and it still stores a lot of food. The value would be 4 or 5 stars if there weren't any problems.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value x money, but the plastic finishing and edges done help much in the aesthetic, and make closing not as seal-tight as other models I have used before. If you are looking for god value this is a great option. If you are looking for fancy, not it. Also, top doors do not close as tight as other brands

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very nice sleek looking refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek looking refrigerator. Very clean inside. Lots of room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. plenty of space and keeps items cold

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs and price was great! We love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator for the price. I’m very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and works well! have not had any problems with it so far!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator it has made me really happ more than satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rosebud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refergrater is great I love it. The delivery was horrible.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    refriga

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it. Simply great! very spacious! Love love love new things!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fence ftig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Efficiently installed.enjoying it everyday

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good space for small kitchen. I love my new refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. Lots of space and the ice maker is fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product easy to use. it looks awesome in my kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice and roomy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my refrigerator, vdry roomy. Just what we needed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has bad design. The openings for cooling air located at the back so you can not install it touching wall if you care about how it will work. Actually installation instruction calls for 2 inches between fridge and the wall. So it will be 28+2 inches depth. All refrigerators I had recent years have vent openings at the front, under freezer and could be installed all the way to the wall. Also it is not stainless steel, checked with magnet. Just got it today, time will tell how it will work. Price is very attractive, about half of competitors.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi SergeyF,

      I would like to express my concern about your experience with this Insignia™ - 20.9 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel. We do have a variety of models so I am sure you can find one that works out for you. In the case that you still have this, feel free to contact my team for further help.

      Dina | Insignia Support |  https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Fdidd

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge I’ve maker was defective had geek should and they fixed it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No one will service the appliance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in August of 2020. Stopped Cooling September of 2021. All the local appliance repair shops have said they will not service because the brand does not offer replacement parts or tech support. A few have even recommended just cutting the losses and buying a new refrigerator from a reputable company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay Away

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this brand new in December. It’s only May and the water dispenser and ice maker both do not work. I’ve been trying to get this fixed for over a week now and Best Buy is now saying they cannot find someone in my area(major city) to come look at it. It’s a their brand of a refrigerator!!! Definitely don’t recommend purchasing anything Insignia brand.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello AmandaA,

      Thank you for taking time to write a review our Insignia™ - 20.9 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.

      Dina || Insignia Support || https://www.insigniaproducts.com/ BBY-ExBrand_Insignia